VMware snapshot backup errors: vmwareLogger: getObjectProperty: Could not get property summary for,

[Dollypee]

Hello,

My snapshot backup running successfully but displaying follwing errors in activity monitor. Account use to authenticate to Vcenter server was granted full admin rights, but errors still persisted. Please any advise:

10/6/2016 12:21:47 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:47 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:47 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:47 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:50 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:50 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:50 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:50 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:53 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:54 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:55 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:56 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:57 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:57 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:57 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:57 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:21:58 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

10/6/2016 12:22:07 PM - Info bpbrm(pid=218968) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = Null failed, SYM_VMC_ERROR: SOAP_ERROR

10/6/2016 12:22:07 PM - Info bpbrm(pid=218968) INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]

10/6/2016 12:22:07 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: Could not get property summary for, mor=<Null><VirtualMachine>

10/6/2016 12:22:07 PM - Info bpbrm(pid=218968) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR: FAILED_TO_GET_OBJECT_PROPERTY

[P_Kesavan]

Hi ,

1. Did you validated your credentials from Netbackup end ?

2. Snapshot job itself is failing ? if yes what is the error you see from the vsphere end ?

3. Here is the link for VADP backup account permissions , please have it verified once .

LINK : https://www.veritas.com/support/en_US/article.TECH130493 

[Dollypee]

@P_Kesavan  

1. Yes - crdentials was successfully validated.

2. Snapshot are not failing. So far, I did not see issue with backup/restore . However, the occurrence of this errors logs pose a little concern.

3. Your provided link below came up with this message " There is no article that matches your request"

To add to my ealier post, below are my current versions:

vsphere- 6.0.0 U2

Netbackup : 7.6.1.2 & 7.7

I also tested giving my authentication account full admin right, but those error keep coming when ever backup run.

thank you

[P_Kesavan]

Hi Damisi,

Thanks for the replay !!

1. Are you seeing this error in all the Vm jobs or any particular VM?

2. Please check if there is a config file called "virtualization.conf" under "usr/openv/netbackup" in backup off host.

if any there , it should be like below .

[BACKUP]
"disableFQDN"=dword:00000000

3. If there is no file , create one and update the above content into the file.

4 . Once done try running the backup and see if still the error displayed in job details.

5.. it would be helpful if you create bpvmutil and attach the logs. 

[Dollypee]

@P_Kesavan  Yes, this is happening for all vm backups.

Do you mean to say create the keyword above in veritas/Netbackup/config/BACKUP in registry file?

[P_Kesavan · Accepted solution]

If there is no file then yes , we need to create one.

For windows backup host :

1 On the Windows desktop of the backup host, click Start > Run and enter
regedit.
2 To be on the safe side, make a backup of the current registry (File > Export).
Troubleshooting 226
The restore fails when you restore individual files to a virtual machine that has NetBackup client software
3 Go to HKEY_LOCAL_MACHINE > SOFTWARE > Veritas > NetBackup >
CurrentVersion > Config and create a key that is named BACKUP.
4 Right-click in the right pane and click New > DWORD Value. Enter disableFQDN
as the name.

For Linux backup Host :

1 On the Linux backup host, create (or open) the following file:
/usr/openv/netbackup/virtualization.conf
2 Add the following to the file:
[BACKUP]
"disableFQDN"=dword:00000000

Note: If the file already contains a [BACKUP] line, do not add another [BACKUP]
line. Any other lines that already exist under [BACKUP] should remain as they

[Dollypee]

@P_Kesavan Thank you. I'll test out the changes  & update you shortly

[P_Kesavan]

Hi Damisi,

Is that issue resloved or still persist , eager to know :) 

[Dollypee]

Thank you. That resolve the issue.