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Volume resolution error for (System State:\System Files\System Files)- 156

Manigandan
Level 3
Certified

Hi,

We are facing system state backup in one of my clinet machine but the backup is working fine.

Master server : 7.1.0.1

Media and client :7.1

Windows server 2008 R2

 

Thanks in Advance,

Mani.

 

 

13 REPLIES 13

Manigandan
Level 3
Certified

Below are the logs from detail pane

 

9/6/2012 8:21:32 PM - Info nbjm(pid=5248) starting backup job (jobid=121263) for client ISMSVTBIDB, policy Systemstate, schedule INCR
9/6/2012 8:21:32 PM - Info nbjm(pid=5248) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=121263, request id:{49130A40-4CCE-4FB9-BDCA-790BC6967114})
9/6/2012 8:21:32 PM - requesting resource ismbkp1-hcart-robot-tld-0
9/6/2012 8:21:32 PM - requesting resource ismbkp1.NBU_CLIENT.MAXJOBS.ISMSVTBIDB
9/6/2012 8:21:32 PM - requesting resource ismbkp1.NBU_POLICY.MAXJOBS.Systemstate
9/6/2012 8:21:32 PM - granted resource ismbkp1.NBU_CLIENT.MAXJOBS.ISMSVTBIDB
9/6/2012 8:21:32 PM - granted resource ismbkp1.NBU_POLICY.MAXJOBS.Systemstate
9/6/2012 8:21:32 PM - granted resource OS3761
9/6/2012 8:21:32 PM - granted resource HP.ULTRIUM4-SCSI.001
9/6/2012 8:21:32 PM - granted resource ismbkp1-hcart-robot-tld-0
9/6/2012 8:21:32 PM - estimated 0 Kbytes needed
9/6/2012 8:21:32 PM - Info nbjm(pid=5248) started backup job for client ISMSVTBIDB, policy Systemstate, schedule INCR on storage unit ismbkp1-hcart-robot-tld-0
9/6/2012 8:21:32 PM - started process bpbrm (6428)
9/6/2012 8:21:33 PM - Info bpbrm(pid=6428) ISMSVTBIDB is the host to backup data from   
9/6/2012 8:21:37 PM - Info bpbrm(pid=6428) reading file list from client      
9/6/2012 8:21:37 PM - connecting
9/6/2012 8:21:40 PM - Info bpbrm(pid=6428) starting bpbkar32 on client       
9/6/2012 8:21:40 PM - connected; connect time: 00:00:03
9/6/2012 8:21:41 PM - Info bpbkar32(pid=8376) Backup started         
9/6/2012 8:21:41 PM - Info bptm(pid=764) start          
9/6/2012 8:21:41 PM - Info bptm(pid=764) using 65536 data buffer size      
9/6/2012 8:21:41 PM - Info bptm(pid=764) setting receive network buffer to 263168 bytes    
9/6/2012 8:21:41 PM - Info bptm(pid=764) using 30 data buffers       
9/6/2012 8:21:41 PM - Info bptm(pid=764) start backup         
9/6/2012 8:21:41 PM - Info bptm(pid=764) backup child process is pid 3720.2408     
9/6/2012 8:21:41 PM - Info bptm(pid=764) Waiting for mount of media id OS3761 (copy 1) on server ismbkp1.
9/6/2012 8:21:41 PM - Info bptm(pid=3720) start          
9/6/2012 8:21:41 PM - mounting OS3761
9/6/2012 8:22:18 PM - Error bpbrm(pid=6428) from client ISMSVTBIDB: ERR - Volume resolution error for (System State:\System Files\System Files)
9/6/2012 8:22:18 PM - Error bptm(pid=3720) socket operation failed - 10054 (at child.c.1293)    
9/6/2012 8:22:18 PM - Error bptm(pid=3720) unable to perform read from client socket, connection may have been broken
9/6/2012 8:22:18 PM - Error bpbrm(pid=6428) could not send server status message     
9/6/2012 8:22:21 PM - end writing
snapshot error encountered(156)
9/6/2012 8:22:26 PM - Info bpbkar32(pid=8376) done. status: 156: snapshot error encountered      

Mark_Solutions
Level 6
Partner Accredited Certified

There were some bugs in early versions around this - can't spot the tech note immediately but it was fixed

I would reccomend going to 7.1.0.4 all round as it should be resolved - will try and locate the tech note

Mark_Solutions
Level 6
Partner Accredited Certified

May be this one - fixed in 7.1.0.1 for the client:


http://www.symantec.com/docs/TECH156114

SCC causes 156 failure

Hope this helps - still advise 7.1.0.4 all round though

Manigandan
Level 3
Certified

still facing the same error after installing the HOT fix [ NB_7.1_ET2256525_2 is a NetBackup Hotfix for Windows Clients ]

Mark_Solutions
Level 6
Partner Accredited Certified

Check the VSS writers then (vssadmin list writers) on the client in case they have an issue

It is real of virtual - any apps on it (SQL / Exchange / AD)?

Manigandan
Level 3
Certified

VSS is stable.........

 

SQL was there

Mark_Solutions
Level 6
Partner Accredited Certified

physical or virtual?

Manigandan
Level 3
Certified

physical server

Manigandan
Level 3
Certified

After restarting the machine also facing same error..........

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

Is this client is member of cluster?

Have you set up this host by OS clean install, or used some third-party backup/deployment tool?

Turn onbpbkar debug logging, and see if this doc is applicable.

http://www.symantec.com/docs/TECH162645

Manigandan
Level 3
Certified

This is not a cluster

Mark_Solutions
Level 6
Partner Accredited Certified

Just as a test set the NetBackup Client Service account to be a full domain administrator ( assuming it is running as Local System - or has someone set it to use a SQL account that does not have full local admin rights so cannot access all of the system state?)

Hope this helps

bbahnmiller
Level 4

 This can be hard to track down unless you have the bpfis logs. I have run into this a lot with 7.1.0.3. One of the most common problems I have run into is that the registry has a bogus or invalid entry for a disk. And the start of the backup checks to make sure all disks listed in the registry are online and valid. See:

http://www.symantec.com/docs/TECH162645

  Bryan