β08-18-2015 03:52 PM
Backup Media server OS: Suse Linux
Backup Media server: njhp001
Netbackup Version on Backup media server: 7.5.0.7
VCenter Version: 5.1.2
VM OS: Windows 2008
VM name: Backup_Testing
We are trying to backup VM using SAN transport mode and backup is failing with SC 71. Backup Selection is ALL_LOCAL_DRIVE, Policy Type: VMWare.
LUN has been zoned to backup media server and is visible (not mounted)
However, when tried the backup using NBD, backup wwas successful.
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1. File List for the failed job:
FIS_VM_BI_ATTRS_FILE=/online_util/fi_cntl/bpfis.fim.Backup_Testing_1439947668.1.0.NBU_DATA.xml
BACKUP /usr/openv/netbackup/online_util/fi_cntl/bpfis.fim.Backup_Testing_1439947668.1.0.NBU_DATA.xml USING rootfs OPTIONS:FITYPE=MIRROR,MNTPOINT=/,FSTYPE=ext3
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2. Job details:
08/19/2015 03:56:12 - Info bpbrm (pid=22359) Backup_Testing is the host to backup data from
08/19/2015 03:56:12 - Info bpbrm (pid=22359) reading file list from client
08/19/2015 03:56:12 - Info bpbrm (pid=22359) starting bpbkar on client
08/19/2015 03:56:12 - Info bpbkar (pid=22366) Backup started
08/19/2015 03:56:12 - Info bpbrm (pid=22359) bptm pid: 22367
08/19/2015 03:56:12 - Info bptm (pid=22367) start
08/19/2015 03:56:13 - Info bptm (pid=22367) using 65536 data buffer size
08/19/2015 03:56:13 - Info bptm (pid=22367) using 30 data buffers
08/19/2015 03:56:13 - Info bptm (pid=22367) start backup
08/19/2015 03:56:13 - Info bptm (pid=22367) Waiting for mount of media id P20277 (copy 1) on server njhp001.
08/19/2015 03:56:14 - Info bpbrm (pid=22359) from client Backup_Testing: TRV - Cannot process path [/usr/openv/netbackup/online_util/fi_cntl/bpfis.fim.Backup_Testing_1439947668.1.0.NBU_DATA.xml]: [No such file or directory]. Skipping
08/19/2015 03:56:15 - Error bptm (pid=22367) media manager terminated during mount of media id P20277, possible media mount timeout
08/19/2015 03:56:17 - Error bptm (pid=22367) media manager terminated by parent process
08/19/2015 03:56:20 - Info bpbkar (pid=0) done. status: 71: none of the files in the file list exist
08/19/2015 06:58:39 - Info nbjm (pid=8953) starting backup job (jobid=1195042) for client Backup_Testing, policy VMBackup_SAN_Test, schedule Full
08/19/2015 06:58:40 - estimated 0 kbytes needed
08/19/2015 06:58:40 - Info nbjm (pid=8953) started backup (backupid=Backup_Testing_1439947719) job for client Backup_Testing, policy VMBackup_SAN_Test, schedule Full on storage unit NJHP001_LTO
08/19/2015 06:58:40 - started process bpbrm (pid=22359)
08/19/2015 06:58:41 - connecting
08/19/2015 06:58:41 - connected; connect time: 0:00:00
08/19/2015 06:58:42 - mounting P20277
08/19/2015 06:58:49 - end writing
none of the files in the file list exist (71)
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3. Output of listing of the path in file list at Backup media server (njhp001):
njhp001:/usr/openv/netbackup/online_util/fi_cntl # ls -l
total 4516
-rw-rw-rw- 1 root root 284 Aug 18 18:26 Backup_Testing_1439947668_copy1.lock
-rw-r--r-- 1 root root 20332 Aug 13 19:23 bpfis.fim.Backup_Testing_1439519154.1.0.VM_ObjInfoXML.xml
-rw-r--r-- 1 root root 20332 Aug 13 20:28 bpfis.fim.Backup_Testing_1439523060.1.0.VM_ObjInfoXML.xml
-rw-r--r-- 1 root root 20332 Aug 13 20:55 bpfis.fim.Backup_Testing_1439524657.1.0.VM_ObjInfoXML.xml
-rw-r--r-- 1 root root 2301 Aug 18 18:26 bpfis.fim.Backup_Testing_1439947668.1.0
-rw-r--r-- 1 root root 1841 Aug 18 18:26 bpfis.fim.Backup_Testing_1439947668.1.0.NBU_DATA.xml
