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VM Backup

Hello, I have an issue while backing up a virtual machine. As well do I need a license ?
 

12/02/2017 13:03:59 - Info nbjm (pid=2656) starting backup job (jobid=354089) for client abc, policy VM_Bckp_test, schedule Daily
12/02/2017 13:04:00 - estimated 0 kbytes needed
12/02/2017 13:04:00 - Info nbjm (pid=2656) started backup (backupid=abc_1512203639) job for client abc, policy VM_Bckp_test, schedule Daily on storage unit Farah-SO using backup host bac
12/02/2017 13:04:01 - started process bpbrm (pid=11400)
12/02/2017 13:04:02 - Info bpbrm (pid=11400) abc is the host to backup data from
12/02/2017 13:04:02 - Info bpbrm (pid=11400) reading file list for client
12/02/2017 13:04:02 - Info bpbrm (pid=11400) accelerator enabled
12/02/2017 13:04:03 - Info bpbrm (pid=11400) There is no complete backup image match with track journal, a regular full backup will be performed.
12/02/2017 13:04:03 - Info bpbrm (pid=11400) starting bpbkar32 on client
12/02/2017 13:04:03 - Info bpbkar32 (pid=6456) Backup started
12/02/2017 13:04:03 - Info bpbkar32 (pid=6456) accelerator enabled backup, archive bit processing:<disabled>
12/02/2017 13:04:03 - Info bptm (pid=9940) start
12/02/2017 13:04:03 - connecting
12/02/2017 13:04:03 - connected; connect time: 0:00:00
12/02/2017 13:04:04 - Info bptm (pid=9940) using 262144 data buffer size
12/02/2017 13:04:04 - Info bptm (pid=9940) setting receive network buffer to 1049600 bytes
12/02/2017 13:04:04 - Info bptm (pid=9940) using 30 data buffers
12/02/2017 13:04:05 - Info bpbkar32 (pid=6456) INF - Backing up vCenter server x.x.x.x, ESX host x.x.x.x, BIOS UUID 4202bb63-d5b3-aeea-2752-0aec728f56c0, Instance UUID 500290c1-51f8-ea9c-bf39-51d1651ba163, Display Name abc, Hostname abc
12/02/2017 13:04:07 - Info bptm (pid=9940) start backup
12/02/2017 13:04:10 - begin writing
12/02/2017 13:04:16 - Error bpbrm (pid=11400) from client abc: ERR - Error opening the snapshot disks using given transport mode: san:hotadd:nbd:nbdssl Status 23

12/02/2017 13:04:17 - Info bpbkar32 (pid=6456) accelerator sent 0 bytes out of 0 bytes to server, optimization 0.0%
12/02/2017 13:04:17 - Info bpbkar32 (pid=6456) bpbkar waited 0 times for empty buffer, delayed 0 times.
12/02/2017 13:04:26 - Info abc (pid=9940) StorageServer=hp-StoreOnceCatalyst:x.x.x.x; Report=scanned: 1024 KB, CR sent: 2308 KB, dedup: 16.80%
12/02/2017 13:04:26 - Error bpbrm (pid=11400) could not send server status message
12/02/2017 13:04:26 - Critical bpbrm (pid=11400) unexpected termination of client abc
12/02/2017 13:04:26 - Info bpbkar32 (pid=0) done. status: 6: the backup failed to back up the requested files
12/02/2017 13:04:26 - end writing; write time: 0:00:16
the backup failed to back up the requested files (6)
1 Solution

Accepted Solutions
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Accepted Solution!

Re: VM Backup

Again - if you can choose VMware policy type, then you are licensed.

The error (Error opening snapshot disk ... ) has nothing to do with license. 
The issue is that snapshot cannot be taken using ANY of the available transport modes: 
san, hotadd, nbd, nbdssl.

Your policy name looks like this is a test, right?

Please start at the beginning and tell us about your environment:
Is W2012 server your master and also media server? Physical or virtual?
Exact NBU 7.7 version?
Which VMware/vCenter version?
Did you verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided?
Which type of datastores?
Have you tried to take a snapshot from within VMware? What is the result?

PS:
In future, please post text rather than a screenshot. 
You can always replace hostnames with 'master', client', 'VM' etc.

View solution in original post

8 Replies
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Re: VM Backup

If you can choose Vmware policy type, then you are licensed for VMware backups.
Capacity or Enterprise Client license is needed.

What is the issue with VM backup?
The line that you posted simply means that the backup has started.
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Re: VM Backup

ok I will check the Ent license as well capacity and let you know the resutl.

Attached is the error sceen shot.

Thanks

Shaheen

Tags (2)
Highlighted
Accepted Solution!

Re: VM Backup

Again - if you can choose VMware policy type, then you are licensed.

The error (Error opening snapshot disk ... ) has nothing to do with license. 
The issue is that snapshot cannot be taken using ANY of the available transport modes: 
san, hotadd, nbd, nbdssl.

Your policy name looks like this is a test, right?

Please start at the beginning and tell us about your environment:
Is W2012 server your master and also media server? Physical or virtual?
Exact NBU 7.7 version?
Which VMware/vCenter version?
Did you verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided?
Which type of datastores?
Have you tried to take a snapshot from within VMware? What is the result?

PS:
In future, please post text rather than a screenshot. 
You can always replace hostnames with 'master', client', 'VM' etc.

View solution in original post

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Re: VM Backup

Ok , Yes this is Test Policy

OS is Server 2008 R2 Physical Server (Master and Media Same server)

NB is version 7.7

VMware/vCenter version 6.0

How to verify necessary open ports for VMware backups?

Did you verify sufficient permissions for the VM credentials that you provided? = Yes as well used differrent accounts as Admin

Which type of datastores = We use HP 3 PAR as SAN Storages.

Have you tried to take a snapshot from within VMware? What is the result= Sucessful

Thanks

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Re: VM Backup

VMware port requirements are documented in NetBackup Network Ports Reference Guide   under this topic: NetBackup VMware ports

To troubleshoot snapshot errors, you need these log folders on the Backup host:  bpfis and VxMS.
Please see the Troubleshoot section of NetBackup for VMware Administrator's Guide  for details.

If you want us to assist with reading logs, please copy to .txt files (e.g. bpfis.txt) and upload as attachments. 

 

Re: VM Backup

Hello,

when no transport mode can be used, then usually missing connectivity is the cause.

Verify a connection from Master/Media Server to ESX host(s), on port 902.

regards

michal

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Re: VM Backup

Hello,

Connection failed using that port from NBMS.

thanks

Hakeem

 

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Re: VM Backup

Hello Marianne,

The Backup has completed sucessfully . I was missing some permissions on VM Infrastructure.

Regards

Hakeem