12-24-2013 11:13 AM
Seasons Greetings Everyone,
I have the following problem I am trying to resolve:
Basic Facts:
- Server is running Windows Server 2003
- Veritas NetBackup 6.5 (Plan to upgrade theis year)
- Quantum Scalar i6000 storage unit
- When running the Device configuration Wizard the following occurs
- Robot 0 is found and passes diags but none of the four drives acan be selected:
O Robot 0 <server> ADIC Scalar i2000 655Q
Drive 1 (unused element address)
Drive 2 (unused element address)
Drive 3 (unused element address)
Drive 4 (unused element address)
Everything was running well until the firmware was upgraded to 655Q.GS10201 which suggests incompatiblilty with the Windows OS.
Another Scalar i6000 was upgraded without any problem, BUT it uses a unix server.
Has anyone ever come accross a similar problem?
Any ideas or suggestions would be greatly appreciated!
Have A Happy New Year !!!!
Solved! Go to Solution.
12-26-2013 01:34 PM
Everything was running well until the firmware was upgraded to 655Q.GS10201 which suggests incompatiblilty with the Windows OS. <\i>
When windows itself cant recognize the drives how will netbackup use them.?12-24-2013 11:32 AM
Since this is Windows, you have to have everything happy in Device Manager (aka Device Mangler) first. My guess is that the firmware update caused the existing Device Manager entries to not match up 100% anymore.
Have you tried removing/uninstalling all the tape devices from Device Manager and rebooting? Or, if the tape MFG has an exe that installs the drivers you might try running it again to allow it to reinstall everything.
I've got an IBM TS3500 series library and I know any time I have to do anything related to it on my legacy NetBackup system (that's just around until the last tape expires) it takes multiple tries under Windows 2003 to get the Device Manager happy...
12-24-2013 01:56 PM
Since the change you know it's the firmware upgrade, you may want to get the Netbackup device mapping update as well, download its latest copy and apply it according to the guidelines:
http://www.symantec.com/docs/TECH77988
12-24-2013 06:30 PM
12-26-2013 01:24 PM
12-26-2013 01:34 PM
Everything was running well until the firmware was upgraded to 655Q.GS10201 which suggests incompatiblilty with the Windows OS. <\i>
When windows itself cant recognize the drives how will netbackup use them.?12-26-2013 03:47 PM
12-26-2013 05:06 PM
To all, thanks for your input!
A couple of additional notes:
There are two backup servers (both running Windows Server 2003) that use the i6000, and both have the same problem symptoms after the "upgrade":
http://www.symantec.com/business/support/index?page=content&id=TECH45828
I am searching for applicable driver upgrade and also trying to determine if the i6000 firmware upgrade is compatible with the NetBackup 6.5 we are running.
12-28-2013 09:28 AM
Update:
One problem has been resolved for one of the servers.
The Auto Configuration Wizard was selecting the latest version driver which resulted in a compatibility problem.
The problem was resolved by deleting every drive and then manually installing and selecting an older version drive that worked!
The other server does not yet see the the drives assigned to it, not yet sure why.