09-22-2010 01:20 PM
Hi, since some weeks we have problem with backuo on our Netbackup 6.5.5 on Windows 2008 R2. Every days drive become down.
I fixed this isue by deleting all drives in Netbackup and Windows, also removed ghost drive. Then I reinstalled the tape drive in Windows, 3 HP Ultrium 3-SCSI in an Storagetek SL500.
Now Windows jobs works fine, but I'm unable to create drive forn NDMP devices. We have two NetApp NAS, the System now show only one, and when I go to Devices, Drives, Chanfe Tape Drive, Add Path and choose the only NDMP host I see and try to enter the Path I had before removing the drive I have error "Unable to query the path entered, check the path and try again. A SCSI inquiry sent to the device has failed (16)"
So I went to the NETApp server and query for the tape drive. The address are still the good one and NDMP seems to be good on that side.
Does someone has a clue where I can search to fix this issue?
09-22-2010 11:08 PM
Hi,
check this out from the troubleshooting guide:
09-23-2010 12:30 PM
tpautoconf.exe -probe nas1
: host "eam-nas1.eam.ad.ea.com" failed
Internal NDMP error
tpautoconf.exe -verify nas1
Connecting to host "nas1" as user "XXX"...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
ndmp_connect_client_auth failed
: host "nas1" failed
NDMP failed to verify host
tpautoconf.exe -verify nas2
Connecting to host "nas2" as user "XXXX"...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
Host info is:
host name "nas2"
os type "NetApp"
os version "NetApp Release 7.2.6.1P5"
host id "0101199937"
Login was successful
Host supports LOCAL backup/restore
Host supports 3-way backup/restore
tpautoconf.exe -probe nas2
Host "nas2" SCSI device model "STK SL500 ":
Device "mc0" attributes=0x0
ELECTRICAL_NAME=eam-san1:28.126
SERIAL_NUMBER=522000000447
WORLD_WIDE_NAME=WWN[5:001:04f000:7a21a9]
ALIAS 0=mc0
Host "nas2" tape device model "HP Ultrium 3-SCSI ":
Device "rst0l" attributes=(0x5) REWIND RAW
DENSITY=LTO-I rd only 200GB cmp
ELECTRICAL_NAME=eam-san1:29.126
SERIAL_NUMBER=HU10612BV7
WORLD_WIDE_NAME=WWN[5:001:04f000:7a21b9]
ALIAS 0=st0
Etc.
nas1> sysconfig -t
Tape drive (san1:29.126) HP Ultrium 3-SCSI
rst0l - rewind device, format is: LTO-I rd only 200GB cmp
nrst0l - no rewind device, format is: LTO-I rd only 200GB cmp
urst0l - unload/reload device, format is: LTO-I rd only 200GB cmp
rst0m - rewind device, format is: LTO-II 400GB cmp
nrst0m - no rewind device, format is: LTO-II 400GB cmp
urst0m - unload/reload device, format is: LTO-II 400GB cmp
rst0h - rewind device, format is: LTO-III 400GB
nrst0h - no rewind device, format is: LTO-III 400GB
urst0h - unload/reload device, format is: LTO-III 400GB
rst0a - rewind device, format is: LTO-III 800GB cmp
nrst0a - no rewind device, format is: LTO-III 800GB cmp
urst0a - unload/reload device, format is: LTO-III 800GB cmp
Tape drive (eam-san1:30.126) HP Ultrium 3-SCSI
rst1l - rewind device, format is: LTO-I rd only 200GB cmp
nrst1l - no rewind device, format is: LTO-I rd only 200GB cmp
urst1l - unload/reload device, format is: LTO-I rd only 200GB cmp
rst1m - rewind device, format is: LTO-II 400GB cmp
nrst1m - no rewind device, format is: LTO-II 400GB cmp
urst1m - unload/reload device, format is: LTO-II 400GB cmp
rst1h - rewind device, format is: LTO-III 400GB
nrst1h - no rewind device, format is: LTO-III 400GB
urst1h - unload/reload device, format is: LTO-III 400GB
rst1a - rewind device, format is: LTO-III 800GB cmp
nrst1a - no rewind device, format is: LTO-III 800GB cmp
urst1a - unload/reload device, format is: LTO-III 800GB cmp
Tape drive (eam-san1:31.126) HP Ultrium 3-SCSI
rst2l - rewind device, format is: LTO-I rd only 200GB cmp
nrst2l - no rewind device, format is: LTO-I rd only 200GB cmp
urst2l - unload/reload device, format is: LTO-I rd only 200GB cmp
rst2m - rewind device, format is: LTO-II 400GB cmp
nrst2m - no rewind device, format is: LTO-II 400GB cmp
urst2m - unload/reload device, format is: LTO-II 400GB cmp
rst2h - rewind device, format is: LTO-III 400GB
nrst2h - no rewind device, format is: LTO-III 400GB
urst2h - unload/reload device, format is: LTO-III 400GB
rst2a - rewind device, format is: LTO-III 800GB cmp
nrst2a - no rewind device, format is: LTO-III 800GB cmp
urst2a - unload/reload device, format is: LTO-III 800GB cmp
I have verified the password on NetApp for nas1 and reset it on Netbackup but auth still failed.
Also strangely I can see nas1 when I try to add path to the device but not nas2 which authentification successful.