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VM restore failure (2820) Netbackup 7.5

Level 4

I have tried the solution I found in a different thread ( about selecting the "remove backup information for devices like DVD/CD-ROM drives, serial or parallel ports" but the restore of my VM still fails.  As soon as I kick off the restore a C++ runtime error pops up, clearing the error leads to immediate failure of the job, 2820 error code. 

12/11/2012 9:07:43 AM - begin Restore
12/11/2012 9:07:44 AM - media FC4486 required
12/11/2012 9:07:44 AM - restoring image FINMS-2K8PRT106_1355164792
12/11/2012 9:07:44 AM - Info bprd(pid=9968) Restoring from copy 1 of image created 12/10/12 13:39:52   
12/11/2012 9:08:23 AM - end Restore; elapsed time: 00:00:40
VMware policy restore error(2820)

Attached is the bpVMutil log file.

Not really sure where to go from here, if more info is needed let me know.

Thanks all.



Not applicable

Is this a VMware VM Template?

Be aware of these Notes and Restrictions

Level 4

Not a template as far as I know, it is just a basic windows server.

Level 4

Sorry, to update this, yes the server was built from a VM template.  If that is what you were asking.



Level 6
Partner Accredited Certified
It is hard to determine the root cause of C++ Runtime error. You should open a case with Symantec if you have never.

Level 5

This is file level restore? or vm level restore?

Level 4

This is a full VM restore.  I know I read for file level the VM has to have client installed, but we were just trying to restore the whole VM as a test first.