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bpfis Crashed Windows 2012 VMware Backup Host

backup-botw
Level 6

Looks like I had two bpfis processes eat up all my memory and then proceed to crash my VMware backup host. The server is Windows 2012 and has 32GB of RAM.

Custom size on the pagefile is 28415 for both initial and max.

Any help with this one would be greatly appreciated.

10:20PM 7-14

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: nbostpxy.exe (15304) consumed 1333911552 bytes, bpbkar32.exe (20748) consumed 1317830656 bytes, and bpfis.exe (20260) consumed 791089152 bytes.

- System

  - Provider

   [ Name]  Microsoft-Windows-Resource-Exhaustion-Detector
   [ Guid]  {9988748E-C2E8-4054-85F6-0C3E1CAD2470}
 
   EventID 2004
 
   Version 0
 
   Level 3
 
   Task 3
 
   Opcode 33
 
   Keywords 0x8000000020000000
 
  - TimeCreated

   [ SystemTime]  2015-07-15T03:20:11.792020500Z
 
   EventRecordID 573615
 
  - Correlation

   [ ActivityID]  {E534EEEA-AF8A-4B43-9777-90FA662A7A46}
 
  - Execution

   [ ProcessID]  2488
   [ ThreadID]  31484
 
   Channel System
 
   Computer 53tape001.botw.ad.bankofthewest.com
 
  - Security

   [ UserID]  S-1-5-18
 

- UserData

  - MemoryExhaustionInfo

  - SystemInfo

   SystemCommitLimit 64118718464
 
   SystemCommitCharge 64119025664
 
   ProcessCommitCharge 62406537216
 
   PagedPoolUsage 275853312
 
   PhysicalMemorySize 34323431424
 
   PhysicalMemoryUsage 34322612224
 
   NonPagedPoolUsage 343117824
 
   Processes 510
 
 
  - ProcessInfo

  - Process_1

   Name nbostpxy.exe
 
   ID 15304
 
   CreationTime 2015-07-15T00:02:05.322876800Z
 
   CommitCharge 1333911552
 
   HandleCount 426
 
   Version 7.600.214.424
 
   TypeInfo 65
 
 
  - Process_2

   Name bpbkar32.exe
 
   ID 20748
 
   CreationTime 2015-07-15T00:02:15.791556500Z
 
   CommitCharge 1317830656
 
   HandleCount 667
 
   Version 7.600.214.424
 
   TypeInfo 66
 
 
  - Process_3

   Name bpfis.exe
 
   ID 20260
 
   CreationTime 2015-07-14T23:45:55.291613200Z
 
   CommitCharge 791089152
 
   HandleCount 253
 
   Version 7.600.214.424
 
   TypeInfo 67
 
 
  - Process_4

   Name
 
   ID 0
 
   CreationTime 1601-01-01T00:00:00.000000000Z
 
   CommitCharge 0
 
   HandleCount 0
 
   Version 0.0.0.0
 
   TypeInfo 0
 
 
  - Process_5

   Name
 
   ID 0
 
   CreationTime 1601-01-01T00:00:00.000000000Z
 
   CommitCharge 0
 
   HandleCount 0
 
   Version 0.0.0.0
 
   TypeInfo 0
 
 
  - Process_6

   Name
 
   ID 0
 
   CreationTime 1601-01-01T00:00:00.000000000Z
 
   CommitCharge 0
 
   HandleCount 0
 
   Version 0.0.0.0
 
   TypeInfo 0
 
 
 
  - PagedPoolInfo

  - Tag_1

   Name CM31
 
   PoolUsed 65265664
 
 
  - Tag_2

   Name CM16
 
   PoolUsed 49459200
 
 
  - Tag_3

   Name DMTX
 
   PoolUsed 21037680
 
 
 
  - NonPagedPoolInfo

  - Tag_1

   Name Cont
 
   PoolUsed 26666688
 
 
  - Tag_2

   Name Thre
 
   PoolUsed 12405056
 
 
  - Tag_3

   Name IXGB
 
   PoolUsed 11065760
 
 
 
