cancel
Showing results for 
Search instead for 
Did you mean: 

VMWare backup error: the backup failed to back up the requested files(6)

Anderson_Santos
Level 5

Follow the following logs backup host attached: detailed status, bpbkar, bpfis.

Can someone help me?

 
 
 
 
 
 
 
Regards
1 ACCEPTED SOLUTION

Accepted Solutions

RamNagalla
Moderator
Moderator
Partner    VIP    Certified
  16:49:00.0912 : g_vixInterfaceLogger:bvix.cpp:1829 <INFO> : diskLibPlugin: 2014-01-13T14:49:00.912-02:00 [04736 error 'Default'] Cannot use advanced transport modes for vw-vcenter-01.central.iamspe.com.br:443/moref=vm-26190/snapshot-28300: Cannot create directory C:\Windows\TEMP\vmware-SYSTEM\422df1b7-b118-8c38-c8b9-1c1381d58d37-vm-26190.

one of possible reasons

Cause


File lock or corruption in temp path

Solution

Removed all files and directories in temp path

C:\DOCUME~1\OWENT~1.ADM\LOCALS~1\Temp\vmware-useraccount\

http://www.symantec.com/business/support/index?page=content&id=TECH170743

View solution in original post

16 REPLIES 16

Mark_Solutions
Level 6
Partner Accredited Certified

Lots to read there but at the end of the last log it says this:

[The host is not licensed for this feature]
 

And the first and second logs says this: ERR - Error opening the snapshot disks using given transport mode: Status 23

Plus invalid option: -block_incr
 

So there is something in how you have the job setup that is incorrect - tell us all of the options you have setup in your policy so that we can pin down where the error is  - it could just be bad credentials to you vCenter server causing all of this

Anderson_Santos
Level 5

follows the policy settings in Appendix bppllist printscreen and the police

 

 

 

 

 

 

 

Regards

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

looks like you are using the SAN transport...

some more details please

1)what is the netbackup version and OS  in backup host?

2) what is the Vcenter version and VM hardware version?

3) does this all Storage LUNs that are mapped to ESXi hosts are mapped to Backup host too?

4) what is the Storage you are using?

Mark_Solutions
Level 6
Partner Accredited Certified

Based on two of the logs saying it cannot be backed up using the selected method - which on the policy is SAN - then either the media server (VMware Backup Host) cannot see the datastore that client is located on - or that client is on local storage - or it is a template - or similar issue that prevents it being backed up via the SAN

Try it using NBD first as a check that the vCenter rights are actually good enough to perform the backup - if that works you then need to identify why it cannot backup via the SAN

Anderson_Santos
Level 5

environment:

1. Backup host OS Windows 2008 R2 Enterprise

2. Vcenter version 5.0 hadware version ESX 5.0

3. Yes

4. HP 3PAR

Mark_Solutions
Level 6
Partner Accredited Certified

Have you tried a nbd backup for this client yet?

Anderson_Santos
Level 5

yes the backup gave the same error

Anderson_Santos
Level 5

environment:

1. Backup host OS Windows 2008 R2 Enterprise

2. Vcenter version 5.0 hadware version ESX 5.0

3. Yes

4. HP 3PAR

Anderson_Santos
Level 5

The strange thing is that I can make up other vms these same conditions successfully

Will_Restore
Level 6
Error opening the snapshot disks using given transport mode: Status 23

 

see the Solution in this older thread:

https://www-secure.symantec.com/connect/forums/error-opening-snapshot-disks-using-given-transport-mode-status-23

 

Mark_Solutions
Level 6
Partner Accredited Certified

If you get the same error when you try the backup over the LAN there it sounds like you have an issue with your rights in vCenter - do all other clients work?

If all other clients work then it may be specific to that client - so try unchecking BLIB, file level restore, quiesce etc. to see which one solves the issue - it may be caused by Ubuntu not supporting one of the features you have selected in the policy

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

could you attach the VXMS logs to this post 

for both SAN backup and NBD backup.

see the below  note for VXMS log enable

Delete the contents of:
C:\Program Files\Common Files\VERITAS\VxMS\Logs

To enable VxMS log, run regedit and set the value of following registry value to 7580 hexadecimal 
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VxMS\Logging

Also create the following for Backup jobs that fails to mapped the disk:
DWORD registry value "VIXLog" under the registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VxMS\" and set the value of VIXLog to 1

Assuming C: to be the root drive, the VxMS logs will be collected at: C:\Program Files\Common Files\VERITAS\VxMS\Logs

Change the logging level back to 0 after testing is completed

Anderson_Santos
Level 5

I performed the tests follows the attached logs

RamNagalla
Moderator
Moderator
Partner    VIP    Certified
  16:49:00.0912 : g_vixInterfaceLogger:bvix.cpp:1829 <INFO> : diskLibPlugin: 2014-01-13T14:49:00.912-02:00 [04736 error 'Default'] Cannot use advanced transport modes for vw-vcenter-01.central.iamspe.com.br:443/moref=vm-26190/snapshot-28300: Cannot create directory C:\Windows\TEMP\vmware-SYSTEM\422df1b7-b118-8c38-c8b9-1c1381d58d37-vm-26190.

one of possible reasons

Cause


File lock or corruption in temp path

Solution

Removed all files and directories in temp path

C:\DOCUME~1\OWENT~1.ADM\LOCALS~1\Temp\vmware-useraccount\

http://www.symantec.com/business/support/index?page=content&id=TECH170743

Anderson_Santos
Level 5
According to the above trobleshooting vmware backup sucessuful
 
 
 
 
 
 
 
 
 
 
 
Regards
 
Anderson Santos

Will_Restore
Level 6

yes  good catch Nagalla