We are coming across and error during the install process of the 7.6.0.2 windows client install on a windows server 2008 r2 64 bit

[cdirado]

We are coming across and error during the install process of the 7.6.0.2 windows client install on a windows server 2008 r2 64 bit.

Installing localy, right clicking on setup.exe and running as admin

Here is the install log.. I removed the host name

07-08-2014,13:57:01 :  Starting Setup

07-08-2014,13:57:01 :  Performing installation on host: 

07-08-2014,13:57:01 :  Checking for 32-bit processor on a 64-bit system.

07-08-2014,13:57:01 :  User Account Control (UAC) is enabled on this host. Some administrators may not have full installation privileges in UAC-enabled environments. Are you sure you want to proceed?

07-08-2014,13:57:03 :  User elected to continue install even though UAC is enabled.

07-08-2014,13:58:08 :  === Logging started: 7/8/2014  13:58:08 ===

07-08-2014,13:58:08 :  Action 13:58:08: CostInitialize. Computing space requirements

07-08-2014,13:58:08 :  Action start 13:58:08: CostInitialize.

07-08-2014,13:58:08 :  Action ended 13:58:08: CostInitialize. Return value 1.

07-08-2014,13:58:08 :  Action 13:58:08: FileCost. Computing space requirements

07-08-2014,13:58:08 :  Action start 13:58:08: FileCost.

07-08-2014,13:58:08 :  Action ended 13:58:08: FileCost. Return value 1.

07-08-2014,13:58:08 :  Action 13:58:08: ResolveSource. Resolving source

07-08-2014,13:58:08 :  Action start 13:58:08: ResolveSource.

07-08-2014,13:58:08 :  Action ended 13:58:08: ResolveSource. Return value 1.

07-08-2014,13:58:08 :  Action 13:58:08: CostFinalize. Computing space requirements

07-08-2014,13:58:08 :  Action start 13:58:08: CostFinalize.

07-08-2014,13:58:09 :  Action ended 13:58:09: CostFinalize. Return value 1.

07-08-2014,13:58:09 :  Action 13:58:09: INSTALL.

07-08-2014,13:58:09 :  Action start 13:58:09: INSTALL.

07-08-2014,13:58:09 :  Action ended 13:58:09: INSTALL. Return value 3.

07-08-2014,13:58:09 :  A fatal error occurred during installation on server 

[Marianne]

Is NBU 7.6.0.1 running fine on this client?

[cdirado]

This is a brand new client, 7.6.01 isn't installed on it... Trying to go directly to 7.6.02

[Marianne · Accepted solution]

NBU 7.6.0.2 is a patch.

You need to install the 7.6.0.1 base release first.

Have a look at this 'Featured post' at the top of the NetBackup forum page:

NetBackup 7.6.0.2 (NetBackup 7.6 Maintenance Release 2) is now available!

Some extracts:

NetBackup 7.6.0.2 is our first maintenance release for the NetBackup 7.6 line ("7.6.0.1" was our "7.6 GA" release). 

This is a MAINTENANCE Release for NetBackup (as opposed to a Release Update) - it can ONLY be applied on top of NetBackup 7.6 GA. 

Extract from NetBackup 7.6.0.2 Download Links 
 http://symantec.com/docs/TECH214999 

Environment

7.6.0.2 REQUIRES 7.6[.0.1] to be installed before applying.  Please refer to the following article for obtaining 7.6[.0.1]:

www.symantec.com/docs/TECH205704