cancel
Showing results for 
Search instead for 
Did you mean: 

bpbkar null test failed

rookie11
Moderator
Moderator
   VIP   

Hi experts

window server 2003 backup failure. bptestbpcd command shows successfull results. backup will start, connection successful, then it writes no data, seems client server cannot send data to netbackup device.

vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.
 
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {f348b000-583a-4766-8b06-8638218800fd}
   State: [1] Stable
   Last error: No error
 
Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {543cebc6-e9c2-4d43-bab8-e1da1f356754}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {6cb87dea-f460-4ff8-8140-204fd727d7ee}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {94d1a9d7-bbc5-4de9-92c9-1bf6a8f51da1}
   State: [1] Stable
   Last error: No error
 
Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {9413c72f-9e12-46e2-a99e-2f63d8140996}
   State: [1] Stable
   Last error: No error
 
Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {79206db7-d972-41e2-a431-d3a233764fc4}
   State: [1] Stable
   Last error: No error
 
Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {63a50899-e1e8-43c7-87a8-1b6a06e850e5}
   State: [1] Stable
   Last error: No error
 
Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {c3253644-532b-4b72-946c-842a4cdae98e}
   State: [1] Stable
   Last error: No error
 
 
C:\Documents and Settings\uswu53865>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.
 
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7
 
VSS setings enabled on master server for client server.
bpcd logs shows successful connection, but nothing in bpbkar logs.
then ran a bpbkar null test , it failed
 
 
6:40:27.896 AM: [10172.4476] <4> ov_log::OVInit: INF - Starting log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\071713.LOG
 
6:40:27.896 AM: [10172.4476] <4> ov_log::OVInit: GENERAL Log Level: 0
6:40:27.896 AM: [10172.4476] <4> ov_log::OVInit: TCP Log Level: 0
6:40:27.896 AM: [10172.4476] <4> ov_log::OVInit: INF - the log mutex: 1548
BPBKAR  NetBackup Backup/Archive  7.1GA  [Aug 25 2011]
Copyright © 1993 - 2011 Symantec Corporation, All Rights Reserved.
All Rights Reserved.
 
6:40:27.896 AM: [10172.4476] <2> WinMain: DAT - _pgmptr = 'C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe'
6:40:27.896 AM: [10172.4476] <2> WinMain: DAT - lpCmdLine = '-nocont C:\ '
6:40:27.896 AM: [10172.4476] <2> date_debug: DAT - 01/01/94 UCT:  757382400, 12/31/1993 8:00:00 PM
6:40:27.896 AM: [10172.4476] <2> date_debug: DAT - 07/01/94 UCT:  773020800, 6/30/1994 8:00:00 PM
6:40:27.896 AM: [10172.4476] <2> WinMain: DAT - standard input handle = -2
6:40:27.896 AM: [10172.4476] <4> WinMain: INF - not using socket for standard input handle
6:40:27.896 AM: [10172.4476] <2> WinMain: DAT - standard output handle = 136
6:40:27.896 AM: [10172.4476] <4> WinMain: INF - not using socket for standard output handle
6:40:27.896 AM: [10172.4476] <2> WinMain: DAT - standard error handle = -2
6:40:27.896 AM: [10172.4476] <4> WinMain: INF - not using socket for standard error handle
6:40:28.068 AM: [10172.4476] <4> tar_backup::V_SetupJobData: INF - dwJobData: ffffffff
6:40:28.068 AM: [10172.4476] <4> tar_backup::V_SetupJobData: INF -     dwJob: ffffffff
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - backup privileges enabled, previous = 0
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - restore privileges enabled, previous = 0
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - security privileges enabled, previous = 0
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - tcb privileges enabled, previous = 0
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - create token privileges enabled, previous = 0
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - user name: 
6:40:28.193 AM: [10172.4476] <4> dos_backup::V_PreProcessing: INF - no access token: scheduled backup
6:40:28.193 AM: [10172.4476] <2> ov_log::V_GlobalLog: WRN - ubsDetermineExchangeVersion(): RegOpenKeyEx() failed for HKLM\SOFTWARE\MICROSOFT\ExchangeServer\v14\Setup - 0x2.
6:40:28.193 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: E:
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: F:
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Terminal Services
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Windows Network
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Web Client Network
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Shadow?Copy?Components
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: System?State
6:40:29.410 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Active Directory Application Mode
6:40:29.457 AM: [10172.4476] <2> tar_base::V_vTarMsgW: INF - BACKUP START 10172
6:40:29.457 AM: [10172.4476] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = C:\
6:40:29.457 AM: [10172.4488] <4> tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 30 seconds
6:40:29.473 AM: [10172.4476] <2> tar_base::V_vTarMsgW: INF - Open File Backup license is not installed on the server.  Open File Backup usage will be disabled.
6:40:29.473 AM: [10172.4476] <2> tar_backup_vxbsa::add: INF - called with 'C:\'
6:40:29.473 AM: [10172.4476] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'C:\' --> 10020002
6:40:29.473 AM: [10172.4488] <16> tar_base::keepaliveThread: INF - keepalive thread abnormal exit :14
6:40:31.580 AM: [10172.4476] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 40: network connection broken
6:40:31.580 AM: [10172.4476] <4> backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'
6:40:31.580 AM: [10172.4476] <16> tar_backup::SetExcludeFileList: **** DBG **** - alternate client fileter file is null
6:40:31.580 AM: [10172.4476] <4> OVStopCmd: INF - EXIT - status = 0
6:40:31.580 AM: [10172.4476] <2> tar_base::V_Close: closing...
6:40:31.580 AM: [10172.4476] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
6:40:31.580 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): enter - InitFlags:0x00000101
6:40:31.580 AM: [10172.4476] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): ubs specifics: 0x001d0000
6:40:31.595 AM: [10172.4476] <4> OVShutdown: INF - Finished process
6:40:31.595 AM: [10172.4476] <4> WinMain: INF - Exiting C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
6:40:33.593 AM: [10172.4476] <4> ov_log::OVClose: INF - Closing log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\071713.LOG
 
