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cannot connect to robotic software Daemon 42

Hello Everyone,

I run the robot inventory and get the caption error.  Below is the output of result in the 

scan
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
*********************** SDT_OPTICAL ************************
************************************************************
------------------------------------------------------------
Device Name : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c0tw2002000e111639dbl0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-HH6 H991"
Vendor ID : "IBM "
Product ID : "ULT3580-HH6 "
Product Rev: "H991"
Serial Number: "10WT130808"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-HH6 10WT130808"
Device Type : SDT_TAPE
NetBackup Drive Type: Not Found(5)
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/sg/c0tw2002000e111639dbl1"
Passthru Name: "/dev/sg/c0tw2002000e111639dbl1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 3573-TL E.60"
Vendor ID : "IBM "
Product ID : "3573-TL "
Product Rev: "E.60"
Serial Number: "00L2U78CF388_LL0"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 3573-TL 00L2U78CF388_LL0"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-5
Number of Drives : 2
Number of Slots : 24
Number of Media Access Ports: 0
Drive 1 Serial Number : "10WT130808"
Drive 2 Serial Number : "10WT127994"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/1cbn"
Passthru Name: "/dev/sg/c0tw2005000e111639dbl0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-HH6 H991"
Vendor ID : "IBM "
Product ID : "ULT3580-HH6 "
Product Rev: "H991"
Serial Number: "10WT127994"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-HH6 10WT127994"
Device Type : SDT_TAPE
NetBackup Drive Type: Not Found(5)
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0

tpconfig -l
Device Robot Drive Robot Drive Device Second
Type Num Index Type DrNum Status Comment Name Path Device Path
 tpconfig -d
Id DriveName Type Residence
Drive Path Status
****************************************************************************

Currently defined robotics are:

EMM Server = sarbak01

bpps -x
NB Processes
------------
root 262 1 0 17:14:39 ? 0:01 /usr/openv/netbackup/bin/nbemm
root 265 1 0 17:14:40 ? 0:00 /usr/openv/netbackup/bin/nbrb
root 259 1 0 17:14:35 ? 0:00 /usr/openv/netbackup/bin/nbnos
root 297 1 0 17:14:52 ? 0:00 /usr/openv/netbackup/bin/nbpem
root 256 1 0 17:14:29 ? 0:03 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/
root 294 1 0 17:14:50 ? 0:00 /usr/openv/netbackup/bin/nbjm
root 300 299 0 17:14:53 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm
root 290 289 0 17:14:48 ? 0:00 /usr/openv/netbackup/bin/bpjobd
root 299 294 0 17:14:53 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbjm
root 403 1 0 17:15:04 ? 0:00 /usr/openv/netbackup/bin/bmrd
root 280 1 0 17:14:46 ? 0:00 /usr/openv/netbackup/bin/bprd
root 319 318 0 17:14:57 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem
root 289 1 0 17:14:47 ? 0:00 /usr/openv/netbackup/bin/bpdbm
root 286 1 0 17:14:47 ? 0:00 /usr/openv/netbackup/bin/bpcompatd
root 307 297 0 17:14:55 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem_email
root 308 307 0 17:14:55 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
root 309 294 0 17:14:55 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbjm_genjob
root 310 309 0 17:14:55 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm_genjob
root 318 297 0 17:14:57 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem
root 411 1 0 17:15:04 ? 0:00 /usr/openv/netbackup/bin/nbsvcmon
root 325 1 0 17:15:00 ? 0:00 /usr/openv/netbackup/bin/nbsl
root 456 1 0 17:15:07 ? 0:00 /usr/openv/netbackup/bin/bmrbd
root 3771 286 0 17:55:08 ? 0:00 /usr/openv/netbackup/bin/bpcompatd
root 2195 2012 0 17:30:49 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 2016 2012 0 17:28:38 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 2012 1 0 17:28:37 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 2014 2012 0 17:28:37 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 2902 286 0 17:45:08 ? 0:00 /usr/openv/netbackup/bin/bpcompatd


MM Processes
------------
root 277 1 0 17:14:46 ? 0:00 vmd


Shared VERITAS Processes
------------------------
root 115 1 0 17:14:21 ? 0:00 /opt/VRTSpbx/bin/pbx_exchange

sgscan
/dev/sg/c0t0l0: Disk (/dev/rdsk/c1t0d0): "FUJITSU MAT3073N SUN72G"
/dev/sg/c0t1l0: Disk (/dev/rdsk/c1t1d0): "FUJITSU MAT3073N SUN72G"
/dev/sg/c0tw2002000e111639dbl0: Tape (/dev/rmt/0): "IBM ULT3580-HH6"
/dev/sg/c0tw2002000e111639dbl1: Changer: "IBM 3573-TL"
/dev/sg/c0tw2005000e111639dbl0: Tape (/dev/rmt/1): "IBM ULT3580-HH6"

./robtest
No robots are configured

I try to delete the robot or drive on the NBU console but failed to delete with the invalid drive index message.

Please advice if there is any idea.

Thanks,

 

3 Replies

Re: cannot connect to robotic software Daemon 42

Did you try restarting the NBU services on the Media server, then attempt to reconfigure the library again?

--Virgil

Re: cannot connect to robotic software Daemon 42

Re: cannot connect to robotic software Daemon 42

@VirgilDobos 

Yes i did the bp_kill and netbackup start the server, then reconfigured but no improvement