cancel
Showing results for 
Search instead for 
Did you mean: 

backup of network drive fails with error 71(none of the files in the file list exist)

Pinku
Level 5

Master Server OS - win 2008 r2, NBU version - 7.5.0.4

There is a windows 2003 machine whose location E:\3365 has been mapped Network drive on master server name as 336x(\\gffs03)(Z:). 3365 folder contains the 5 mounted partitions and 6 folders.  Now when we check those mounted partitions from Z: drive, its seen as shortcut link (please check the screenshot). Type of this shortcut is mentioned as "Provided Volume".  Now when we try to backup the Z: drive, all the folders get backedup except the partitions. 

When we try to backup up the specific partitions by mentioning the path in selection list, the job fails with status 71

In Policy attribute - cross mounts and backed network drive option are checked.

 

25.02.2013 16:07:25 - Info nbjm(pid=3872) starting backup job (jobid=11475) for client NBMASTER1, policy Copy_of_MessDaten, schedule Daily  
25.02.2013 16:07:25 - Info nbjm(pid=3872) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=11475, request id:{4B8637E2-3F07-48B1-B857-9EED2734814D})  
25.02.2013 16:07:25 - requesting resource BackupDiskSTU
25.02.2013 16:07:25 - requesting resource nbmaster1.NBU_CLIENT.MAXJOBS.NBMASTER1
25.02.2013 16:07:25 - requesting resource nbmaster1.NBU_POLICY.MAXJOBS.Copy_of_MessDaten
25.02.2013 16:07:25 - granted resource nbmaster1.NBU_CLIENT.MAXJOBS.NBMASTER1
25.02.2013 16:07:25 - granted resource nbmaster1.NBU_POLICY.MAXJOBS.Copy_of_MessDaten
25.02.2013 16:07:25 - granted resource MediaID=@aaaad;Path=E:\Backup;MediaServer=NBMASTER1
25.02.2013 16:07:25 - granted resource BackupDiskSTU
25.02.2013 16:07:25 - estimated 0 Kbytes needed
25.02.2013 16:07:25 - Info nbjm(pid=3872) started backup (backupid=NBMASTER1_1361804845) job for client NBMASTER1, policy Copy_of_MessDaten, schedule Daily on storage unit BackupDiskSTU
25.02.2013 16:07:25 - started process bpbrm (6556)
25.02.2013 16:07:26 - Info bpbrm(pid=6556) NBMASTER1 is the host to backup data from     
25.02.2013 16:07:26 - Info bpbrm(pid=6556) reading file list from client        
25.02.2013 16:07:26 - Info bpbrm(pid=6556) starting bpbkar32 on client         
25.02.2013 16:07:26 - connecting
25.02.2013 16:07:26 - connected; connect time: 00:00:00
25.02.2013 16:10:29 - Info bpbkar32(pid=8124) Backup started           
25.02.2013 16:10:29 - Info bptm(pid=7652) start            
25.02.2013 16:10:29 - Info bptm(pid=7652) using 262144 data buffer size        
25.02.2013 16:10:29 - Info bptm(pid=7652) setting receive network buffer to 1049600 bytes      
25.02.2013 16:10:29 - Info bptm(pid=7652) using 30 data buffers         
25.02.2013 16:10:30 - Info bptm(pid=7652) start backup           
25.02.2013 16:10:31 - begin writing
25.02.2013 16:10:34 - Info bpbrm(pid=6556) from client NBMASTER1: TRV - object not found for file system backup: Z:\Versuch_und_Akustik\Akustikkamera_Planung
25.02.2013 16:10:34 - Info bpbkar32(pid=8124) bpbkar waited 0 times for empty buffer, delayed 0 times.   
25.02.2013 16:10:38 - Error bpbrm(pid=6556) could not send server status message       
25.02.2013 16:10:41 - Info bpbkar32(pid=8124) done. status: 71: none of the files in the file list exist 
25.02.2013 16:10:41 - end writing; write time: 00:00:10
none of the files in the file list exist(71)
 
When checked the bpbkar logs, it fails with below error:
 
19:41:12.511: [7724.1272] <2> _validate_change_journal_use: WRN - unable to get file attributes for name:<\\?\Z:\Versuch_und_Akustik>, <err=00000000>,  prevent change journal usage
19:41:12.511: [7724.1272] <4> dos_backup::V_VerifyFileSystem: INF - corrected name:<Z:\Versuch_und_Akustik\DLPST>
19:41:12.511: [7724.1272] <4> dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:Z:
19:41:12.511: [7724.1272] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'Z:\Versuch_und_Akustik\DLPST' --> 00000000

Now i want to know whether this type of backup is allowed by Netbackup. If yes then what can be the solution. if no then why??

We have find the workaround as if we mentioned the UNC path containing the name of all the folders and reached till the file location, only then backup is successful. But the mounted partition contains many folder which is not possible to mention every folder path in selection list.

Please find the attachment of screenshot and bpbkar logs

 

4 REPLIES 4

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

Did you select Backup network drives option in the Policy attributes ?

it should be selected to backup the Network shares.

if not , please select the option and try again..

 

EDIT

the better option is alwasy perform the backup from source instead if taking backup from network shares.

Pinku
Level 5

In Policy attribute - cross mounts and backed network drive option are checked.

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

hi,

the bpbkar log is not showing anyting related to Z:\Versuch_und_Akustik\Akustikkamera_Planung

and also from the disk manager i , Z drive is not assigned.

please try to map with the Drive latter in disk mannager

and then try backup only for Z:\Versuch_und_Akustik\Akustikkamera_Planung with verbose 5

if you still see the failurs, post the bpbkar log and also , bpmount command output 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

See this TN: http://www.symantec.com/docs/HOWTO34955

 

If you back up a network drive or a UNC (universal naming convention) path, do the following: use the Services application in the Windows Control Panel to verify that the NetBackup Client service does not start under the SYSTEM account. The SYSTEM account cannot access network drives.

To back up network drives or UNC paths: change the NetBackup Client service startup to log in as a user that has permission to access network drives.

Same info in http://www.symantec.com/docs/HOWTO50846

 

PS: Do not use drive letter - only use UNC path in Backup Selection.

Start NBU Client Service as domain user with sufficient permissions to network drive. Choose account with no password expiration.