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bpbkar32.exe 0x0000005

Fgil001
Level 1

Hi guys

I've a problem with Netbackup, when I try to run a backup job, the netbackup client crash with this error into the windows event log

Faulting application name: bpbkar32.exe, version: 8.101.18.203, time stamp: 0x5a76804e

Faulting module name: bpbkar32.exe, version: 8.101.18.203, time stamp: 0x5a76804e

Exception code: 0xc0000005

Fault offset: 0x0000000000021551

Faulting process id: 0x1250

Faulting application start time: 0x01d8bea3e5907987

Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe

Faulting module path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe

Report Id: 2d802299-611b-44c4-a557-0b0b80ea4f0e

Faulting package full name:

Faulting package-relative application ID:

And with this error into the Netbackup Console

Sep 2, 2022 8:59:26 AM - Info bpbkar32 (pid=6372) using change journal data for <D:\XXXXXX>
Sep 2, 2022 9:01:02 AM - Error bpbrm (pid=6488) socket read failed, An existing connection was forcibly closed by the remote host. (10054)
Sep 2, 2022 9:01:02 AM - Error bptm (pid=496) socket operation failed - 10054 (at ../child.c.1287)
Sep 2, 2022 9:01:03 AM - Error bptm (pid=496) unable to perform read from client socket, connection may have been broken
Sep 2, 2022 9:01:11 AM - Info XXXXXXXXX (pid=5440) StorageServer=PureDisk:XXXXXXXXX; Report=PDDO Stats for (XXXXXXXXX): scanned: 131333 KB, CR sent: 860 KB, CR sent over FC: 0 KB, dedup: 99.3%, cache disabled
Sep 2, 2022 9:01:11 AM - Error bpbrm (pid=6488) could not send server status message to client

Any one have any clue or way how to fix it?

 

Thanks and Regards

 

2 REPLIES 2

Hamza_H
Moderator
Moderator
   VIP   
Hello
I suggest that you start with a chkdsk /r /f on the drive on which netbackup is installer on the client.
If that didn’t fix it, try to reinstall netbackup.

Slartybardfast
Level 4

Have you got AV installed and do you have the recommended exclusions from Veritas in this article https://www.veritas.com/support/en_US/article.100004864