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VMware Instant Recovery failure

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Hello All,

I am also facing the same issue, I have tried with below command and is not helping me:

c:\Program Files\Veritas\NetBackup\bin>nbrestorevm -vmw -ir_activate -C labvmclient -vmproxy labrecoveryhost -disk_media_server labrecoveryhost -vmserver vcentervc0
1 -temp_location 10.1.1.11:/data/col1/ir-test

labvmclient - VM client

labrecoveryhost - Windows 2012 R2 media server as well as recovery host with NFS service configured.

Destination where backup has been taken is on Basic Disk - Data Domain.

-temp_location - this is temporary location where we are trying to mount the backup image.

ESX in this vcenter is enabled with VMKernel NIC for NFS.

Telnet ports between ESX and Recovery host/Media Server has been checked for 111 and 7934

Error Message:

12/06/2016 06:37:42 - Info bprd (pid=13138) Waiting for Instant Recovery job to end
12/06/2016 06:37:42 - Info bprd (pid=13138) Starting to export a backup image on the media server labrecoveryhost
12/06/2016 06:37:42 - Error bprd (pid=13138) Failed to export a backup image on the media server labrecoveryhost
socket open failed  (21)

Please help with this issue and what logs can be checked at what server roles.

Does anybody has got the process flow for instant reocvery

1 Solution

Accepted Solutions
Accepted Solution!

Re: VMware Instant Recovery failure

See if these TNs help:

About configuring Services for Network File System (NFS) on Windows 2012 and Windows 2012 R2 
http://www.veritas.com/docs/000112361

Enabling Services for Network File System (NFS) on a Windows 2012 or Windows 2012 R2 media server 
http://www.veritas.com/docs/000112075

View solution in original post

10 Replies

Re: VMware Instant Recovery failure

Here's a plan how to test IR https://www.veritas.com/support/en_US/article.000075362  You can check whole procedure step by step to understand what exaclty doesn't work (I think in your case step 3 couldn't finish

3. Perform the below command to mount the image onto the ESX host:
<install_path>\Veritas\netbackup\bin\nbfs.exe vmmount -cred <cred1> -server <media_server> -port 7394 -vmserver <virtual_center> -esxhost <esx_host> <new_name_of_NFS_data_store>

)

Re: VMware Instant Recovery failure

Thankyou Mike for the wonderful diagnostic link. My issue is with portmapper, now can you/anybody here help me please with the resolution:

 

c:\Program Files\Veritas\NetBackup\bin>nbfsd -k -v 5 -p -j 24 -B labvmclient_14
80937695 -U IR_ESX -c labmediacumproxy -O x/labesx01_labmediacumproxy
cannot contact portmapper - exiting

c:\Program Files\Veritas\NetBackup\bin>

Re: VMware Instant Recovery failure

Tried with restarting NFS service as well, no luck:

 

net stop nfsclnt

net stop nfsrdr

net start nfsrdr

net start nfsclnt

 

Re: VMware Instant Recovery failure

Someone,

Please suggest how to fix this portmapper issue here on media server with Win 2012 R2.

Accepted Solution!

Re: VMware Instant Recovery failure

See if these TNs help:

About configuring Services for Network File System (NFS) on Windows 2012 and Windows 2012 R2 
http://www.veritas.com/docs/000112361

Enabling Services for Network File System (NFS) on a Windows 2012 or Windows 2012 R2 media server 
http://www.veritas.com/docs/000112075

View solution in original post

Re: VMware Instant Recovery failure

Thankyou very much Marianne for providing the NFS configuration.

Yes indeed it was helpful, I am testing it further now !!!

The mistake I made is, enabled the NFS client instead of NFS Server. Corrected by disabling the NFS client and installing NFS Server.

Smiley Tongue

Re: VMware Instant Recovery failure

@Mike_Gavrilov

@Marianne

Step1 and Step2 successful

Step 3 : I am running this from Win 2012 R2 media server which is a proxy host as well.

c:\Program Files\Veritas\NetBackup\bin>nbfs.exe vmmount -cred 187E48B007F22DDF3F76802321D5C8C4492A52F5A9FBB4E0B420ADFE6EFFBA0A61D63EEDAB -server labmediacumproxy -port 7394 -vmserver labvcenter01 -esxhost labesx01 NBU_IR_labmediacumproxy _labesx01
EXIT_STATUS=11

The below output is from media server **bleep** proxy host, PID=3584 is for nbfsd

c:\Program Files\Veritas\NetBackup\bin>netstat -ano |findstr  7394
  TCP    0.0.0.0:7394           0.0.0.0:0              LISTENING       3584
  UDP    0.0.0.0:7394           *:*                                    3584

 

Re: VMware Instant Recovery failure

Hello All,

I am still testing, my vcenter has gone down so getting it fixed first but will keep everyone posted with updates.

Re: VMware Instant Recovery failure

Thankyou very much @Marianne

It was a great help and I could finish my configuration and testing.

Re: VMware Instant Recovery failure

I also had an instant recovery vm problem with error 5 (before 130). The solution was to add in the ESXi the media server entry in the host file and restart the nfsclient service in the master server and media server. now a restore does not last more than 1 minute Smiley Very Happy