While fetching status of backup NBU giving error

[Rohit_Singh_Nay]

Hi,

From past 1 week our Master server is giving unusual error while fetching the information from about the status of backup in the report tab .

We thought after our schedule activity this issue is resolved now server is also rebooted problem is still persist.

Netbackup version - 6.5.5

Host server- HP UX 11.0

Screenshot of error messg  is also attched.

Regards,

ROHIT

[Marianne]

Can you run the report from cmd?

bperror -backstat -hoursago 24 -U

This will tel us if it's a GUI or binary problem.

[Rohit_Singh_Nay]

Hi Marianne ,

Out put bperror command is showing but the status report is not fetching through the console .

Problem is still there.

Regards,

ROHIT

[Marianne]

Where are you running the GUI from? jnbSA on the master, or do you have the Windows Java Console installed on your desktop?

Either way - is Java patched to the same version as the master?

[Rohit_Singh_Nay]

Hi Marianne,

We are genrally using the Netbackup remote console for working in the nbu while running the jnbSA command in the HOST unix box its giving me such an error.

 cat /usr/openv/netbackup/logs/user_ops/nbjlogs/jbp.root.jnbSA.18726.log

DISPLAY environment variable is set to:
Console was started on:
        HP-UX ncsbus10 B.11.23 U ia64 4209120032 unlimited-user license

Command line options were:
        ./jnbSA

Starting administration console version 6.5.

LANG=
LC_CTYPE="C"
LC_COLLATE="C"
LC_MONETARY="C"
LC_NUMERIC="C"
LC_TIME="C"
LC_MESSAGES="C"
LC_ALL=

java version "1.6.0.05"
Java(TM) SE Runtime Environment (build 1.6.0.05-jinteg_14_oct_2009_01_44-b00)
Java HotSpot(TM) 64-Bit Server VM (build 14.2-b01-jre1.6.0.05-rc5, mixed mode)

java.awt.HeadlessException:
No X11 DISPLAY variable was set, but this program performed an operation which r                                                                                        equires it.
        at java.awt.GraphicsEnvironment.checkHeadless(GraphicsEnvironment.java:1                                                                                        59)
        at java.awt.Window.<init>(Window.java:431)
        at java.awt.Frame.<init>(Frame.java:403)
        at javax.swing.JFrame.<init>(JFrame.java:207)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:75)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:70)
        at vrts.nbe.BaseNBEFrame.<init>(BaseNBEFrame.java:59)
        at vrts.nbe.LoginFrame.<init>(LoginFrame.java:228)
        at vrts.nbe.JavaPresentationLayer.initiateLogin(JavaPresentationLayer.ja                                                                                        va:154)
        at vrts.nbe.AdminConsole.main(AdminConsole.java:57)

But that remote console is working fine previosuly and no change is done on the side.

Kindly suggest.

regards,

ROHIT