VM backups failed with sc 6

[Ajith_Sankar]

Hi 

My VM backup for a particular client failing with SC 6/23 through SAN.

Master server : win2008, Nbu 7.6.0.2 and vm backup host is Appliance 5230.

The same VM getting backed up via nbd but failing on san.

The other vms located on the same datastore getting backed up successfully with same backup host

Chcked the bpfis loga but could not find any clue.

Below the error

7/2/2014 12:14:04 AM - Info nbjm(pid=6200) starting backup job (jobid=104175) for client SPINTRAAPP01_SRT3SPAP01, policy VMWARE-T3-PROD-CLIENTS-WEBSERVERS, schedule Differential-Incr  
7/2/2014 12:14:04 AM - Info nbjm(pid=6200) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=104175, request id:{4AEF223D-59C5-4936-90AD-25BA49A9AC44})  
7/2/2014 12:14:04 AM - requesting resource srt3symapl02-msdp-1
7/2/2014 12:14:04 AM - requesting resource dcabak02.dca.com.NBU_CLIENT.MAXJOBS.SPINTRAAPP01_SRT3SPAP01
7/2/2014 12:14:04 AM - requesting resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.VMWARE-T3-PROD-CLIENTS-WEBSERVERS
7/2/2014 12:14:04 AM - Info nbrb(pid=4640) Limit has been reached for the logical resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.VMWARE-T3-PROD-CLIENTS-WEBSERVERS    
7/2/2014 12:30:30 AM - granted resource dcabak02.dca.com.NBU_CLIENT.MAXJOBS.SPINTRAAPP01_SRT3SPAP01
7/2/2014 12:30:30 AM - granted resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.VMWARE-T3-PROD-CLIENTS-WEBSERVERS
7/2/2014 12:30:30 AM - granted resource MediaID=@aaaau;DiskVolume=PureDiskVolume;DiskPool=dp_disk_srt3symapl02;Path=PureDiskVolume;StorageServer=srt3symapl02;MediaServer=srt3symapl02
7/2/2014 12:30:30 AM - granted resource srt3symapl02-msdp-1
7/2/2014 12:30:30 AM - estimated 0 Kbytes needed
7/2/2014 12:30:30 AM - Info nbjm(pid=6200) started backup (backupid=SPINTRAAPP01_SRT3SPAP01_1404246630) job for client SPINTRAAPP01_SRT3SPAP01, policy VMWARE-T3-PROD-CLIENTS-WEBSERVERS, schedule Differential-Incr on storage unit srt3symapl02-msdp-1
7/2/2014 12:30:31 AM - started process bpbrm (71055)
7/2/2014 12:30:33 AM - Info bpbrm(pid=71055) SPINTRAAPP01_SRT3SPAP01 is the host to backup data from     
7/2/2014 12:30:33 AM - Info bpbrm(pid=71055) reading file list for client        
7/2/2014 12:30:33 AM - Info bpbrm(pid=71055) accelerator enabled           
7/2/2014 12:30:33 AM - connecting
7/2/2014 12:30:34 AM - Info bpbrm(pid=71055) There is no complete backup image match with track journal, a regular full backup will be performed.
7/2/2014 12:30:34 AM - connected; connect time: 0:00:01
7/2/2014 12:30:34 AM - Info bpbrm(pid=71055) starting bpbkar on client         
7/2/2014 12:30:34 AM - Info bpbkar(pid=71090) Backup started           
7/2/2014 12:30:34 AM - Info bpbrm(pid=71055) bptm pid: 71091          
7/2/2014 12:30:34 AM - Info bptm(pid=71091) start            
7/2/2014 12:30:34 AM - Info bptm(pid=71091) using 1048576 data buffer size        
7/2/2014 12:30:34 AM - Info bptm(pid=71091) setting receive network buffer to 524288 bytes      
7/2/2014 12:30:34 AM - Info bptm(pid=71091) using 32 data buffers         
7/2/2014 12:30:35 AM - Info bptm(pid=71091) start backup           
7/2/2014 12:30:37 AM - begin writing
7/2/2014 12:30:52 AM - Error bpbrm(pid=71055) from client SPINTRAAPP01_SRT3SPAP01: ERR - Error opening the snapshot disks using given transport mode: Status 23
7/2/2014 12:30:53 AM - Critical bpbrm(pid=71055) from client SPINTRAAPP01_SRT3SPAP01: FTL - cleanup() failed, status 6    
7/2/2014 12:30:55 AM - Error bptm(pid=71091) media manager terminated by parent process       
7/2/2014 12:31:01 AM - Info srt3symapl02(pid=71091) StorageServer=PureDisk:srt3symapl02; Report=PDDO Stats for (srt3symapl02): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
7/2/2014 12:31:02 AM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files 
7/2/2014 12:31:02 AM - end writing; write time: 0:00:25
the backup failed to back up the requested files(6)

