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VM SharePoint 2013 GRT Error with Netbackup 7.6.1.1 (Client for NFS service error)

mohamed_elfateh
Level 3
Partner

Hi All ,

 

i have Virtual Envionment For sharePoint 2013 server with the Following Criteria ,,

2 VM SharePoint 2013 / OS Win 2012 R2 / nbu agent 7.6.1.1 / Sharepoint in farm cluster

2 VM SQL 2014 / OS win 2012 R2 / nbu agnet 7.6.1.1 / SQL in Failover Cluster mode

1 Netbackup master server 7.6.1.1  / OS win 2012

 

i Mad the Following prerequistes to take GRT full backup


- install NB agent for all Sharepoint Servers including SQL
- Netbackup Client Service,all NB Legacy  should be running as Sharepoint farm administrator
- adding Sharepoint Adminstrator in Netbackup Client Properties-under sharepoint item 
- NBU user should be member of Pharm Admin,local administrators Group,SQL DB admin
- NFS service should be installed on All Sharepoint servers including SQL servers for GRT Enabled 
- on sharepoint servers allow Sharepoint admin account that used for backup to have the following permission (Replace a process level token,logon as service,debug programs,allow log on locally)
-on SP Farm Open Internet Options -> Advanced -> Security 
    then Uncheck (Check for server Certificate revocation*,Check for Publisher's Certificate revocation

- adding nbu as sharepoint farm administrator

-adding SQL cluster in netbackup master server distributed application restore map

-in netbackup --> hosts client added login for sharepoint nbu , and SQL cluster name as sharepoint proxy host

-installed Symantec VSS for all servers

 

backup is partially success code (1)

5/14/2015 4:41:49 PM - Error bpbrm(pid=5912) from client Sharepoint-server-01: ERR - Client for NFS service is either not installed or not running.
5/14/2015 4:41:49 PM - Error bpbrm(pid=5912) from Sharepoint-server-01: ERR - Granular items will not be cataloged

 

Could you please help me ..

Thanks in Advance .

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

watsons
Level 6

To be more specific, check out this technote on what to do with "NFS service" installed. Did you miss the last 2 steps?

http://www.symantec.com/docs/HOWTO73100

  • Windows 2012 To enable services for Network File System, perform the following:
    1. Open the Server Manager.
    2. From the Manage menu, click Add Roles and Features.
    3. In the Add Roles and Features Wizard, on the Before You Begin page, click Next.
    4. On the Select installation
    5. Click Next.
    6. On the Sever Selection page, click Select a server from the server pool and select the server. Click Next.
    7. On the Server Roles page, click Next.
    8. On the Features page, click Client for NFS. Click Next. 
    9. On the Confirmation page, click Install.
    10. Open up Services, disable Server for NFS, enable Client for NFS set to automatic. 
    11. Open a command prompt, run "sc config portmap start= auto"

View solution in original post

4 REPLIES 4

Roger_C
Level 4
Employee

The issue must be on your 2 VM SQL Nodes:
2 VM SQL 2014 / OS win 2012 R2 / nbu agnet 7.6.1.1 / SQL in Failover Cluster mode

You need to ensure you NFS Client Service running on the SQL nodes.
Also, do not modify the Logon Service Account - it should still state "Network Service"
http://www.symantec.com/docs/HOWTO85666

Check the nbfsd logs on both SQL nodes and Media Server.
There is no need to check the Frontend(s)

Failover the SQL Node A[B] and see if you get the same issue.

 

watsons
Level 6

To be more specific, check out this technote on what to do with "NFS service" installed. Did you miss the last 2 steps?

http://www.symantec.com/docs/HOWTO73100

  • Windows 2012 To enable services for Network File System, perform the following:
    1. Open the Server Manager.
    2. From the Manage menu, click Add Roles and Features.
    3. In the Add Roles and Features Wizard, on the Before You Begin page, click Next.
    4. On the Select installation
    5. Click Next.
    6. On the Sever Selection page, click Select a server from the server pool and select the server. Click Next.
    7. On the Server Roles page, click Next.
    8. On the Features page, click Client for NFS. Click Next. 
    9. On the Confirmation page, click Install.
    10. Open up Services, disable Server for NFS, enable Client for NFS set to automatic. 
    11. Open a command prompt, run "sc config portmap start= auto"

mohamed_elfateh
Level 3
Partner

Dear Watsons ,

thanks for your reply , i already missed the last tow points

your post was Clearfull and helpfull ,

Many thanks ,

M.Elfateh

mohamed_elfateh
Level 3
Partner

NFS Service error has been solved

But

Still Getting Pertially Successful and i can't browse Grt files in Sharepoint backup ?!!

 

5/18/2015 9:46:06 AM - Warning bpbrm(pid=7932) from client Cluster-SQL : WRN - snapshot creation successful, with the following condition: SharePoint Agent does not support compressed databases for granular restores of items.
5/18/2015 9:46:06 AM - Warning bpbrm(pid=7932) from client Cluster-SQL : WRN - snapshot creation successful, with the following condition: SharePoint Agent does not support compressed databases for granular restores of items.

PS :: Quering SQL Db's Returen that there is Compression in Database

SELECT COUNT(*) FROM WSS_Content.sys.partitions WHERE data_compression > 0