  - ExhaustionEventInfo

   Time 2015-07-15T03:19:30.532670800Z

---------------------------------------------
Faulting application name: bpcd.exe, version: 7.600.214.424, time stamp: 0x53597c4d
Faulting module name: ntdll.dll, version: 6.2.9200.17313, time stamp: 0x5507a832
Exception code: 0xc000012d
Fault offset: 0x00000000000e2100
Faulting process id: 0x7c54
Faulting application start time: 0x01d0bead442a4825
Faulting application path: E:\Program Files\Veritas\NetBackup\bin\bpcd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9351ba16-2aa0-11e5-9408-a0369f1a3542
Faulting package full name:
Faulting package-relative application ID:
---------------------------------------------
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bpfis.exe
P2: 7.600.214.424
P3: 53597c74
P4: MSVCR100.dll
P5: 10.0.40219.455
P6: 5253cced
P7: 40000015
P8: 0000000000076269
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bpfis.exe_74bc75e04aedd284d645efbfab8da538f33325f1_d8f0e0a1

Analysis symbol:
Rechecking for solution: 0
Report Id: 74897e0a-2aa0-11e5-9408-a0369f1a3542
Report Status: 0
Hashed bucket:
-----------------------------------------------
Faulting application name: bpfis.exe, version: 7.600.214.424, time stamp: 0x53597c74
Faulting module name: nbuVmwareTools.dll, version: 5.5001.13.1210, time stamp: 0x52a7f7c5
Exception code: 0xc0000005
Fault offset: 0x00000000004c8fdc
Faulting process id: 0x75fc
Faulting application start time: 0x01d0be91a13ef373
Faulting application path: E:\Program Files\Veritas\NetBackup\bin\bpfis.exe
Faulting module path: E:\Program Files\Veritas\NetBackup\bin\nbuVmwareTools.dll
Report Id: 987015d9-2aa0-11e5-9408-a0369f1a3542
Faulting package full name:
Faulting package-relative application ID:

Log Name:      Application
Source:        Application Error
Date:          7/14/2015 10:21:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      53tape001.botw.ad.bankofthewest.com
Description:
Faulting application name: bpfis.exe, version: 7.600.214.424, time stamp: 0x53597c74
Faulting module name: nbuVmwareTools.dll, version: 5.5001.13.1210, time stamp: 0x52a7f7c5
Exception code: 0xc0000005
Fault offset: 0x00000000004c8fdc
Faulting process id: 0x75fc
Faulting application start time: 0x01d0be91a13ef373
Faulting application path: E:\Program Files\Veritas\NetBackup\bin\bpfis.exe
Faulting module path: E:\Program Files\Veritas\NetBackup\bin\nbuVmwareTools.dll
Report Id: 987015d9-2aa0-11e5-9408-a0369f1a3542
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-15T03:21:35.000000000Z" />
    <EventRecordID>35024</EventRecordID>
    <Channel>Application</Channel>
    <Computer>53tape001.botw.ad.bankofthewest.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>bpfis.exe</Data>
    <Data>7.600.214.424</Data>
    <Data>53597c74</Data>
    <Data>nbuVmwareTools.dll</Data>
    <Data>5.5001.13.1210</Data>
    <Data>52a7f7c5</Data>
    <Data>c0000005</Data>
    <Data>00000000004c8fdc</Data>
    <Data>75fc</Data>
    <Data>01d0be91a13ef373</Data>
    <Data>E:\Program Files\Veritas\NetBackup\bin\bpfis.exe</Data>
    <Data>E:\Program Files\Veritas\NetBackup\bin\nbuVmwareTools.dll</Data>
    <Data>987015d9-2aa0-11e5-9408-a0369f1a3542</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

1 ACCEPTED SOLUTION

Accepted Solutions

sdo
Moderator
Moderator
Partner    VIP    Certified

I would advise opening a proper support case with Symantec.  It's pretty serious to have a NetBackup program race away consuming memory and then crash.  Not good.  Needs proper support.

View solution in original post

3 REPLIES 3

DG-2005
Level 5

Attach if posible:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bpfis.exe_74bc75e04aedd284d645efbfab8da538f33325f1_d8f0e0a1

sdo
Moderator
Moderator
Partner    VIP    Certified

I would advise opening a proper support case with Symantec.  It's pretty serious to have a NetBackup program race away consuming memory and then crash.  Not good.  Needs proper support.

backup-botw
Level 6

Case has been opened.