VMWare Policy SQL Database Netbackup 7.5 Restore Issue

[Mark_Kumpel]

Hi Everyone,

I just upgraded to Netbackup 7.5 for the new VMWare features. I was able to successfully perform a VMWare application backup of a SQL 2008 R2 on a Windows 2008 R2 server. However, I opened the Netbackup 7.5 SQL Client on this client to perform a restore and the restore fails. Below is the only error that I see so far in the dbclient log. Any ideas?

<16> VxBSABeginVMFileListRestore: Failure getting base image time

VM environment is ESX 4.0.0

Thank you,
Mark

[Marianne]

Can you see in dbclient log if successful comms with master server has been established?

Can you see client connection/restore request in bprd log on master?

[Mark_Kumpel · Accepted solution]

Hi Marianne,

I found the issue. During the restore process, I was using the shortname of the client for SQL host instead of the FQDN of the client. After entering the FQDN during the restore, everything worked perfectly.

Thanks,
Mark