WIN32 21: The device is not ready

[Chakshu]

I am using netbackup 6.0MP6

Can someone please help me to know the reason of the below error message and resolution.?

Error bpbrm(pid=5520) from client uklon830: ERR - failure reading file: D:\Program Files\Microsoft DPM\DPM\Volumes\ShadowCopy\UKLON842.UKLON842CLUSTER.eu.jllnet.com\Microsoft Exchange Writer\SG05\289ca3b6-e787-4cf5-87a9-d14c8656e350\Full\k-Vol\SG05db\SG05DB.edb (WIN32 21: The device is not ready. )
18/03/2009 12:45:09 - Warning bpbrm(pid=5520) from client uklon830: WRN - can't open directory: D:\Program Files\Microsoft DPM\DPM\Volumes\ShadowCopy\UKLON842.UKLON842CLUSTER.eu.jllnet.com\Microsoft Exchange Writer\SG05\289ca3b6-e787-4cf5-87a9-d14c8656e350\Full\L-Vol (WIN32 3: The system cannot find the path specified. )
18/03/2009 12:45:15 - end writing; write time: 04:03:16
the requested operation was partially successful(1)

Though RSM is disabled, we are getting this error.

[Taqadus_Rehman]

 Please let me know what kind of backup it is

Flat File, OS/System State etc..?

[Taqadus_Rehman]

IF the backup is a file system backup, review three general areas for more information on the Status Code 1:

• Activity Monitor | Job Details | Status window.
• NBU Problems report
• Bpbkar log on the client

IF Backups using the NetBackup Database Agent

• NBU Problems report
• User_ops/dbext
• Oracle: DBCLIENT log on client, RMAN script output log
• SAP: backint log on client, brrestore script output log
• DB2: bpdb2 log on client
• Informix: infxbsa log on client, BAR script output log, BAR_act log
• SQL: DBCLIENT log on the client.

please let me know if backup type is some else.

[Chakshu]

It is exchange 2007 backup through DPM server.

[Taqadus_Rehman]

 BUG REPORT: Microsoft Exchange Mailbox Single Instance Store backups may not back up all attachments and exit with Status 1.

http://support.veritas.com/docs/275177

Exact Error Message
The requested operation was partially successful
 

Details:

Bug: 
Mailbox backups fail to back up all attachments during an Exchange Mailbox backup with Single Instance Store (SIS) enabled.

Bug ID: ET299103

Symptoms: 
Exchange Mailbox backup with Single Instance Store enabled fails to back up all attachments and exit status 1 "The requested operation was partially successful" is obtained.

Look for the following log messages:

In the detailed status for the job in Activity Monitor, look for the message below:

WRN - unable to successfully enumerate folder: Microsoft Exchange Mailboxes:\_Attachments_\

Client Log Files:

The bpbkar log will display:

1:40:52 AM - Warning bpbrm(pid=2836) from client Exchange: WRN - unable to successfully enumerate folder: Microsoft Exchange Mailboxes:/_Attachments_/


Workaround:

Turn off Single Instance Store for mailbox backups

[Taqadus_Rehman]

 In-depth Troubleshooting Guide for Exit Status Code 1 in NetBackup Server (tm) / NetBackup Enterprise Server (tm) 6.0

http://support.veritas.com/docs/278554

[Taqadus_Rehman]

 STATUS CODE 1 or 13: NetBackup Exchange 2003 mailbox backups fail with a NetBackup Status Code 1 (the requested operation was partially successful) or 13 (file read failed) when the Inbox has 2000 or more subfolders.

http://support.veritas.com/docs/284639

Exact Error Message
status code 1: the requested operation was partially successful;
status code 13:
file read failed
 

Details:

Overview:  
Attempts to perform NetBackup Exchange 2003 mailbox backups fail with a NetBackup Status Code 1:  the requested operation was partially successful; or status code 13:  file read failed, when the Inbox has 2000 or more subfolders.

Troubleshooting:
Review the bpbkar log file on the Exchange server to determine on which mailbox the backup is failing.  The bpbkar log should indicate a failure message below:

MAPIFolder::RetrieveProps(): Failed to get property list

Additionally, a message below may be logged to the Application Event log:

Event ID: 9646
Type: Error
Source: MSExchangeIS
Description:
Closing Mapi session "/o=Organization/ou=Administrative Group/cn=Recipients/cn=user" because it exceeded the maximum of 500 objects of type "objFolder".

Additionally, review the following registry location for the "objtFolder" setting:
HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

If it doesn't exist, it is set to the default value of 500.  

Log files:  N/A

Resolution:
This failure corresponds to a failure of Exchange when hitting an upper limit of objtFolder default.  Increasing this value will resolve the backup issue, please consult the Q article below for more information:

 http://support.microsoft.com/kb/830829/en-us

[Taqadus_Rehman]

 STATUS CODE 1: Microsoft Exchange backup of the Information Store and the Public Folders finish with a NetBackup Status Code 1 (the requested operation was partially successful) and do not truncate transaction logs.

http://support.veritas.com/docs/288296

[Taqadus_Rehman]

 STATUS CODE 1: Exchange 2000 and 2003 backups fail with a NetBackup Status Code 1 (the requested operation was partially successful).

http://support.veritas.com/docs/288790

[Will_Restore]

Are you trying to backup volumes that no longer exist? 


D:\Program Files\Microsoft DPM\DPM\Volumes\...

technet.microsoft.com/en-us/library/bb795642.aspx