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VM backup Failed

Hi i amtrying to run a backup of a virtual machine, but i am receiving this error.

/20/2015 6:21:16 PM - Info nbjm(pid=8120) starting backup job (jobid=92040) for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup 

4/20/2015 6:21:17 PM - estimated 0 Kbytes needed

4/20/2015 6:21:17 PM - Info nbjm(pid=8120) started backup (backupid=SUBFPS8.pttphils.com_1429525276) job for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup on storage unit subbacw_msdp_storage_unit

4/20/2015 6:21:17 PM - started process bpbrm (8484)

4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) SUBFPS8.pttphils.com is the host to backup data from    

4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) reading file list from client       

4/20/2015 6:21:17 PM - connecting

4/20/2015 6:21:18 PM - Info bpbrm(pid=8484) starting bpbkar32 on client        

4/20/2015 6:21:18 PM - Info bpbkar32(pid=13284) Backup started          

4/20/2015 6:21:18 PM - connected; connect time: 00:00:01

4/20/2015 6:21:19 PM - Info bpbkar32(pid=13284) CONTINUE BACKUP received.         

4/20/2015 6:21:19 PM - Info bptm(pid=15040) start           

4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 262144 data buffer size       

4/20/2015 6:21:19 PM - Info bptm(pid=15040) setting receive network buffer to 1049600 bytes     

4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 30 data buffers        

4/20/2015 6:21:26 PM - Info bptm(pid=15040) start backup          

4/20/2015 6:21:50 PM - begin writing

4/20/2015 6:25:15 PM - Info bpbkar32(pid=13284) INF - Transport Type = nbd      

4/20/2015 6:31:23 PM - Info bptm(pid=15040) waited for full buffer 2620 times, delayed 22795 times   

4/20/2015 6:31:23 PM - Info bpbkar32(pid=13284) bpbkar waited 73 times for empty buffer, delayed 4084 times.  

4/20/2015 6:31:37 PM - Info subbacw.pttphils.com(pid=15040) StorageServer=PureDisk:subbacw.pttphils.com; Report=PDDO Stats for (subbacw.pttphils.com): scanned: 2221417 KB, CR sent: 64738 KB, CR sent over FC: 0 KB, dedup: 97.1%

4/20/2015 6:31:39 PM - Error bpbrm(pid=8484) could not send server status message      

4/20/2015 6:31:39 PM - Critical bpbrm(pid=8484) unexpected termination of client SUBFPS8.pttphils.com       

4/20/2015 6:31:39 PM - Info bpbkar32(pid=0) done. status: 11: system call failed      

4/20/2015 6:31:39 PM - end writing; write time: 00:09:49

system call failed(11)

Help pls..

9 Replies

More info please...  Is this

More info please... 

Is this a VMware backup where backup is taken via a backup host?
If VMware backup - tell us more about the backup host: OS, NBU version & patch, ESX/vCenter version, details of particular VM.
Is backup host the media server as well?

Do you have logging enabled on the backup host? 
We will need bpbkar log as a start. Logging level of 3 should be fine.

Hi Marianne, Yes this is a

Hi Marianne,

Yes this is a WMware backup taken via a backup host.

The backup host and the client VM is running on Wndows Server 2K8 R2.

We are currently using NetBackup 7.5.0.6 and ESX 5.5.

I would also look in the

I would also look in the bpbrm log on the media server, as this seems to where the error is registered first

Could be a timeout as there over the default 5 minutes between the begin writing message and the errror message

By the way is ESX 5.5 the same as vmware 5.5 ? ask as the vsphere/vmware 5.5 is first supported from 7.6.0.2

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

can you tell me how can i

can you tell me how can i increase the time out for the policy?

yes it is the same.

It is a client setting Client

It is a client setting Client Read Timeout, in this case on the backup host/media server and maybe master server.

But as this is an unsupported setup, it might fail anyway

 

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

@ecnivinaj, Are you using

@ecnivinaj,

 

Are you using appliance to store backup data ?

@nathanmike, no we are not

@nathanmike,

no we are not using an appliance..

@ecnivinaj, We need bpbkar

@ecnivinaj, We need bpbkar log and all child job details.

Hello, you wrote: "We are

Hello, you wrote: "We are currently using NetBackup 7.5.0.6 and ESX 5.5." ESX5.5 is not supported with 7.5.0.6. So first do an upgrade to 7.6.0.2 (or later). It is not worth to do troubleshooting for unsupported versions.