VM restore failure (2820) Netbackup 7.5

[Hanzo581]

I have tried the solution I found in a different thread (https://www-secure.symantec.com/connect/forums/netbackup-75-vmware-policy-restore-error2820) about selecting the "remove backup information for devices like DVD/CD-ROM drives, serial or parallel ports" but the restore of my VM still fails.  As soon as I kick off the restore a C++ runtime error pops up, clearing the error leads to immediate failure of the job, 2820 error code. 

12/11/2012 9:07:43 AM - begin Restore
12/11/2012 9:07:44 AM - media FC4486 required
12/11/2012 9:07:44 AM - restoring image FINMS-2K8PRT106_1355164792
12/11/2012 9:07:44 AM - Info bprd(pid=9968) Restoring from copy 1 of image created 12/10/12 13:39:52   
12/11/2012 9:08:23 AM - end Restore; elapsed time: 00:00:40
VMware policy restore error(2820)

Attached is the bpVMutil log file.

Not really sure where to go from here, if more info is needed let me know.

Thanks all.

[Anonymous]

Is this a VMware VM Template?

Be aware of these Notes and Restrictions
http://www.symantec.com/business/support/index?page=content&id=HOWTO70878

[Hanzo581]

Not a template as far as I know, it is just a basic windows server.

[Hanzo581]

Sorry, to update this, yes the server was built from a VM template.  If that is what you were asking.

Thanks.

[Yasuhisa_Ishika]

It is hard to determine the root cause of C++ Runtime error. You should open a case with Symantec if you have never.

[falti_manullang]

This is file level restore? or vm level restore?

[Hanzo581]

This is a full VM restore.  I know I read for file level the VM has to have client installed, but we were just trying to restore the whole VM as a test first.