VMware backup failed with error 4207

[Sharad_Singh7]

Hello Team,

Backup of some vmware clients is getting failed with error 4207.

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - VMware_freeze: VIXAPI freeze (VMware snapshot) failed with -1: Unrecognized error

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - VMware error received: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - 

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - 

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - snapshot processing failed, status 156

05/25/2016 19:39:53 - Critical bpbrm (pid=9848) from client TEST67DC.na.aarp.int: FTL - snapshot creation failed, status 156

05/25/2016 19:39:53 - Warning bpbrm (pid=9848) from client TEST67DC.na.aarp.int: WRN - ALL_LOCAL_DRIVES is not frozen

05/25/2016 19:39:53 - Info bpfis (pid=5000) done. status: 156

05/25/2016 19:39:53 - end Application Snapshot: Create Snapshot; elapsed time 0:09:18

05/25/2016 19:39:53 - Info bpfis (pid=5000) done. status: 156: snapshot error encountered

05/25/2016 19:39:53 - end writing

Operation Status: 156

05/25/2016 19:39:53 - end Parent Job; elapsed time 0:09:18

05/25/2016 19:39:53 - begin Application Snapshot: Stop On Error

Operation Status: 0

05/25/2016 19:39:53 - end Application Snapshot: Stop On Error; elapsed time 0:00:00

05/25/2016 19:39:53 - begin Application Snapshot: Cleanup Resources

05/25/2016 19:39:53 - end Application Snapshot: Cleanup Resources; elapsed time 0:00:00

05/25/2016 19:39:53 - begin Application Snapshot: Delete Snapshot

05/25/2016 19:39:54 - started process bpbrm (pid=8888)

05/25/2016 19:39:55 - Info bpbrm (pid=8888) Starting delete snapshot processing

05/25/2016 19:39:57 - Info bpfis (pid=3068) Backup started

05/25/2016 19:39:57 - Critical bpbrm (pid=8888) from client TEST67DC.na.aarp.int: cannot open F:\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.TEST67DC.na.aarp.int_1464222635.1.0

05/25/2016 19:39:57 - Info bpfis (pid=3068) done. status: 4207

05/25/2016 19:39:57 - end Application Snapshot: Delete Snapshot; elapsed time 0:00:04

05/25/2016 19:39:57 - Info bpfis (pid=3068) done. status: 4207: Could not fetch snapshot metadata or state files

05/25/2016 19:39:57 - end writing

Operation Status: 4207

Operation Status: 156

[Marianne]

Please have a look at this post:

snapshot error encountered (156) 

You will understand that only giving Job Details without any other info does not help...

[Sharad_Singh7]

Hello Marianne,

Master server is Linux------ 7.6.1.2

 Backup Host -7.6.1.2

OS--Windows 2008 and we are using backup host also as media server.

I am attaching bpfis logs from backup host , please have a look into this.

[Marianne]

Before we look at logs - please provide additional info:

Which OS and filesystem type(s) on the failing VMs?

Can you take a snapshot of the failing VMs from VMware?

Is vmtools installed?

Any RDM disks?

Have you worked through the list of possible reasons listed here? http://www.veritas.com/docs/000068085 

PS:

Please copy logs to .txt files rather than Word docs. It is not always possible to download Office docs.

[Sharad_Singh7]

Hello Marianne,

All the vmware servers are Windows.VMware tools are installed on server and are up to date. We don't take backups of RDM disks.

[Marianne]

I had more questions in my previous post and there are more possible reasons for status 156 in the TN.

Please go through everything before we try to troubleshoot from NBU point of view?

Thanks!

[Sharad_Singh7]

Yes Marianne we can take snapshot from vcenter. I will confirm filesystem from OS team and let you know.

[Sharad_Singh7]

Hello Marianne,

File system is NTFS