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Veritas Alta view login issues

gokul07
Level 3

Hi,

We have recently installed the Veritas Alta view and at the beginning of the account creation process it had asked MFA in Authenticator to provide the one-time code each time we need to login, I have gone through the same.

I have changed my mobile and I have lost all my accounts in my authenticator, Now I am not able to logon to the Alta view to provide the one-time code

Could anyone tell please how to reset my MFA

4 REPLIES 4

davidmoline
Level 6
Employee

Best option is to log a support case and ask them to help you fix this.

David

Hi @gokul07 

Also have a look at this article - it may help you. 

It mentions a recovery code you needed to save when you first setup MFA. With this you should be able to recover your account - the steps are detailed in the article.

David

Hi David, Thanks for your reply 
I have lost my recovery code too, raise a case with veritas.

Do you have any other ideas?

Thanks