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Unable to start Netbackup EMM service

Level 5

Getting error while starting Veritas netbackup console.We are using Veritas server 6.5.6 on windows ser 2k8 Enterprise R2.


Netbackup has determined  that Netbackup media manager: Adaptive server anywhere-Veritas NB on host ABC are not running.not running.Than it gives 3 buttons Repair,continue and cancel. On clicking on " Repair " button it doesnt do any thing.

 Also attaching server log.

Done everything as per the blog but it didnt help.

Kindly suggest what can i do to resolve this isssue.




Level 5


bpps output after bpup

C:\Program Files\Veritas\NetBackup\bin>bpps
* INDELGG4GHST                                           7/17/15 12:46:04.018
COMMAND           PID      LOAD             TIME   MEM                  START
bpinetd           832    0.000%            0.140   13M   7/17/15 12:39:38.239
bpjava-msvc     11388    0.000%            0.046  9.3M   7/17/15 12:39:38.326
nbevtmgr         2944    0.000%            0.187   25M   7/17/15 12:39:38.590
vmd             11428    0.000%            0.202   18M   7/17/15 12:39:39.681
ltid             6372    0.000%            0.795   19M   7/17/15 12:39:40.010
nbrmms           1508    0.000%            0.421   31M   7/17/15 12:39:40.189
bpdbm           11200    0.000%            0.109   20M   7/17/15 12:39:40.471
bpjobd           2572    0.000%            0.093   18M   7/17/15 12:39:40.611
bpcompatd        4072    0.000%            0.078   13M   7/17/15 12:39:40.682
bprd            11384    0.000%            0.156   18M   7/17/15 12:39:40.852
nbjm            11544    0.000%            0.826   21M   7/17/15 12:39:41.067
nbpem           11748    0.000%            0.405   25M   7/17/15 12:39:41.344
nbsl             3848    0.000%            0.280   25M   7/17/15 12:39:41.634
nbvault          5872    0.000%            0.187   22M   7/17/15 12:39:41.979
nbstserv         8784    0.000%            0.764   25M   7/17/15 12:39:43.746
nbsvcmon        10352    0.000%            0.171   19M   7/17/15 12:40:14.023
nbproxy         11156    0.000%            0.343   20M   7/17/15 12:44:06.045
bpps             7972    0.000%            0.031  8.6M   7/17/15 12:46:02.951

Level 6

What is status of nbdb_ping command ?


Level 6

I canot see any "dbsrv" process running..

Is it a master server ?

Have tried restarting Netbackup services ?

bpdown and bpup. 

Level 5

C:\Program Files\Veritas\NetBackup\bin>nbdb_ping.exe
Database [NBDB] is not available.

I have also done steps as per

Now I am able to start EMM but no robot,nothing is visible in veritas console.

Level 5
Yes ChAmp35 I have stopped and started netbackup services.

Level 5
Should i try reinstalling veritas netbackup server on Current machine.will it help???

Level 6

As per TN everything should be intact after recreation of NbDB.log. 

Is it so?

Is there sufficient free space on drive where NBU is installed ?

Level 6

How much free space do you have on the drive where NBDB is located ? it won't start unlees there is at least 10% free space (Netbackup 7.5 number)

Also found that some times a defragmention of drive helps, if there is performance warning entries in the server.log about the database files contaning a number disk fragments

Being windows a reboot can help, as it clears the memory, heap and so on

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

Level 5

@Champ C drive total is of 200 GB of which 80 GB is free. I have also renamed NBDB log file but it is not created on its own after restarting veritas through GUI.

@ Michael I have also rebooted server 2-3 times. Should i try reinstalling veritas netbackup server on Current machine.will it help???


Partner    VIP    Accredited Certified

Before you do a reinstall - best to find out WHY emm is not running or cannot be started.

Please do the following:

Stop NBU again from cmd (bpdown).

Use Windows Services to Stop/Start Symantec Private Branch Exchange.

Start NBU from cmd (bpup -f -v).

Check EMM log for errors:

vxlogview -o 111 -t 00:10:00

(Above command will only check logs for last 10 minutes, so, run command within 10 min of trying to start NBU or else increase the value.)

Also post server.log (in <install-path>\Veritas\NetBackupDB\log).

Please copy logs to .txt files and upload as File attachments.

Level 6
Partner Accredited

Hello ankushkalra,

perhaps the transaction log got corrupt.

Check if this helps? It explains how to rebuild it from scratch.

Best regards


Level 5

Thanks all for the responce.The nbdb log was corrupt.recreated using the link above mentioned by me.

I have not restarted the server then after recreating nbdb.I have restarted server after 2-3 hours and now it is workking fine.


Thankx all for the responce.Really appreciated!!!

Level 5


is there some troubleshooting pdf on internet regarding veritas netbackup server and veritas netbackup client issues.If yeskindly share me the link.


Partner    VIP    Accredited Certified
You can download the NBU 6.5 Troubleshooting Guide (and other manuals ) from this URL : NBU 6.5 Documentation: