my customer is running NBU 7.1.01 and they had an issue connecting to the client on Windows 2003 with error code 68.
They discovered that the issue was caused by the open text socks application. They were using Open Text Socks Client x64 Version: 188.8.131.52
Uninstalling the open text socks application, the backup test was successful .
Is there anyone who knows which socks supported by NBU ?
NBU does not support any 3rd party software.
However, if you log a support call with BOTH Symantec and the vendor of "Open Text Socks" then they may be able to look into why the problem is happening.
However, it is for "Open Text Socks" to 'lead' the investigation with the assistance of Symantec - it is their software that is 'breaking' NetBackup, not Symantecs fault.
we already replayed customer that is the 3rd party sw that caused the problem on NBU. The question is if we are aware of a socks sw version that works with NBU ?