backup failes with error 13 after upgrade to 7.5.0.6

[Chan_backup]

Hi,

i'm getting OS backup failure with error 13 after upgrade to 7.5.0.6

Client server: its a window 2003 sp2 x64 and its a cluster.

Master is linux.

I have attached the bpbkar log and activity monitor log, please verify.

Note :  i have also check this link http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=te...

but i'm not getting such error in the event viewer.

let me know if you need further details.

Thanks

-Chan

[RamNagalla]

it looks like some modules are not loading...

could you do the bpbkar null test and see if bpbkar  is reading the files fine or not..

http://www.symantec.com/business/support/index?page=content&id=HOWTO56131

once you done the null test please attach the bpbkar log file to this post.

[Chan_backup]

Hi naga,

the link says about measuring disk performace with bpbkar, is there any thing relates why backups failes?

[Stumpr2 · Accepted solution]

There is a known problem with 7.5.0.6 and W2K3 clustered servers. Either uninstall the upgrade or open a support call with symantec and download the EEB that fixes the problem which will need to be placed on all W2K3 clustered servers that are NetBackup 7.5.0.6 clients.

After upgrading to Netbackup 7.5.0.6 or 7.6, bpbkar32.exe may fault on Windows 2003 clustered servers.
http://www.symantec.com/docs/TECH209546

The EEBs are linked on the technote but I would still open a case with support before proceding.

[CRZ]

...OR upgrade to 7.5.0.7, where this issue is resolved!

[Stumpr2]

...and dont upgrade to 7.6.0.1 where the issue re-appears.

[Chan_backup]

Hi,

I got the EEB from symatec and installed it, backups are working fine now.

Regards,

Chan