6:47:12.384 AM: [3412.7204] <4> ov_log::OVInit: INF - Starting log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\071713.LOG
 
6:47:12.384 AM: [3412.7204] <4> ov_log::OVInit: GENERAL Log Level: 0
6:47:12.384 AM: [3412.7204] <4> ov_log::OVInit: TCP Log Level: 0
6:47:12.384 AM: [3412.7204] <4> ov_log::OVInit: INF - the log mutex: 1548
BPBKAR  NetBackup Backup/Archive  7.1GA  [Aug 25 2011]
Copyright © 1993 - 2011 Symantec Corporation, All Rights Reserved.
All Rights Reserved.
 
6:47:12.384 AM: [3412.7204] <2> WinMain: DAT - _pgmptr = 'C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe'
6:47:12.384 AM: [3412.7204] <2> WinMain: DAT - lpCmdLine = '-nocont F:\ '
6:47:12.384 AM: [3412.7204] <2> date_debug: DAT - 01/01/94 UCT:  757382400, 12/31/1993 8:00:00 PM
6:47:12.384 AM: [3412.7204] <2> date_debug: DAT - 07/01/94 UCT:  773020800, 6/30/1994 8:00:00 PM
6:47:12.384 AM: [3412.7204] <2> WinMain: DAT - standard input handle = -2
6:47:12.384 AM: [3412.7204] <4> WinMain: INF - not using socket for standard input handle
6:47:12.384 AM: [3412.7204] <2> WinMain: DAT - standard output handle = 136
6:47:12.384 AM: [3412.7204] <4> WinMain: INF - not using socket for standard output handle
6:47:12.384 AM: [3412.7204] <2> WinMain: DAT - standard error handle = -2
6:47:12.384 AM: [3412.7204] <4> WinMain: INF - not using socket for standard error handle
6:47:12.384 AM: [3412.7204] <4> tar_backup::V_SetupJobData: INF - dwJobData: ffffffff
6:47:12.384 AM: [3412.7204] <4> tar_backup::V_SetupJobData: INF -     dwJob: ffffffff
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - backup privileges enabled, previous = 0
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - restore privileges enabled, previous = 0
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - security privileges enabled, previous = 0
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - tcb privileges enabled, previous = 0
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - create token privileges enabled, previous = 0
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - user name: 
6:47:12.431 AM: [3412.7204] <4> dos_backup::V_PreProcessing: INF - no access token: scheduled backup
6:47:12.431 AM: [3412.7204] <2> ov_log::V_GlobalLog: WRN - ubsDetermineExchangeVersion(): RegOpenKeyEx() failed for HKLM\SOFTWARE\MICROSOFT\ExchangeServer\v14\Setup - 0x2.
6:47:12.431 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: E:
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: F:
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Terminal Services
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Windows Network
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Web Client Network
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Shadow?Copy?Components
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: System?State
6:47:12.524 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Active Directory Application Mode
6:47:12.524 AM: [3412.7204] <2> tar_base::V_vTarMsgW: INF - BACKUP START 3412
6:47:12.524 AM: [3412.7204] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = F:\
6:47:12.524 AM: [3412.8140] <4> tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 30 seconds
6:47:12.524 AM: [3412.8140] <16> tar_base::keepaliveThread: INF - keepalive thread abnormal exit :14
6:47:12.524 AM: [3412.7204] <2> tar_base::V_vTarMsgW: INF - Open File Backup license is not installed on the server.  Open File Backup usage will be disabled.
6:47:12.524 AM: [3412.7204] <2> tar_backup_vxbsa::add: INF - called with 'F:\'
6:47:12.524 AM: [3412.7204] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'F:\' --> 10020002
6:47:14.444 AM: [3412.7204] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 40: network connection broken
6:47:14.459 AM: [3412.7204] <4> backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'
6:47:14.459 AM: [3412.7204] <16> tar_backup::SetExcludeFileList: **** DBG **** - alternate client fileter file is null
6:47:14.459 AM: [3412.7204] <4> OVStopCmd: INF - EXIT - status = 0
6:47:14.459 AM: [3412.7204] <2> tar_base::V_Close: closing...
6:47:14.459 AM: [3412.7204] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
6:47:14.459 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): enter - InitFlags:0x00000101
6:47:14.459 AM: [3412.7204] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): ubs specifics: 0x001d0000
6:47:14.459 AM: [3412.7204] <4> OVShutdown: INF - Finished process
6:47:14.459 AM: [3412.7204] <4> WinMain: INF - Exiting C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
6:47:16.457 AM: [3412.7204] <4> ov_log::OVClose: INF - Closing log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\071713.LOG
 
