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Vm backup failed with status 811

Hi dear all,

I am started vm backups and my first try failed, when I run policy I have 1 parent and one child, child status failed with status 811, this is the details below, (I checked all of master to media PBX connection, reverse, telnet and bptestbpcd)

P.S: My vm backup host same as my media server and I trying to write data on media server local disk

Thanks

 

08/31/2016 16:27:07 - Info nbjm (pid=2946) starting backup job (jobid=583422) for client 172.20.22.92, policy vm-bkp-test, schedule Full
08/31/2016 16:27:07 - estimated 0 kbytes needed
08/31/2016 16:27:07 - Info nbjm (pid=2946) started backup (backupid=172.20.22.92_1472644627) job for client 172.20.22.92, policy vm-bkp-test, schedule Full on storage unit media2-local using backup host media-nbkp-srv2
08/31/2016 16:27:08 - started process bpbrm (pid=1956)
08/31/2016 16:27:08 - connecting
08/31/2016 16:27:08 - connected; connect time: 0:00:00
08/31/2016 16:28:36 - Info bpbrm (pid=1956) 172.20.22.92 is the host to backup data from
08/31/2016 16:28:36 - Info bpbrm (pid=1956) reading file list for client
08/31/2016 16:28:36 - Info bpbrm (pid=1956) starting bpbkar32 on client
08/31/2016 16:28:37 - Info bpbkar32 (pid=3288) Backup started
08/31/2016 16:28:37 - Info bptm (pid=652) start
08/31/2016 16:28:37 - Info bpbkar32 (pid=3288) archive bit processing:<enabled>
08/31/2016 16:33:42 - Error bpbrm (pid=1956) could not send server status message
08/31/2016 16:33:43 - Info bpbkar32 (pid=0) done
08/31/2016 16:33:44 - Info bpbkar32 (pid=0) done. status: 150: termination requested by administrator
failed to communicate with resource requester (811)

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Re: Vm backup failed with status 811

I have seen status 811's twice. In both cases hosts files were used for comms - NBU was configured with short names, but FQDN names were used in SOME hosts files. What we found is that for some reason NBU wanted to use FQDN for resource allocation where it was mentioned, but because of missing/incorrect FQDN in one of the hosts file, backups failed with status 811.  bptestbpcd  tests were successful.

Details of the two cases that I'm referring to can be seen in my post in this discussion:

https://vox.veritas.com/t5/NetBackup/Netbackup-6-5-5-Media-server-Problems/m-p/295285 

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4 Replies
Accepted Solution!

Re: Vm backup failed with status 811

I have seen status 811's twice. In both cases hosts files were used for comms - NBU was configured with short names, but FQDN names were used in SOME hosts files. What we found is that for some reason NBU wanted to use FQDN for resource allocation where it was mentioned, but because of missing/incorrect FQDN in one of the hosts file, backups failed with status 811.  bptestbpcd  tests were successful.

Details of the two cases that I'm referring to can be seen in my post in this discussion:

https://vox.veritas.com/t5/NetBackup/Netbackup-6-5-5-Media-server-Problems/m-p/295285 

View solution in original post

Re: Vm backup failed with status 811

Thanks Marianne, 

bpclntcmd -self returned FQDN (hostname.domainame)  in getfqdn ( I use shortname everywhere) but all other media server bpclntcmd -self returned getfqdn: Success!!

this is our first windows media server and joined a domain and no entry in local host file like fqdn! and master host file include only short name like other media. and I remove domain name at the end of fqdn in NBU installation process

 

Re: Vm backup failed with status 811

Hi, for test I disjoin media from domain and now I have new issue, backup failed with status 41, 

please see below 

08/31/2016 19:41:32 - estimated 0 kbytes needed
08/31/2016 19:41:32 - Info nbjm (pid=2946) started backup (backupid=172.20.22.92_1472656292) job for client 172.20.22.92, policy vm-bkp-test, schedule Full on storage unit media2-local using backup host media-nbkp-srv2
08/31/2016 19:41:32 - started process bpbrm (pid=4464)
08/31/2016 19:41:33 - connecting
08/31/2016 19:41:33 - connected; connect time: 0:00:00
08/31/2016 19:43:01 - Info bpbrm (pid=4464) 172.20.22.92 is the host to backup data from
08/31/2016 19:43:01 - Info bpbrm (pid=4464) reading file list for client
08/31/2016 19:43:01 - Info bpbrm (pid=4464) starting bpbkar32 on client
08/31/2016 19:46:33 - end writing
08/31/2016 19:48:01 - Info bpbkar32 (pid=0) done. status: 41: network connection timed out
network connection timed out (41)

 

172.20.22.92 is virtual machine IP address, netbackup wants to connect to this machine? I have to install netbackup on this?! which bpbkar32 failed to start?

 

Thanks

 

 

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Re: Vm backup failed with status 811

Hi,

I agree to Marianne's response ! Status 811 is abolutely caused by worng DNS / host entries. Make sure you have correct IP/hostname resolving and try running "bpclntcmd -clear_host_cache" repeadtely on Master and Media and check or just remove /usr/openv/var/host_cache directory and restart NetBackup services including PBX.