Windows 2008 SAP backup issue with netbackup 7.6.1.1

[turhan_sensoy]

Hi All,

I am facing the following issue while backing up SAP backup using brbackup tool. When I run manually backup from NBU Admin gui jıb fails with the following error: But if I run the script from sap client directly it works sucessfully.

SAP_SCHEDULED = 1
SAP_USER_INITIATED = 0
SAP_SERVER = istnbmaster
SAP_POLICY = sap_kzcsapdev_KZD_db_full
SAP_SCHED = 
SAP_SNC_SCHED = kzcsapdev_full
BR0051I BRBACKUP 7.20 (29)
BR0169W Value 'ibs=' of parameter/option 'dd_in_flags' ignored for 'Windows' - 'bs=' assumed
BR0055I Start of database backup: beqfuxxh.anf 2015-04-07 17.41.13
BR0484I BRBACKUP log file: H:\oracle\KZD\sapbackup\beqfuxxh.anf
BR0477I Oracle pfile D:\oracle\KZD\11203\database\initKZD.ora created from spfile D:\oracle\KZD\11203\database\spfileKZD.ora

BR0280I BRBACKUP time stamp: 2015-04-07 17.41.17
BR0319I Control file copy created: H:\oracle\KZD\sapbackup\CNTRLKZD.DBF 25935872

BR0280I BRBACKUP time stamp: 2015-04-07 17.41.17
BR0057I Backup of database: KZD
BR0058I BRBACKUP action ID: beqfuxxh
BR0059I BRBACKUP function ID: anf
BR0110I Backup mode: ALL
BR0077I Database file for backup: H:\oracle\KZD\sapbackup\CNTRLKZD.DBF
BR0061I 59 files found for backup, total size 480025.188 MB
BR0143I Backup type: online
BR0130I Backup device type: util_file
BR0109I Files will be saved by backup utility at file level
BR0134I Unattended mode with 'force' active - no operator confirmation allowed

BR0280I BRBACKUP time stamp: 2015-04-07 17.41.18
BR0315I 'Alter database begin backup' successful

BR0280I BRBACKUP time stamp: 2015-04-07 17.41.18
BR0229I Calling backup utility with function 'backup'...
BR0280I BRBACKUP time stamp: 2015-04-07 17.41.18
BR0266E Program 'D:\usr\sap\KZD\SYS\exe\uc\NTAMD64\backint.exe -u KZD -f backup -i H:\oracle\KZD\sapbackup\.beqfuxxh.lst -t file -p D:\oracle\KZD\11203\database\initKZD.utl -c' interrupted, exit status: c0000135
BR0272E Execution of program 'D:\usr\sap\KZD\SYS\exe\uc\NTAMD64\backint.exe -u KZD -f backup -i H:\oracle\KZD\sapbackup\.beqfuxxh.lst -t file -p D:\oracle\KZD\11203\database\initKZD.utl -c' through pipe failed
BR0280I BRBACKUP time stamp: 2015-04-07 17.41.18
BR0231E Backup utility call failed
BR0074W BRCONNECT call failed

BR0280I BRBACKUP time stamp: 2015-04-07 17.41.20
BR0317I 'Alter database end backup' successful

BR0056I End of database backup: beqfuxxh.anf 2015-04-07 17.41.18
BR0280I BRBACKUP time stamp: 2015-04-07 17.41.20
BR0054I BRBACKUP terminated with errors
Execution of BRBACKUP command failed - exiting

This is new installation. I have followed the installation guide carefully. I have installed many time SAP agent and configuration but I did not seen such error beffore.

Regards,

[Michael_G_Ander]

I would create the dbclient, backint and bphdb folders under logs

Been quite a while since I have work with SAP backup, but then it was important that it was the corrrect user that started the brbackup tool.

[Marianne]

One thing that I don't see in your post:

Was NBU Client service changed to a user name with sufficient DB permissions?

When you run the backup from the client, it will use the permissions of the client logged on to run the backup.
When you start the backup from the master, it will use the NBU Client Service account. Normally LocalSystem that has no DB permissions.

[turhan_sensoy]

Hi 

Yes we have akreadt changed the Netbackup client user that has already sapadmin privilages

also all scripts backint, *.utl file *.sap file all has same client privilage

Note: We have another SAP client which is used same user and same config is workinf fine I could not find any differances.

Kind Regards,

[turhan_sensoy]

Hi 

I have also followed the following thechnote wich mentiones about netbackup patchs

http://www.symantec.com/business/support/index?page=content&id=TECH213039&actp=search&viewlocale=en_...

But unfortunatelly I have alredady set those parameters.

This also should not be the case

Kind Regards,

[Marianne]

Next step is to check log files... 

[turhan_sensoy]

Hi

Still same unfortunatelly only bphdb log is occuring. No dbclients log available. and the logs shows only the above error

Regards,

[Marianne]

SAP backup does not log to dbclient.

Log folders as per NBU for SAP manual:

install_path\NetBackup\logs\bpbackup
install_path\NetBackup\logs\bpbkar32
install_path\NetBackup\logs\bphdb
install_path\NetBackup\logs\bprestore
install_path\NetBackup\logs\tar32
install_path\NetBackup\logs\backint

(I think that bpbkar32 and tar32 are wrong - should be bpbkar and tar, but tar and bprestore ar obviously only needed for restore).

The one I am interested in is backint.

You need to determine what is different between user-initated backup and server-initiated backup.
Are you running the same script when doing the backup on the client?
Is the same user-id that is running the backup successfully used for NBU Client service logon?