Hi i amtrying to run a backup of a virtual machine, but i am receiving this error.
/20/2015 6:21:16 PM - Info nbjm(pid=8120) starting backup job (jobid=92040) for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup
4/20/2015 6:21:17 PM - estimated 0 Kbytes needed
4/20/2015 6:21:17 PM - Info nbjm(pid=8120) started backup (backupid=SUBFPS8.pttphils.com_1429525276) job for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup on storage unit subbacw_msdp_storage_unit
4/20/2015 6:21:17 PM - started process bpbrm (8484)
4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) SUBFPS8.pttphils.com is the host to backup data from
4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) reading file list from client
4/20/2015 6:21:17 PM - connecting
4/20/2015 6:21:18 PM - Info bpbrm(pid=8484) starting bpbkar32 on client
4/20/2015 6:21:18 PM - Info bpbkar32(pid=13284) Backup started
4/20/2015 6:21:18 PM - connected; connect time: 00:00:01
4/20/2015 6:21:19 PM - Info bpbkar32(pid=13284) CONTINUE BACKUP received.
4/20/2015 6:21:19 PM - Info bptm(pid=15040) start
4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 262144 data buffer size
4/20/2015 6:21:19 PM - Info bptm(pid=15040) setting receive network buffer to 1049600 bytes
4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 30 data buffers
4/20/2015 6:21:26 PM - Info bptm(pid=15040) start backup
4/20/2015 6:21:50 PM - begin writing
4/20/2015 6:25:15 PM - Info bpbkar32(pid=13284) INF - Transport Type = nbd
4/20/2015 6:31:23 PM - Info bptm(pid=15040) waited for full buffer 2620 times, delayed 22795 times
4/20/2015 6:31:23 PM - Info bpbkar32(pid=13284) bpbkar waited 73 times for empty buffer, delayed 4084 times.
4/20/2015 6:31:37 PM - Info subbacw.pttphils.com(pid=15040) StorageServer=PureDisk:subbacw.pttphils.com; Report=PDDO Stats for (subbacw.pttphils.com): scanned: 2221417 KB, CR sent: 64738 KB, CR sent over FC: 0 KB, dedup: 97.1%
4/20/2015 6:31:39 PM - Error bpbrm(pid=8484) could not send server status message
4/20/2015 6:31:39 PM - Critical bpbrm(pid=8484) unexpected termination of client SUBFPS8.pttphils.com
4/20/2015 6:31:39 PM - Info bpbkar32(pid=0) done. status: 11: system call failed
4/20/2015 6:31:39 PM - end writing; write time: 00:09:49
system call failed(11)
More info please...
Is this a VMware backup where backup is taken via a backup host?
If VMware backup - tell us more about the backup host: OS, NBU version & patch, ESX/vCenter version, details of particular VM.
Is backup host the media server as well?
Do you have logging enabled on the backup host?
We will need bpbkar log as a start. Logging level of 3 should be fine.
Yes this is a WMware backup taken via a backup host.
The backup host and the client VM is running on Wndows Server 2K8 R2.
We are currently using NetBackup 188.8.131.52 and ESX 5.5.
I would also look in the bpbrm log on the media server, as this seems to where the error is registered first
Could be a timeout as there over the default 5 minutes between the begin writing message and the errror message
By the way is ESX 5.5 the same as vmware 5.5 ? ask as the vsphere/vmware 5.5 is first supported from 184.108.40.206
It is a client setting Client Read Timeout, in this case on the backup host/media server and maybe master server.
But as this is an unsupported setup, it might fail anyway