backup for exchange 2013 - exchange granular restore from this image may not work

[SViks]

Hi,

We have exchange 2013 running on Windows 2012 R2.

backup - master server is Symantec Netbackup 7.6.0.1 and exchange clients version is 7.6.0.2

The backup is completed partially with the following warnings:

ERR - Exchange granular enabled backups are not supported for Exchange 2013.
12/05/2014 11:14:25 - Info bptm (pid=22011) start backup
12/05/2014 11:14:26 - Info bptm (pid=22011) backup child process is pid 22021
12/05/2014 11:14:26 - begin writing
12/05/2014 11:14:33 - Info bpbrm (pid=22004) DB_BACKUP_STATUS is 0
12/05/2014 11:14:40 - Error bpbrm (pid=22004) from client dag2013: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Executives_DB\Logs_1417762988\
12/05/2014 11:14:40 - Error bpbrm (pid=22004) from client dag2013: ERR - Exchange granular restore from this image may not work.
12/05/2014 11:14:43 - Info bpbrm (pid=22004) DB_BACKUP_STATUS is 0
12/05/2014 11:14:48 - Error bpbrm (pid=22004) from client dag2013: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Mailbox Database 1696652294\Logs_1417762988\
12/05/2014 11:14:48 - Error bpbrm (pid=22004) from client dag2013: ERR - Exchange granular restore from this image may not work.
12/05/2014 11:14:50 - Info bpbrm (pid=22004) DB_BACKUP_STATUS is 0
12/05/2014 11:14:56 - Error bpbrm (pid=22004) from client dag2013: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Staff\Logs_1417762988\
12/05/2014 11:14:56 - Error bpbrm (pid=22004) from client dag2013: ERR - Exchange granular restore from this image may not work.
12/05/2014 11:15:06 - Info bpbrm (pid=22004) DB_BACKUP_STATUS is 0

Kindly do needful to provide us with a solution as soon as possible.

Regards,

Vikash

[Marianne · Accepted solution]

GRT support for Exch2013 began in 7.6.0.3. See NetBackup 7 Application/Database Agent (CL):   http://www.symantec.com/docs/TECH126904

You need to upgrade the Exchange server(s) to 7.6.0.3 (or 7.6.0.4).
Probably a good idea to upgrade the media server backing it up as well.

When you have upgraded to supported NBU version, ensure that the rest of the config needed for GRT is in place.
See :
Everything you need to know to get Exchange Granular backups to work:
http://www.symantec.com/docs/HOWTO73076 

[J_MCCOLL]

Further to Marianne's comment, if you do not upgrade the master and media server to at least 7.6.0.3 then the functionality for GRT will not be supported.

Always upgrade your servers in the following order:  OpsCenter; Master; Media; the clients...

[punbs]

Hi Vikash,

Yes.. Please add up.. MS Applicaiton Exchange and SharePoint 2013 Granular Recovery is supported from 7.6.0.3 onwards and it worked for me. Take care of the permissions and prerequisites.

Best of Luck!! update the Maintance Release.

Rgds,

Punbs