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VMware policy restore error(2820)

I'm getting this error while restoring a VM in NB7.5.0.6.

 

31/07/2013 10:28:34 AM - begin Restore
31/07/2013 10:28:36 AM - restoring image MSH-SV-LGB-PLMS_1374537624
31/07/2013 10:28:36 AM - requesting resource @aaada
31/07/2013 10:28:36 AM - granted resource MediaID=@aaada;DiskVolume=PureDiskVolume;DiskPool=NBMEDS3;Path=PureDiskVolume;StorageServer=nbmeds3....
31/07/2013 10:28:37 AM - Info bprd(pid=7076) Restoring from copy 1 of image created 07/22/13 20:00:24   
31/07/2013 10:28:41 AM - Info bpdm(pid=4200) started           
31/07/2013 10:28:41 AM - started process bpdm (4200)
31/07/2013 10:28:41 AM - Info bpdm(pid=4200) reading backup image         
31/07/2013 10:28:42 AM - Info bpdm(pid=4200) requesting nbjm for media        
31/07/2013 10:28:42 AM - Info bpdm(pid=4200) using 30 data buffers        
31/07/2013 10:28:42 AM - Info bpdm(pid=4200) spawning a child process        
31/07/2013 10:28:42 AM - Info bpbrm(pid=4200) child pid: 4216         
31/07/2013 10:28:42 AM - Info bpdm(pid=4216) started           
31/07/2013 10:28:42 AM - started process bpdm (4216)
31/07/2013 10:28:49 AM - begin reading
31/07/2013 10:28:52 AM - end reading; read time: 00:00:03
31/07/2013 10:28:53 AM - Info bpdm(pid=4200) completed reading backup image        
31/07/2013 10:28:53 AM - Info bpdm(pid=4200) EXITING with status 0        
31/07/2013 10:28:53 AM - Info nbmeds3.minustah.dpko.un.org(pid=4200) StorageServer=PureDisk:nbmeds3.minustah.dpko.un.org; Report=PDDO Stats for (nbmeds3.minustah.dpko.un.org): read: 20965 KB, CR received: 31540 KB, CR received over FC: 0 KB, dedup: 0.0%
31/07/2013 10:29:12 AM - requesting resource @aaada
31/07/2013 10:29:12 AM - granted resource MediaID=@aaada;DiskVolume=PureDiskVolume;DiskPool=NBMEDS3;Path=PureDiskVolume;StorageServer=nbmeds3....
31/07/2013 10:29:16 AM - Info bpbrm(pid=4520) nbmeds4.minustah.dpko.un.org is the host to restore to     
31/07/2013 10:29:16 AM - Info bpbrm(pid=4520) reading file list from client       
31/07/2013 10:29:22 AM - connecting
31/07/2013 10:29:22 AM - Info bpbrm(pid=4520) starting bptm          
31/07/2013 10:29:26 AM - Info tar32(pid=5512) Restore started          
31/07/2013 10:29:26 AM - connected; connect time: 00:00:04
31/07/2013 10:29:27 AM - Info bptm(pid=4500) start           
31/07/2013 10:29:27 AM - started process bptm (4500)
31/07/2013 10:29:27 AM - Info bpdm(pid=4500) reading backup image         
31/07/2013 10:29:30 AM - Info bptm(pid=4500) using 30 data buffers        
31/07/2013 10:29:30 AM - Info bptm(pid=4500) spawning a child process        
31/07/2013 10:29:30 AM - Info bptm(pid=4500) child pid: 5076         
31/07/2013 10:29:30 AM - Info bptm(pid=5076) start           
31/07/2013 10:29:30 AM - started process bptm (5076)
31/07/2013 10:29:34 AM - begin reading
31/07/2013 10:33:09 AM - Info bptm(pid=4500) EXITING with status 24 <----------       
31/07/2013 10:33:09 AM - Info nbmeds3.minustah.dpko.un.org(pid=4500) StorageServer=PureDisk:nbmeds3.minustah.dpko.un.org; Report=PDDO Stats for (nbmeds3.minustah.dpko.un.org): read: 1826277 KB, CR received: 1837455 KB, CR received over FC: 0 KB, dedup: 0.0%
31/07/2013 10:33:10 AM - Info tar32(pid=5512) done. status: 24: socket write failed      
31/07/2013 10:33:10 AM - Error bpbrm(pid=4520) client restore EXIT STATUS 24: socket write failed    
31/07/2013 10:34:22 AM - restored image MSH-SV-LGB-PLMS_1374537624 - (the restore failed to recover the requested files(5)); restore time 00:05:46
31/07/2013 10:34:22 AM - end Restore; elapsed time: 00:05:48
VMware policy restore error(2820)
 
Please advice....
7 Replies

How are you backing up, SAN /

How are you backing up, SAN / LAN? How are you restoring SAN / LAN?

Please check your vCenter account permissions.

31/07/2013 10:33:09 AM - Info

31/07/2013 10:33:09 AM - Info bptm(pid=4500) EXITING with status 24 <----------       
31/07/2013 10:33:09 AM - Info nbmeds3.minustah.dpko.un.org(pid=4500) StorageServer=PureDisk:nbmeds3.minustah.dpko.un.org; Report=PDDO Stats for (nbmeds3.minustah.dpko.un.org): read: 1826277 KB, CR received: 1837455 KB, CR received over FC: 0 KB, dedup: 0.0%
31/07/2013 10:33:10 AM - Info tar32(pid=5512) done. status: 24: socket write failed      
31/07/2013 10:33:10 AM - Error bpbrm(pid=4520) client restore EXIT STATUS 24: socket write failed   

 

ii is that your backup host and media server are same?

what is the version of backup host/media server?

are you using the SAN or NBD recovery?

post the logs of bpvmutil form the backup host..?

 

 

Hi , Backup is running

Hi ,

Backup is running through hotadd and restore also with hotadd.

Master and media servers are seprate , Master server is a phsical server and Media server is a virtual server.

VCenter permissions are correct....

Master and media server are

Master and media server are seprate ... both are running NBU 7.7.0.6 with Win 2K8 64bit

Using hotadd for recovery...

 

 

Sorry for last update its NBU

Sorry for last update its NBU 7.5.0.6 with win2k8 64bit

Neeraj, please enable the

Neeraj, please enable the <install_path>\Veritas\NetBackup\logs\bpvmutil log.
Open the Backup, Archive, and Restore (BAR) GUI on the VMware Backup Host.
Select File > NetBackup Client Properties > Troubleshooting.
Set GENERAL=2, VERBOSE=5
Click OK and close the BAR GUI.

Re-create the error and put the bpvmutil log up here as an attachment.

Hi Neeraj, have you already

Hi Neeraj, have you already checked following?

NetBackup status codes related to VMware