plz suggest

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Look at the log - seems you made a typo error. You typed nocount instead of nocont .

View solution in original post

11 REPLIES 11

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

looks like you are using netbackup 7.1 in client.

please upgrade it to minimum of 7.1.0.4. and try the backup once.. 

watsons
Level 6

seems you have had this issue in the past - in lower version: https://www-secure.symantec.com/connect/forums/backup-job-running-not-writing-data

Another one here: https://www-secure.symantec.com/connect/forums/backup-job-not-writing

Quite a few troubleshooting steps were suggested there. Pay attention to network socket connection too - check bpbrm, bpcd & vnetd logs.

See also: http://www.symantec.com/docs/TECH75088

Not sure why you need to run bpbkar null test, is it to check the performance?

Try backing up just a single file to see if it works.

 

rookie11
Moderator
Moderator
   VIP   

i tried to backup single file it failed as well. 

https://www-secure.symantec.com/connect/forums/backup-job-running-not-writing-data  --- it was long back. I am no more in same environment.

can a server reboot solve this problem.  ?????

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please show us the exact bpbkar command you are running on the client?

Does your user id have sufficient read permissions on files/folders you want to test with bpbkar?

rookie11
Moderator
Moderator
   VIP   

bpbkar null test output . ran comman from admin rights

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please show us your bpbkar command?

It seems you made a typo error:

10:25:35.008 AM: [6820.5304] <8> tar_process_backup_args: WRN - invalid option: -nocount c:\

 

See http://www.symantec.com/docs/HOWTO56131 :

  1. install_path\NetBackup\bin\bpbkar32 -nocont X:\ > NUL

    Where X:\ is the path being backed up.

Please also tell us NBU patch level on the client? 
As per Nagalla's post above - should be at least version 7.1.0.4.

 

rookie11
Moderator
Moderator
   VIP   

i ran this command:

 

C:\program files\veritas\netbackup\bin\bpbkar32 -nocont C:\ > NUL

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Look at the log - seems you made a typo error. You typed nocount instead of nocont .

Arun_K
Level 6

Please go for the reboot.

Dyneshia
Level 6
Employee

As mentioned by previous posts

1) Patch client to 7.1.0.4

2) Correct bpbkar to null command  ( this is usually ran for performance issue )

3) If the backup fails, upload the job details status so we can determine the best logs to review and best course of narrowing down the issue.

Gogs
Level 3
Certified

 

Recycle the services for this server (2003) or reboot it again..