12-28-2020 07:37 PM - edited 12-28-2020 07:55 PM
Hi experts,
We run daily backup for a client, now it is failing with error (112) no files specified in the file list.
Job details/Detailed Status:
2020/12/28 下午 03:40:15 - Info nbjm (pid=29696) starting backup job (jobid=1293860) for client kh-boprd3, policy BO_OS_File, schedule Inc 2020/12/28 下午 03:40:15 - Info nbjm (pid=29696) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1293860, request id:{ECB48816-48DF-11EB-A7D7-A5F1C06B5717}) 2020/12/28 下午 03:40:15 - requesting resource stu_disk_nbuasrv01 2020/12/28 下午 03:40:15 - requesting resource nbuasrv01.NBU_CLIENT.MAXJOBS.kh-boprd3 2020/12/28 下午 03:40:15 - granted resource nbuasrv01.NBU_CLIENT.MAXJOBS.kh-boprd3 2020/12/28 下午 03:40:15 - granted resource MediaID=@aaaac;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nbuasrv01;Path=PureDiskVolume;StorageServer=nbuasrv01;MediaServer=nbuasrv01 2020/12/28 下午 03:40:15 - granted resource stu_disk_nbuasrv01 2020/12/28 下午 03:40:15 - estimated 3055424 kbytes needed 2020/12/28 下午 03:40:15 - begin Parent Job 2020/12/28 下午 03:40:15 - begin WOFB: Start Notify Script 2020/12/28 下午 03:40:15 - Info RUNCMD (pid=271062) started 2020/12/28 下午 03:40:15 - Info RUNCMD (pid=271062) exiting with status: 0 Operation Status: 0 2020/12/28 下午 03:40:15 - end WOFB: Start Notify Script; elapsed time 0:00:00 2020/12/28 下午 03:40:15 - begin WOFB: Step By Condition Operation Status: 0 2020/12/28 下午 03:40:15 - end WOFB: Step By Condition; elapsed time 0:00:00 2020/12/28 下午 03:40:15 - begin WOFB: Stream Discovery Operation Status: 112 2020/12/28 下午 03:40:30 - end WOFB: Stream Discovery; elapsed time 0:00:15 2020/12/28 下午 03:40:30 - begin WOFB: Stop On Error Operation Status: 0 2020/12/28 下午 03:40:30 - end WOFB: Stop On Error; elapsed time 0:00:00 2020/12/28 下午 03:40:30 - begin WOFB: End Notify Script 2020/12/28 下午 03:40:30 - Info RUNCMD (pid=271086) started 2020/12/28 下午 03:40:30 - Info RUNCMD (pid=271086) exiting with status: 0 Operation Status: 0 2020/12/28 下午 03:40:30 - end WOFB: End Notify Script; elapsed time 0:00:00 Operation Status: 112 2020/12/28 下午 03:40:30 - end Parent Job; elapsed time 0:00:15 no files specified in the file list (112)
======MASTER LOG bptestbpcd -host kh-boprd3 -verbose==============
nbuasrv01:/home/maintenance # /usr/openv/netbackup/bin/admincmd/bptestbpcd -host kh-boprd3 -verbose
1 1 1
127.0.0.1:35886 -> 127.0.0.1:42472 PROXY 172.16.0.239:57571 -> 172.16.0.193:1556
127.0.0.1:56662 -> 127.0.0.1:53816 PROXY 172.16.0.239:52543 -> 172.16.0.193:1556
LOCAL_CERT_ISSUER_NAME = /CN=broker/OU=root@nbuasrv01.radiant.com.tw/O=vx
LOCAL_CERT_SUBJECT_COMMON_NAME = 4a3724c1-66fc-428a-b887-6eba2410b7e3
PEER_CERT_ISSUER_NAME = /CN=broker/OU=root@nbuasrv01.radiant.com.tw/O=vx
PEER_CERT_SUBJECT_COMMON_NAME = 24bcbd65-9e6a-40b9-9265-4cf02b72a51a
PEER_NAME = nbuasrv01
HOST_NAME = kh-boprd3.radiant.com.tw
CLIENT_NAME = kh-boprd3.radiant.com.tw
VERSION = 0x08100000
PLATFORM = win_x64
PATCH_VERSION = 8.1.2.0
SERVER_PATCH_VERSION = 8.1.2.0
MASTER_SERVER = nbuasrv01
EMM_SERVER = nbuasrv01
NB_MACHINE_TYPE = CLIENT
SERVICE_TYPE = VNET_DOMAIN_CLIENT_TYPE
PROCESS_HINT = 24bcbd65-9e6a-40b9-9265-4cf02b72a51a
12-28-2020 11:09 PM
Please tell us more about the client, the type of backup and backup selection.
At a minimum, show us the Policy config:
on the master, run
bppllist BO_OS_File -U
We see in Job Details that Stream Discovery is failing:
03:40:15 - begin WOFB: Stream Discovery Operation Status: 112
bptestbpcd shows that comms with the client is good, so, you need to troubleshoot on the client to see why Stream Discovery is failing.
Do you have any logs on the client?
As a start, we need to check all of these logs:
bpcd
bpmount
bpfis
bpbkar (this might be empty as it does not seem as if the process got that far; maybe bpfis too)
If the folders do not exist under <install-path>\netbackup\logs, create these folders and use Host Properties on the master to set logging level for this client to 3.
Retry the backup. After next failure, copy each log to a .txt file with the process name (e.g. bpcd.txt) and upload the files as attachments.
nbjm log on the master may also be useful, as per this link: https://www.veritas.com/support/en_US/doc/44037985-127664609-0/v15098640-127664609
nbjm is a 'unified' log. This means that you must use vxlogview to view this log:
So, to view entries for the last 15 minutes, run:
vxlogview -o 117 -t 00:15:00
(Please run this within 15 minutes of the job start time or else adjust the time.)
PS:
Please do not post in General Veritas forum - hardly anyone checks that forum for new posts.
I have added this pinned post with links to product forums:
12-29-2020 10:24 PM
I hope that you have received notification that your post was moved to the NetBackup forum?