-rw-r--r-- 1 root root 22568 Aug 18 18:25 bpfis.fim.Backup_Testing_1439947668.1.0.VM_ObjInfoXML.xml
-rw-r--r-- 1 root root 208 Aug 18 18:26 bpfis.fim.Backup_Testing_1439947668.1.0.changeid.xml
-rw-r--r-- 1 root root 548061 Aug 18 16:52 uspnj615.music.wmgis.com.xml
-rw-r--r-- 1 root root 576181 Aug 18 16:52 uspnj615.music.wmgis.comhost.xml
-rw-r--r-- 1 root root 210450 Aug 18 16:51 uspnj622.music.wmgis.com.xml
-rw-r--r-- 1 root root 258515 Aug 18 16:51 uspnj622.music.wmgis.comhost.xml
-rw-r--r-- 1 root root 1284394 Aug 18 16:51 uspnj666.music.wmgis.com.xml
-rw-r--r-- 1 root root 1493756 Aug 18 16:52 uspnj666.music.wmgis.comhost.xml
-rw-r--r-- 1 root root 35062 Aug 18 16:52 vcbnames_uspnj615.music.wmgis.com_Any
-rw-r--r-- 1 root root 13243 Aug 18 16:51 vcbnames_uspnj622.music.wmgis.com_Any
-rw-r--r-- 1 root root 85775 Aug 18 16:52 vcbnames_uspnj666.music.wmgis.com_Any
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4. bpfis logs are attached.
Let me know if you need any more details.
Thanks !!!
Solved! Go to Solution.
β08-19-2015 03:12 AM
Please check following article along with the one sent by SDO.
After upgrading to 7.6.0.x Snapshot creation may show the following "RegisterExtensionAPI: SYM_VMC_ERROR: SOAP_ERROR"
https://support.symantec.com/en_US/article.TECH130493.html
β08-19-2015 01:07 AM
Did you see this:
18:25:28.494 [22338] <2> onlfi_vfms_logf: INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode] "Permission to perform this operation was denied." Detail: <NoPermissionFault xmlns="urn:vim25" xsi:type="NoPermission"><object type="VirtualMachine">vm-27970</object><privilegeId>VirtualMachine.Config.ChangeTracking</privilegeId></NoPermissionFault>
...maybe check this:
What are the minimum permissions needed to properly backup and restore using vStorage api?
https://support.symantec.com/en_US/article.TECH130493.html
β08-19-2015 03:12 AM
Please check following article along with the one sent by SDO.
After upgrading to 7.6.0.x Snapshot creation may show the following "RegisterExtensionAPI: SYM_VMC_ERROR: SOAP_ERROR"
https://support.symantec.com/en_US/article.TECH130493.html
β08-19-2015 01:50 PM
I have checked that credentials used for vcenter servers to take backup have Admin privledges.
Moreover, backups are successful using nbd but failing using san transport mode.
β09-09-2015 04:07 AM
Hi NJ,
Hope below info will be helpful.
https://support.symantec.com/en_US/article.TECH127089.html
multipathing with SAN transport
β09-30-2015 03:05 AM
Hi Prashant
If i understand you correctly, VM backup using SAN transport mode would not work on SUSE Linux as backup media server. However i dont think this would be the case as I have checked the same in SORT.
I would reiterate my situation again, below are the 2 zones that have been created at switch end.
Zone1 - ESXi host : Storage Array(EMC VNX) (Zone was already existing prior to our netbackup configuration)
Zone2 - SUSE linux backup media server : Storage Array (EMC VNX)
LUN on which the VM reside have been made visible to the backup media server (unmounted & online) what i could extract from the error logs is that snapshot is not visible to the media server.
I am not sure whether multipathing thing would affect the above setup as it is a simple configuration.
β09-30-2015 03:23 AM
For your versions, multipathing of LUNs to the backup host is not supported. My advice for next step(s) is to change your storage presentation so that the LUNs are not multi-pathed to the backup host, and then try the SAN transport backup method again.