Vmware backup with appliaction protection fails with status 50

[Kenneth_Hansen]

Hi,

I've testing Vmware backup using application protection for exchange, ang keep getting error Status 50.

Setup:
Client SBS 2011 with Exchange 2010 running on Vmware ESXi4.1
Netbackup server 2008 R2, NBU 7.5.0.1 Master and Media server.

Policy setup:

Filtered out so the only VM selected is DC01, this is the SBS server.

Job details:

10.05.2012 14:03:09 - Info nbjm(pid=5028) starting backup job (jobid=1448) for client netbackup.primaryinc.local, policy VMWARE, schedule FULL
10.05.2012 14:03:09 - Info nbjm(pid=5028) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=1448, request id:{93696667-B254-4C15-A9F6-79E6567C6404})
10.05.2012 14:03:09 - requesting resource DeDup_Storage_Unit
10.05.2012 14:03:09 - requesting resource netbackup.primaryinc.local.NBU_CLIENT.MAXJOBS.netbackup.primaryinc.local
10.05.2012 14:03:09 - requesting resource netbackup.primaryinc.local.NBU_POLICY.MAXJOBS.VMWARE
10.05.2012 14:03:09 - granted resource netbackup.primaryinc.local.NBU_CLIENT.MAXJOBS.netbackup.primaryinc.local
10.05.2012 14:03:09 - granted resource netbackup.primaryinc.local.NBU_POLICY.MAXJOBS.VMWARE
10.05.2012 14:03:12 - estimated 0 Kbytes needed
10.05.2012 14:03:12 - begin Parent Job
10.05.2012 14:03:12 - begin Application Resolver, Start Notify Script
10.05.2012 14:03:13 - Info RUNCMD(pid=6428) started
10.05.2012 14:03:17 - Info RUNCMD(pid=6428) exiting with status: 0
Status 0
10.05.2012 14:03:17 - end Application Resolver, Start Notify Script; elapsed time: 00:00:05
10.05.2012 14:03:17 - begin Application Resolver, Step By Condition
Status 0
10.05.2012 14:03:17 - end Application Resolver, Step By Condition; elapsed time: 00:00:00
10.05.2012 14:03:17 - begin Application Resolver, Resolver Discovery
Status 0
10.05.2012 14:04:03 - end Application Resolver, Resolver Discovery; elapsed time: 00:00:46
10.05.2012 14:04:03 - begin Application Resolver, Policy Execution Manager Preprocessed
Status 50
10.05.2012 14:05:52 - end Application Resolver, Policy Execution Manager Preprocessed; elapsed time: 00:01:49
10.05.2012 14:05:52 - begin Application Resolver, Stop On Error
Status 0
10.05.2012 14:05:52 - end Application Resolver, Stop On Error; elapsed time: 00:00:00
10.05.2012 14:05:52 - begin Application Resolver, End Notify Script
10.05.2012 14:05:53 - Info RUNCMD(pid=8068) started
Status 150
10.05.2012 14:05:57 - end Application Resolver, End Notify Script; elapsed time: 00:00:05
10.05.2012 14:05:57 - begin Application Resolver, Stop On Error
Status 0
10.05.2012 14:05:57 - end Application Resolver, Stop On Error; elapsed time: 00:00:00
Status 50
10.05.2012 14:05:57 - end Parent Job; elapsed time: 00:02:45
client process aborted(50)

Event viewer shows:

Anyone seen this problem? Or is this a bug?

[Kenneth_Hansen]

Anyone seen this problem? Seem that NBU terminates unexpectedly.. Any tpis?

[Omar_Villa]

Error 50 is way too generic and basically means the job was kill from the client side, why you dont turn on this logs:

Virtual Machine logs:

<netbackup install>\logs\bpfis (for snapshot creation)

<netbackup install>\logs\bpcd (for snapshot creation)

<netbackup install>\logs\bpbkar (for backup host)

<netbackup install>\logs\nbproxy (for policy config)

<netbackup install>\logs\ncfnbcs (for Query Builder or Auto VM Selection OID 366)

Backup Host or Recover Host logs:

<netbackup install>\logs\bpVMutil (for policy config)

Get this logs created and run a backup than search under each file for the error tag (<16>) and see if there is something more useful that we can use.

Sorry cannot help that much but with more data we can make it.

Regards.

[V4]

i'd similar prob using query based selection. i simply switched  to manual VM selection (bit hectic if large group of VMs are hosted) and backup went f9

make sure VMware tools are installed within VM. This is must requirement

[MMoret]

Hi,

I am facing the same problem with NBU 7.5.0.3 and SQL.
VMware tools installed, Symantec VSS provider as well in the virtual SQL server.

Will enable logging and post them tomorrow.

Regards
Martijn

[A_Porter]

Anyone find a fix for this? I'm having the exact same problem! 

VMware tools installed, Symantec VSS provider as well in the virtual SQL server.

[MMoret]

Symantec is aware of this issue, you need to open a support case.

Regards
Martijn

[Anonymous]

Heads up on this hotfix for 7.5.0.3

NB_7.5.0.3_ET2838857_3.zip is an Emergency Engineering Binary (EEB) replacement for nbpem for NetBac...

[MMoret]

This fix does not solve the application integration failures.

Regards,
Martijn