β12-04-2017 09:14 PM
Solved! Go to Solution.
β12-04-2017 11:11 PM
Again - if you can choose VMware policy type, then you are licensed.
The error (Error opening snapshot disk ... ) has nothing to do with license.
The issue is that snapshot cannot be taken using ANY of the available transport modes:
san, hotadd, nbd, nbdssl.
Your policy name looks like this is a test, right?
Please start at the beginning and tell us about your environment:
Is W2012 server your master and also media server? Physical or virtual?
Exact NBU 7.7 version?
Which VMware/vCenter version?
Did you verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided?
Which type of datastores?
Have you tried to take a snapshot from within VMware? What is the result?
PS:
In future, please post text rather than a screenshot.
You can always replace hostnames with 'master', client', 'VM' etc.
β12-04-2017 09:30 PM
β12-04-2017 09:54 PM
ok I will check the Ent license as well capacity and let you know the resutl.
Attached is the error sceen shot.
Thanks
Shaheen
β12-04-2017 11:11 PM
Again - if you can choose VMware policy type, then you are licensed.
The error (Error opening snapshot disk ... ) has nothing to do with license.
The issue is that snapshot cannot be taken using ANY of the available transport modes:
san, hotadd, nbd, nbdssl.
Your policy name looks like this is a test, right?
Please start at the beginning and tell us about your environment:
Is W2012 server your master and also media server? Physical or virtual?
Exact NBU 7.7 version?
Which VMware/vCenter version?
Did you verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided?
Which type of datastores?
Have you tried to take a snapshot from within VMware? What is the result?
PS:
In future, please post text rather than a screenshot.
You can always replace hostnames with 'master', client', 'VM' etc.
β12-05-2017 11:03 PM
Ok , Yes this is Test Policy
OS is Server 2008 R2 Physical Server (Master and Media Same server)
NB is version 7.7
VMware/vCenter version 6.0
How to verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided? = Yes as well used differrent accounts as Admin
Which type of datastores = We use HP 3 PAR as SAN Storages.
Have you tried to take a snapshot from within VMware? What is the result= Sucessful
Thanks
β12-05-2017 11:38 PM
VMware port requirements are documented in NetBackup Network Ports Reference Guide under this topic: NetBackup VMware ports
To troubleshoot snapshot errors, you need these log folders on the Backup host: bpfis and VxMS.
Please see the Troubleshoot section of NetBackup for VMware Administrator's Guide for details.
If you want us to assist with reading logs, please copy to .txt files (e.g. bpfis.txt) and upload as attachments.
β12-06-2017 12:40 AM
Hello,
when no transport mode can be used, then usually missing connectivity is the cause.
Verify a connection from Master/Media Server to ESX host(s), on port 902.
regards
michal
β12-06-2017 01:03 AM
Hello,
Connection failed using that port from NBMS.
thanks
Hakeem
β12-06-2017 02:22 AM
Hello Marianne,
The Backup has completed sucessfully . I was missing some permissions on VM Infrastructure.
Regards
Hakeem