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VMWare Backup Failing with Status Code 13

luisvidal
Level 5

Environment:

Master: NBU 7.5.0.6 on SLES 10SP2

Netbackup Host/Media: NBU 7.5.0.6 on Windows 2008 R2 Enterprise

Client: NBU 7.5.0.6 on Windows 2008 R2 Datacenter

vSphere: 5.0

 

Here is the Detailed Status from the backup job:

8/26/2014 12:18:26 PM - Info nbjm(pid=9069) starting backup job (jobid=1266655) for client client, policy backup-policy, schedule INCR-D  
8/26/2014 12:18:26 PM - Info nbjm(pid=9069) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1266655, request id:{9BF07A68-2D3C-11E4-B5FD-E1B35957CF5A})  
8/26/2014 12:18:26 PM - requesting resource backup-host-hcart2-robot-tld-0
8/26/2014 12:18:26 PM - requesting resource master.domain.com.NBU_CLIENT.MAXJOBS.client
8/26/2014 12:18:26 PM - requesting resource master.domain.com.NBU_POLICY.MAXJOBS.backup-policy
8/26/2014 12:18:26 PM - granted resource master.domain.com.NBU_CLIENT.MAXJOBS.client
8/26/2014 12:18:26 PM - granted resource master.domain.com.NBU_POLICY.MAXJOBS.backup-policy
8/26/2014 12:18:26 PM - granted resource TAPE1
8/26/2014 12:18:26 PM - granted resource IBM.ULTRIUM-TD5.005
8/26/2014 12:18:26 PM - granted resource backup-host-hcart2-robot-tld-0
8/26/2014 12:18:26 PM - estimated 0 Kbytes needed
8/26/2014 12:18:26 PM - begin Parent Job
8/26/2014 12:18:26 PM - begin VMware, Start Notify Script
8/26/2014 12:18:26 PM - Info RUNCMD(pid=2369) started            
8/26/2014 12:18:26 PM - Info RUNCMD(pid=2369) exiting with status: 0         
Status 0
8/26/2014 12:18:26 PM - end VMware, Start Notify Script; elapsed time: 00:00:00
8/26/2014 12:18:26 PM - begin VMware, Step By Condition
Status 0
8/26/2014 12:18:26 PM - end VMware, Step By Condition; elapsed time: 00:00:00
8/26/2014 12:18:26 PM - begin VMware, Stream Discovery
8/26/2014 12:18:27 PM - Info bpmount(pid=6344) started            
8/26/2014 12:18:27 PM - Info bpmount(pid=6344) exiting with status: 0         
Status 0
8/26/2014 12:18:27 PM - end VMware, Stream Discovery; elapsed time: 00:00:01
8/26/2014 12:18:27 PM - begin VMware, Read File List
Status 0
8/26/2014 12:18:27 PM - end VMware, Read File List; elapsed time: 00:00:00
8/26/2014 12:18:27 PM - begin VMware, Create Snapshot
8/26/2014 12:18:27 PM - started process bpbrm (15384)
8/26/2014 12:18:28 PM - Info bpbrm(pid=15384) client is the host to backup data from     
8/26/2014 12:18:28 PM - Info bpbrm(pid=15384) reading file list from client        
8/26/2014 12:18:28 PM - Info bpbrm(pid=15384) start bpfis on client         
8/26/2014 12:18:28 PM - Info bpbrm(pid=15384) Starting create snapshot processing         
8/26/2014 12:18:28 PM - Info bpfis(pid=14148) Backup started           
8/26/2014 12:18:29 PM - snapshot backup of client client using method VMware_v2
8/26/2014 12:23:19 PM - snapshot backup of client client using method VMware_v2
8/26/2014 12:23:21 PM - Error bpbrm(pid=15384) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
8/26/2014 12:23:21 PM - Info bpfis(pid=0) done. status: 13: file read failed       
8/26/2014 12:23:21 PM - end writing
Status 13
8/26/2014 12:23:21 PM - end VMware, Create Snapshot; elapsed time: 00:04:54
8/26/2014 12:23:21 PM - begin VMware, Stop On Error
Status 0
8/26/2014 12:23:21 PM - end VMware, Stop On Error; elapsed time: 00:00:00
Status 13
8/26/2014 12:23:21 PM - end Parent Job; elapsed time: 00:04:55
file read failed(13)
8/26/2014 12:33:24 PM - Info bpbrm(pid=18216) client is the host to backup data from     
8/26/2014 12:33:24 PM - Info bpbrm(pid=18216) reading file list from client        
8/26/2014 12:33:24 PM - Info bpbrm(pid=18216) start bpfis on client         
8/26/2014 12:33:24 PM - Info bpbrm(pid=18216) Starting create snapshot processing         
8/26/2014 12:33:24 PM - Info bpfis(pid=14948) Backup started           
8/26/2014 12:33:24 PM - snapshot backup of client client using method VMware_v2
8/26/2014 12:33:24 PM - snapshot backup of client client using method VMware_v2

 

Attached is the bpfis log.

These backups were working fine last week.

4 REPLIES 4

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Check / post the bpbrm and bpcd logs from media server

NBU35
Level 6

Is it first time backup of this client?

if yes, then first try full then after that try incremental backup.

Michael_G_Ander
Level 6
Certified

Could be a problem with the VM snapshot, 5 minutes is pretty long time for a snapshot

I would try to make a snapshot from the VI Client with quiesce file system to check the VM snapshot

The bpfis log on the backup host, might also have an indication of what problem is and the same with VI Client events

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

luisvidal
Level 5

Hi guys, sorry I have not get back to you, but I was away. I disabled quescing and it is working for now. I also investigating space in the datastores.