[RiaanBadenhorst]

Hi Ajith

Please enable the vxms logging and troubleshoot further.

http://www.symantec.com/docs/HOWTO70905

[Marianne]

Check VxMS logs.

Check if this log is enabled on Appliance - /usr/openv/netbackup/logs/vxms.

[RamNagalla]

along with the VxMS

let us know about the VM also.. what is the hardware version of VM? and want is the VCenter version?

[Ajith_Sankar]

I have collected the vxmx logs. Attached herewith

The Vcenter version is 4.1

7/3/2014 10:07:33 AM - connecting
7/3/2014 10:07:33 AM - connected; connect time: 0:00:00
7/3/2014 10:07:34 AM - Info bptm(pid=11123) start            
7/3/2014 10:07:34 AM - Info bptm(pid=11123) using 1048576 data buffer size        
7/3/2014 10:07:34 AM - Info bptm(pid=11123) setting receive network buffer to 524288 bytes      
7/3/2014 10:07:34 AM - Info bptm(pid=11123) using 32 data buffers         
7/3/2014 10:07:35 AM - Info bptm(pid=11123) start backup           
7/3/2014 10:07:35 AM - begin writing
7/3/2014 10:07:42 AM - Error bpbrm(pid=11093) from client SPINTRAAPP01_SRT3SPAP01: ERR - Error opening the snapshot disks using given transport mode: Status 23
7/3/2014 10:07:43 AM - Critical bpbrm(pid=11093) from client SPINTRAAPP01_SRT3SPAP01: FTL - cleanup() failed, status 6    
7/3/2014 10:07:45 AM - Error bptm(pid=11123) media manager terminated by parent process       
7/3/2014 10:07:51 AM - Info srt3symapl02(pid=11123) StorageServer=PureDisk:srt3symapl02; Report=PDDO Stats for (srt3symapl02): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
7/3/2014 10:07:51 AM - end writing; write time: 0:00:16
7/3/2014 10:07:52 AM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files 
the backup failed to back up the requested files(6)
7/3/2014 10:07:51 AM - end writing; write time: 0:00:16
7/3/2014 10:07:52 AM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files 
the backup failed to back up the requested files(6)

[RamNagalla · Accepted solution]

error log from the attachment:-

7/03/2014 10:07:38 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] 2014-07-03T10:07:38.463+04:00 [7FDB9A499700 error 'Default'] Cannot use advanced transport modes for servrx19.dca.com/moref=vm-796/snapshot-12009: Cannot create directory /tmp/vmware-root/42257af5-9147-53de-915b-b10cf14390d8-vm-796.

Removed all files and directories in temp path

C:\DOCUME~1\OWENT~1.ADM\LOCALS~1\Temp\vmware-useraccount\
 

Referece T/N

http://www.symantec.com/business/support/index?page=content&id=TECH170743

[Ajith_Sankar]

Hi Nagalla

Thank You so much, this has fixed the issue. Now backups are running fine.