03-03-2014 03:09 AM
Hi
I am unable to uninstall NBU client 7.5 from a windows server 2008 machine. I am not getting any error messages while unistalling.
The uninstaller just pops up and then goes out. I had 7.5.0.6 patch installed as well. So first I uninstalled the patch sucessfully and then while trying to uninstall 7.5 it is not going. Any help will be appreciated.
PFA uninstallation logs obtained from %allusersprofie% folder.
Solved! Go to Solution.
03-03-2014 03:22 AM
Lots in there but sounds a little like an msi error
Have you rebooted following the patch uninstall?
That may be worth a try and then try the uninstall again after the reboot
Even though UAC is disabled it is also worth running the control panel as administrator too
03-03-2014 03:11 AM
PFA logs
03-03-2014 03:20 AM
Check if anti virus or endpoint protection is blocking the installation.
03-03-2014 03:22 AM
Lots in there but sounds a little like an msi error
Have you rebooted following the patch uninstall?
That may be worth a try and then try the uninstall again after the reboot
Even though UAC is disabled it is also worth running the control panel as administrator too
03-03-2014 03:51 AM
@ Nicolai :I have cheked and SEP is not blocking the installtion
@Mark_Solutions : I haven't reeboted the server and I am not able to do that since this is hosting a critical production application. I tried running control panel as admin, but that also didn't helped.
03-03-2014 04:02 AM
Is there anything in the application or system event logs to indicate an issue?
Perhaps try re-starting or even re-registering the Windows Installer Service
03-04-2014 08:51 AM
I have asked the server team to reboot the server. Will wait till we get a reply from them
03-04-2014 11:05 AM
Updated the title for you to help when people search on here (unbale --> unable)
03-05-2014 01:12 AM
Ohh I never noticed that...Thnx for updating :)
03-06-2014 01:33 AM
03-10-2014 04:53 AM
All,
The issue has been resolved by performing a reboot of the server.
Thanks much for your suggestions and advices.