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Unable to recevie Pre and Post ejection notificaiton from netbackup vault

Admin_NBU
Level 4

Hi All,

Unable to receive Pre and Post ejection notification mails from netbackup vault.

 

 

 

8 REPLIES 8

Marianne
Level 6
Partner    VIP    Accredited Certified
You have not shared any information about your environment or about Vault config? Have you ensured that email client is working on the master? NBU does not have a built-in email client. On Windows master, you need something like blat as email client.

Admin_NBU
Level 4

Have you ensured that email client is working on the master? yes it is working fine
On Windows master, you need something like blat as email client. we have blat on master server

we are receiving all the mails from vault (Picking List for Vault,Non-vaulted Images,Summary Distribution List for Vault) except Post & Pre Eject Notification Mails.

NBU 7.5.0.4 master server is windows 2008R2 Enterprise

 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

did you setup the vault management Mail id when you configure the Vault profile..

pleaes check in the Vault configuration 

right click on the Vault robit and see if you set the vault management mail ID. if not set it and try once again.

Admin_NBU
Level 4

yes it is already configured..we are receiving all the mails from vault (Picking List for Vault,Non-vaulted Images,Summary Distribution List for Vault) except Post & Pre Eject Notification Mails.

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

could you show me the screenshot of the Vault management 

 

right click on Vault management in Gui-->select "Vault Management Properiteis> it will give you the options for session status notification and  eject notification.

 

Admin_NBU
Level 4

we already given emaild for session status and eject notificaitons

 

 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

Okay, pleaes attach the detail.log for the successfull Vault session which did not give you the eject notifications.

you can find the detail log  fine in path  install path/veritas/netbackup/vault/sessions/<SID>

Marianne
Level 6
Partner    VIP    Accredited Certified

Please show us a screenshot of the Reports tab of your Vault Profile(s) to show which reports have been selected and other options such as when they should be generated,  etc...

As well as the session log  that Nagalla requested.

Please copy to .txt file and upload as File attachment.

 

PS: 
Curious to know if Vault reports were different before you upgraded... referring here to your recent post that you seem to have deleted in the meantime: https://www-secure.symantec.com/connect/forums/netbackup-75-windows-2003-windows-2008