Webservice error ( Netbackup Upgrade from 7.1 to 8.0 )

[turguns]

Hello All,

OS : Redhat 2.6

Netbackup 8

I have completed to upgrade from Netbackup 7.1 to Netbackup 8.0.

But  when I'm trying to enter to GUI (jnbSA) , getting the following error "the host does not have netbackup host id-based security certificate installed ...."

After that I'm trying to generate certificate :

nbcertcmd -getCertificate
Request to get the certificate deployment level failed.
EXIT STATUS 26: client/server handshaking failed

Again error with 26 code.

I'm testing  the wmc connection.

 bptestnetconn -wnbwmc/netbackup -T 5 -e 2 -H nbumedia

Getting the following error

 nbwmc/netbackup web service test for host: nbumedia :  50012 ms  [FAIL]

Now I've checked  from webservice logs

cd /usr/openv/wmc/webserver/logs/
# tail -2000  catalina.2017-09-04.log

.........

04-Sep-2017 16:18:35.090 INFO [localhost-startStop-1] org.apache.catalina.core.ApplicationContext.log No Spring WebApplicationInitializer types detected on classpath
04-Sep-2017 16:18:36.873 SEVERE [Catalina_NetBackup_Web_Services-startStop-1] org.apache.catalina.core.ContainerBase.startInternal A child container failed during start
 java.util.concurrent.ExecutionException: java.lang.OutOfMemoryError

......

I have tried to reinstall the Netbackup 8 , Then many times restarted wmc.

/usr/openv/var/global/server.conf  is OK.
-c 200M -ch 1951M -cl 200M -gd DBA -gk DBA -gl DBA -gna 1 -gp 4096 -k -m -n NB_nbumedia
-o /usr/openv/db//log/server.log -os 1M -ti 0 -ua -ud -wc- -x tcpip(LocalOnly=YES;ServerPort=13785)

How should I proceed ?

Any suggestions?

[Thiago_Ribeiro]

Hi @turguns,

Did you follow this steps to configure netbackup web service?

https://www.veritas.com/support/en_US/article.000081350

If yes, are you using local user or domain user?

Regards,

Thiago

[turguns]

Hi Thiago,

Yes I have added web server user,

Preinstallation check was successful.

Just now I have upgraded again.

After upgrade , giving the following error:

WARNING: NetBackup web services could not start on this host. This will cause
         failure of certain NetBackup operations. For details, refer to:
         http://www.veritas.com/docs/000115774

Ports are ok. pbx listening. System keeping to give out of memory error.

but I've free 5GB .

root@nbumedia logs]# free -m
             total       used       free     shared    buffers     cached
Mem:          6864       1716       5147          0         25        687
-/+ buffers/cache:       1003       5861
Swap:          291          0        291
[root@nbumedia logs]#

[root@nbumedia logs]# /usr/openv/netbackup/bin/nbwmc

[root@nbumedia logs]# more  hs_err_pid18671.log
#
# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (malloc) failed to allocate 32744 bytes for ChunkPool::allocate
# Possible reasons:

[turguns · Accepted solution]

Hello ALL,

I have opened case to Veritas support.

They confirmed,that memory was not enough.

I have added more swap space.

As a result, webservice daemon worked properly.

Approx. 6GB swap space
dd if=/dev/zero of=/swapfile bs=1024 count=6500536
 mkswap /swapfile
swapon /swapfile
Adding to fstab for permanent
/swapfile               swap                    swap    defaults        0 0

Br,

Turgun