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Windows 2003 client backup failed with EC 13

Venu_S1
Level 3
Certified

Hi,

 

My master is running on unix and the version is 7.6.01 and the windows 2003 client is also the same version.

Backup is going to the 5220 appliance.

I have check all connectivty issues but all looks good, bptestbpcd resolving file and backup was worked fine till last 2days.

Now once the backup started immediatly its failing with out writing anything, multistrems enabled and all streams failed

I have attached the bpbkar log with verbose 5.

Please advise,

 

Regards,

Venu

5 REPLIES 5

SymTerry
Level 6
Employee Accredited

Hello,

I would like to get more infomation on this. Please respond with the deatiled status of the failed job and information on what kind of policy your running.

 

Mai_Ali
Level 4
Accredited Certified

Verify from the following: 

  1. Use a Domain Administrator Account as the service account to LogOn as the NetBackup Client service.

OR

    2. Create a DWORD registry:
        HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\BEDS\Engine\NTFS\useAdSSCheck
        Give it a value of 0.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The bpbkar log does not contain any errors.

Please provide information requested by SymTerry.

These logs on the appliance at the time of failure may also help: 
bpbrm and bptm.

Venu_S1
Level 3
Certified

Hi All,

 

We have rebooted the client machine and backup is working fine..

Thanks..

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Have you checked VSS on the client before the reboot? 

Big possibility that VSS was the culprit if a reboot fixed the problem.

Please check Microsoft Support site for latest VSS hotfixes.