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VM Client Backup in Hung state in VADP Config with VIP Netbackup

Weshall
Level 4

Friends,

 

I am facing weird situation here & need your help..

I have Vm policy configured with VADP & VIP (Vmware inteliggent policy query).

My VM policy has 100+ Vm client backing up with VADP & out of which Only one VM client is going in hung state from last 1 week.Prior to that it was running fine.

My master is on Linux,backup host is windows 2k8,NBU version is 7.6.1.2.

i did google but couldnt find usefull information to fix slow or hung Vm backup in VADP configuration.

Please help me to troubleshoot the root cause..

3 REPLIES 3

Michal_Mikulik1
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

generally, when it is 1 client out of 100+, concentrate your troubleshooting to VMware side.

Any events, alerts in vSphere console?

Did the backup start to write some data, or it is hanging with 0 bytes written, or it  is hanging in Snapshot phase?

Is the VM snapshot capable (from vSphere console)? Any non-NetBackup snapshots active?

VMware Tools up-to-date?

Also restart of VM can be a good step.

Regards

Michal

 

Weshall
Level 4

Thanks Michal for reply..please find below answer..

Any events, alerts in vSphere console?

There was alert of lock file not deleted so I deleted & tried backup..but same issue

Did the backup start to write some data, or it is hanging with 0 bytes written, or it  is hanging in Snapshot phase?

Backup did write some data & gets hung,also do not shows any kb of speed

Is the VM snapshot capable (from vSphere console)? Any non-NetBackup snapshots active?

No snapshot active & i am able to take manual snapshot.

VMware Tools up-to-date?

Vmware tool is up-to-date..

will try get reboot...

is there any specific logs which i can check on backup host..

Michal_Mikulik1
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

probably bpbkar log, but VM restart will be probably more efficient..

Michal