06-26-2014 12:21 AM
backup jobs are failing as below
6/26/2014 00:26:29 - estimated 8946870 kbytes needed
06/26/2014 00:26:29 - Info nbjm (pid=3930) started backup (backupid=xxxxbp_1403735189) job for client xxxxxbp, policy xxx_i386_DATA_xxx01xxxbp_xxx01sybbp, schedule Daily_Incr on storage unit xxxxx01-hcart-robot-tld-0
06/26/2014 00:26:30 - Info bpbrm (pid=632) xxxxxxxbp is the host to backup data from
06/26/2014 00:26:30 - Info bpbrm (pid=632) reading file list from client
06/26/2014 00:26:30 - started process bpbrm (pid=632)
06/26/2014 00:26:30 - connecting
06/26/2014 00:26:31 - Info bpbrm (pid=632) starting bpbkar on client
06/26/2014 00:26:31 - Info bpbkar (pid=0) Starting bpstart_notify script
06/26/2014 00:26:31 - connected; connect time: 0:00:00
06/26/2014 00:26:40 - Info bpbkar (pid=0) Finished bpstart_notify script
06/26/2014 00:26:40 - Info bpbkar (pid=1620) Backup started
06/26/2014 00:26:40 - Info bpbrm (pid=632) bptm pid: 667
06/26/2014 00:26:41 - Info bptm (pid=667) start
06/26/2014 00:26:41 - Info bptm (pid=667) using 65536 data buffer size
06/26/2014 00:26:41 - Info bptm (pid=667) setting receive network buffer to 262144 bytes
06/26/2014 00:26:41 - Info bptm (pid=667) using 30 data buffers
06/26/2014 00:26:41 - Info bptm (pid=667) start backup
06/26/2014 00:26:41 - Info bptm (pid=667) backup child process is pid 669
06/26/2014 00:26:41 - Info bptm (pid=667) media id 5941L4 mounted on drive index 0, drivepath /dev/rmt/1cbn, drivename HP.ULTRIUM4-SCSI.000, copy 1
06/26/2014 00:26:41 - mounted 5941L4
06/26/2014 00:26:41 - positioning 5941L4 to file 737
06/26/2014 00:26:43 - positioned 5941L4; position time: 0:00:02
06/26/2014 00:26:43 - begin writing
06/26/2014 00:31:11 - Error bpbrm (pid=632) db_FLISTsend failed: Unable to connect to the database (2505)
06/26/2014 00:31:13 - Error bptm (pid=667) media manager terminated by parent process
06/26/2014 00:35:18 - Info bpbkar (pid=1620) done. status: 2505: Unable to connect to the database
06/26/2014 00:35:18 - end writing; write time: 0:08:35
Failed to get status code information (2505)
what is the solution for error code 2505 ?
I can see few jobs failed with status 2505 and few with 252 ?
please help.
Regards
S.
Solved! Go to Solution.
06-26-2014 06:05 AM
Come across this issue multiple times. It is fixed in NetBackup 7.5.0.7
Sybase does not respond for a brief moment causing bpdbm updates to fail resulting in a 2505.
Tuning the higher cache limit -ch in the server.conf can help, but doesn't always.
Upgrade to 7.5.0.7 will fix this as bpdbm has been recoded to attempt to talk to sybase more than once before failing.
06-26-2014 12:36 AM
tell us more about your infrastcture..
what is the OS and netbackup verisons in Master server..
it looks like you need to tune the server kernal parameters..
have a look into below T/N.
http://www.symantec.com/business/support/index?page=content&id=TECH203316
http://www.symantec.com/business/support/index?page=content&id=TECH213131
06-26-2014 12:38 AM
Have a look at the following:
https://www-secure.symantec.com/connect/forums/after-upgrade-7503-71-status-2505-and-252
http://www.symantec.com/docs/TECH203316
http://www.symantec.com/docs/TECH210207
The 2nd TN is probably applicable here as both error codes are listed.
Issue is caused by insufficient semaphore tuning.
See the TN mentioned under 'Related Articles':
As well as NBU 7.5 Performance Tuning doc:
Updated NetBackup Backup Planning and Performance Tuning Guide for Release 7.5 and Release 7.6
06-26-2014 12:41 AM
It would be helpful if you could provide us more details to troubleshoot on the issue
What is ur Master/media/client- OS and NBU versions?
How many backups are impacted and what kind of backups? bptm and bpdbm logs will log us more details
When verified I found below notes on this error: Please go through it(Status code 2505 along with 252)
http://www.symantec.com/business/support/index?page=content&id=TECH203316
The error is typically when the RHEL system is the NetBackup (NBU) master server. This error can be caused by a lack of semaphore tuning within the kernel. This error cannot be resolved by NetBackup.
06-26-2014 05:45 AM
where is the bpdbm logs located ?
Do I need to create directory for it? and does we need to restart netbackup services after creation of firectory ?
Regards
S.
06-26-2014 06:02 AM
Unix: usr/openv/netbackup/logs/bpdbm/
Windows:Installationpath/netbackup/logs/bpdbm/
It is best to stop and restart the NetBackup services after making any changes .
06-26-2014 06:05 AM
Come across this issue multiple times. It is fixed in NetBackup 7.5.0.7
Sybase does not respond for a brief moment causing bpdbm updates to fail resulting in a 2505.
Tuning the higher cache limit -ch in the server.conf can help, but doesn't always.
Upgrade to 7.5.0.7 will fix this as bpdbm has been recoded to attempt to talk to sybase more than once before failing.
06-26-2014 06:16 AM
Just for the record - bpdbm log folder needs to be created on the master server under /usr/openv/netbackup/logs.
NBU needs to be restarted for log to take effect.
06-26-2014 06:33 AM
Don't bother with the logs, go straight to 7.5.0.7- you won't have this problem after.
06-26-2014 11:36 AM
our netbackup version is 7.5.0.4
and I can see from system file in solaris the below values are set
set semsys:seminfo_semmni=1024
set msgsys:msginfo_msgmni=256
set shmsys:shminfo_shmmni=256
set shmsys:shminfo_shmmax=16759808
we are not using projects and above values are set in system file in solaris.
# cat /usr/openv/var/global/server.conf
-n NB_cpombs01
-x tcpip(LocalOnly=YES;ServerPort=13785) -gp 4096 -gd DBA -gk DBA -gl DBA -ti 0 -c 100M -ch 1024M -cl 100M -zl -os 1M -m -o /usr/openv/db//log/server.log
-ud
Regards
S.
06-27-2014 02:53 AM
Please follow revaroo's advice and upgrade to 7.5.0.7.
06-27-2014 05:32 AM
01-04-2023 04:25 AM
Getting 2505s and 252s on VXOS - 5350 FLEX appliances, any body know the tuning recommendations for this system?
01-04-2023 04:31 AM
please open a new case.
Had you add ips to the hosts file manually?