VMware virtual machine backup aborts with status 11

[JinW]

Hi.

VMware virtual machine backup fails with status 11.

I have the following log　↓

--------------------------

Critical bpbrm (pid=26523) from client ********: FTL - cleanup() failed, status 11
Error bptm (pid=26540) media manager terminated by parent process
Critical bpbrm (pid=26523) unexpected termination of client ********

--------------------------

I checked this knowledge(https://www.veritas.com/support/en_US/article.100013415), but it didn't apply.

Can you think of anything else?

best regards...

[Hamza_H]

Hi,
In genral, error 11 is something went wrong on vm’s OS.
Please run a chkdsk if its windows, otherwise do check message log if its a linux.
For better vision, you need to enable bpbkar and vxms logs on the backup host.

[quebek]

Hey

Please enable vxms logging and try to dig some info from these logs...

use this one to enable logging https://www.veritas.com/support/en_US/article.100022695

[JinW]

Hi.

Thank you for answering

I was able to avoid it by changing the transfer method from "san" to "nbd".

The disk of the client server may be damaged, so I will try chkdsk

Thank you.

[JinW]

Hi.

Thank you for answering

Since the master server is RHEL,I will set it up referring to the following

↓

https://www.veritas.com/support/en_US/article.100038096

Thank you.