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VM restore failes with error 5 in NBU 7.0

Jatinsachd
Level 3

Hello,

In my scenario I am backing up the VM's via Vcentre server and NBU version is 7.0. I am facing issue during a restore, below find the error logs:

4/2/2013 11:59:53 PM - begin Restore
4/3/2013 12:01:13 AM - media 9912L5 required
4/3/2013 12:01:13 AM - restoring image EO_1362784971
4/3/2013 12:01:15 AM - started process bptm (10048)
4/3/2013 12:01:15 AM - started process bptm (8004)
4/3/2013 12:01:15 AM - started process bptm (10048)
4/3/2013 12:01:15 AM - mounting 9912L5
4/3/2013 12:01:15 AM - requesting resource 9912L5
4/3/2013 12:01:15 AM - granted resource 9912L5
4/3/2013 12:01:15 AM - granted resource HP.ULTRIUM5-SCSI.000
4/3/2013 12:02:29 AM - mounted; mount time: 00:01:14
4/3/2013 12:02:29 AM - positioning 9912L5 to file 46
4/3/2013 12:04:02 AM - positioned 9912L5; position time: 00:01:33
4/3/2013 12:04:02 AM - begin reading
4/3/2013 12:05:11 AM - end reading; read time: 00:01:09
4/3/2013 12:05:24 AM - end Restore; elapsed time: 00:05:31
the restore failed to recover the requested files(5)

I enabled the VXMS, bpvmutil, bpbrm and bptm logs to further troubleshoot on this. I noticed in bpvmutil the below message:

20:21:28.763 [6680.2184] vmwareLogger: WaitForTaskComplete: Invalid configuration for device '2'.

20:21:28.763 [6680.2184] vmwareLogger: WaitForTaskComplete: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE

20:21:28.763 [6680.2184] vmwareLogger: WaitForTaskComplete: returning 0X24

20:21:28.763 [6680.2184] vmwareLogger: CreateVm: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE

20:21:28.763 [6680.2184] vmwareLogger: CreateVirtualMachine: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE

20:21:28.763 [6680.2184] <2> createVMwareVM: Create virtual machine failed for ***VC01.com with 36

20:21:28.763 [6680.2184] <2> bpVMutil main: Create VMware VM failed

20:21:28.763 [6680.2184] checkBackupRegEntry: looking registry for KeepVMXmlFiles

20:21:28.763 [6680.2184] RegQueryValueEx failed with 2

20:21:28.763 [6680.2184] <2> bpVMutil main: EXIT STATUS 5: the restore failed to recover the requested files

I got to know from some posts on symantec connect; that this error is beacuse of an .ISO file was presented to a virtual machine as a virtual CD or DVD during backup,The ISO file must be available on the destination host. If the ISO is not available on the host where you restore the virtual machine, the restore fails. The vCenter interface may include the message Invalid configuration for Device ’1′.

I tried all the possible way to restore, but strange thing is that when I clicked on start restore the BAR GUI went to hang(not responding) for long time and than after 5 min I see the restore job in device moniter. I checked with Symnatec support team and they only suggested me to upgrade the NBU version.

 

Any suggestions from your end?

Cheers

J

 

1 ACCEPTED SOLUTION

Accepted Solutions

Mark_Solutions
Level 6
Partner Accredited Certified
I know support suggested it but any reason you have not upgraded yet? 7.0.1 is way out of date - lots of bugs and VMWare rollup packages, plus the bug that you cannot restore a VM that is over 1TB in size http://www.symantec.com/docs/TECH150448 Really worth coming up to a later version to at least iron out the bugs It may also be worth creating a new VM with the same device attached (CD ISO image or what ever was on the original) and then try and overwrite that one Also make sure the VMWare hardware version is the same Lots of possible reasons for the failure (though the ISO is most likely) but well worth upgrading to see if it does help you

View solution in original post

6 REPLIES 6

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

hi,

are you trying to restore to the same location or alternate location?

did you try unchek the option  "Remove backing information for devices like DVD/CD-ROM drives, serial or parallel ports"

 

if you are doing to the same location , try doing to the alternate location and 

seelct "Remove backing information for devices like DVD/CD-ROM drives, serial or parallel ports"

and uncheck" Network informaton"

and try restore

Mark_Solutions
Level 6
Partner Accredited Certified
Your log shows it ran at 12:05 but the log shows it at 20:21 Are these different restore attempts or do you have a time sync issue as that may not help things Is it a re-directed restore (create new machine) or are you overwriting the original? What version / patch level are you running on?

Jatinsachd
Level 3

Hello Nagalla,

 

Thanks for your response.

I am restoring the VM to alternate location. And regarding uncheck that option, I am also surprise that I can't see this in NBU 7.0.

I implemented NBU 7.5 in other environment and ther I could see this option in 3rd or 4th step of restoration. But here in 7.0 I can't. Any Idea?

 

Thanks

J

 

Jatinsachd
Level 3

Hello Mark,

 

Yes the bpvmutil logs was captured last time, yesterday again I ran the restore and that is the message from activity monitor.

Its a re directed restore not an overwrite.I am restoring VM to alternate location.

NBU version is : 7.0.1

Path Level: NB_7_0_1_ET2105102_5

 

Regards

J

 

 

 

 

 

 

 

abhinav_trivedi
Level 4
Certified

Have you backed up the VM with quisce option enable?

Also let us know your drives configuration. We have faced this issue earlier. Our restore took NDMP dedicated drives to restore the VM and gets failed with error 5 or 2826.

Please re-verify the same and update. Also please provide us all required logs for a same job.

 

Mark_Solutions
Level 6
Partner Accredited Certified
I know support suggested it but any reason you have not upgraded yet? 7.0.1 is way out of date - lots of bugs and VMWare rollup packages, plus the bug that you cannot restore a VM that is over 1TB in size http://www.symantec.com/docs/TECH150448 Really worth coming up to a later version to at least iron out the bugs It may also be worth creating a new VM with the same device attached (CD ISO image or what ever was on the original) and then try and overwrite that one Also make sure the VMWare hardware version is the same Lots of possible reasons for the failure (though the ISO is most likely) but well worth upgrading to see if it does help you