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Unable to retrieve snapshot parameters for method vmware_v2

 Hi to all,

After an upgrade from 7.7.2 to 8.0 i have a problem with vmware policies, now when i try to edit a backup policy i have the following error

Unable to retrieve snapshot parameters for method vmware_v2

 

i can close this alert but into the tab vmware i cannot edit the following fields:

- Primary VM Identifier

- Existing snaphost handling

there is no value.

 

Thanks in advance

Regards

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Re: Unable to retrieve snapshot parameters for method vmware_v2

The problem was given from a corrupted configuration file on master server, restoring that file all feature now work right.

@Marianne all backup host are appliance, Solaris is only on master server

View solution in original post

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Re: Unable to retrieve snapshot parameters for method vmware_v2

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Re: Unable to retrieve snapshot parameters for method vmware_v2

@f_tartaglia

Did you double-check OS SCL to confirm that the VMware vSphere version is supported by NBU 8.x? 
Support tends to change across versions where support for newer 3rd-party is introduced and support for older versions is dropped.

https://www.veritas.com/bin/support/docRepoServlet?bookId=NB_80_OSSCL&requestType=pdf

 

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Re: Unable to retrieve snapshot parameters for method vmware_v2

Hi Marianne,

The vcenter version in supported in SCL, it's 6.0.

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Re: Unable to retrieve snapshot parameters for method vmware_v2

Your screenshot 'Screen 2' does not show the VMware backup host. 
Can you confirm that the backup host is a supported client or media server?

As per @Thiago_Ribeiro's post - have you tried to manually browse for VMs?

Or maybe create new policy from scratch and see how that goes?

There is no documented issues w.r.t VMware policy creation or modification.
Well, nothing that I can find. 
Herewith LBN for NBU 8.0: https://www.veritas.com/support/en_US/article.000117167

 

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Re: Unable to retrieve snapshot parameters for method vmware_v2

Also verified you have installed required netbackup license such as snapshot & NetBackup Enterprise Client License license

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Re: Unable to retrieve snapshot parameters for method vmware_v2

Before upgrade no problem was reported, the media server are two appliance (5230 and 5330).

The Enterprise Client License is not present but before this problem was not present, also in case of new policy the error is present.

The problem can reside on db?

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Re: Unable to retrieve snapshot parameters for method vmware_v2

@f_tartaglia

Have you seen my post of 3 weeks ago?

Can you tell us which server is specified/selected as VMware backup host?

You most certainly need to have Enterprise Client license on the master server or else Platform / Capacity license for VMware backups.

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Re: Unable to retrieve snapshot parameters for method vmware_v2

the problem is given on master server and backup appliance (media).

The platform have the capacity plarform license.

THe issue can reside on DB?

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Re: Unable to retrieve snapshot parameters for method vmware_v2

You have selected Solaris as Master server. The Backup Host cannot be Solaris.

You need to ensure that Appliance media server is selected as backup host.

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Accepted Solution!

Re: Unable to retrieve snapshot parameters for method vmware_v2

The problem was given from a corrupted configuration file on master server, restoring that file all feature now work right.

@Marianne all backup host are appliance, Solaris is only on master server

View solution in original post

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