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client did not start  (49)

Riadh_R17
Level 4

Hi guys,

We have Netbackup 9.1.0.1 master server on solaris 11

We tried to do VMware backup of a VM Oracle linux 7 on ESXi ((6.5.0 Update 2 (Build 10719125)) but no success

error status while starting creation snapshot : client did not start  (49)

Here below the detailed job status 

-----------------------

Dec 5, 2021 7:29:32 PM - Info nbjm (pid=2839) starting backup job (jobid=52) for client 89.2.30.20, policy VM, schedule Full
Dec 5, 2021 7:29:32 PM - Info nbjm (pid=2839) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=52, request id:{ABDDF194-5601-11EC-A4E0-E43D1A4F3F42})
Dec 5, 2021 7:29:32 PM - requesting resource  bcisauv-hcart-robot-tld-0
Dec 5, 2021 7:29:32 PM - requesting resource  bcisauv.NBU_CLIENT.MAXJOBS.89.2.30.20
Dec 5, 2021 7:29:32 PM - granted resource  bcisauv.NBU_CLIENT.MAXJOBS.89.2.30.20
Dec 5, 2021 7:29:32 PM - granted resource  0007L7
Dec 5, 2021 7:29:32 PM - granted resource  IBM.ULT3580-TD7.000
Dec 5, 2021 7:29:32 PM - granted resource  bcisauv-hcart-robot-tld-0
Dec 5, 2021 7:29:32 PM - estimated 0 kbytes needed
Dec 5, 2021 7:29:32 PM - begin Parent Job
Dec 5, 2021 7:29:32 PM - begin VMware:Step By Condition
Operation Status: 0
Dec 5, 2021 7:29:32 PM - end VMware:Step By Condition; elapsed time 0:00:00
Dec 5, 2021 7:29:32 PM - begin VMware:Read File List
Operation Status: 0
Dec 5, 2021 7:29:32 PM - end VMware:Read File List; elapsed time 0:00:00
Dec 5, 2021 7:29:32 PM - begin VMware:Create Snapshot
Dec 5, 2021 7:29:32 PM - started process bpbrm (pid=9332)
Dec 5, 2021 7:29:32 PM - Info bpbrm (pid=9332) 89.2.30.20 is the host to backup data from
Dec 5, 2021 7:29:32 PM - Info bpbrm (pid=9332) reading file list for client
Dec 5, 2021 7:29:32 PM - Info bpbrm (pid=9332) start bpfis on client
Dec 5, 2021 7:29:32 PM - Info bpbrm (pid=9332) Starting create snapshot processing
Dec 5, 2021 7:29:32 PM - Error bpbrm (pid=9332) client bcisauv didn't start
Dec 5, 2021 7:29:32 PM - end VMware:Create Snapshot; elapsed time 0:00:00
Dec 5, 2021 7:29:32 PM - Info bpfis (pid=0) done. status: 49: client did not start
Dec 5, 2021 7:29:32 PM - end writing
Operation Status: 49
Dec 5, 2021 7:29:32 PM - end Parent Job; elapsed time 0:00:00
Dec 5, 2021 7:29:32 PM - begin VMware:Stop On Error
Operation Status: 0
Dec 5, 2021 7:29:32 PM - end VMware:Stop On Error; elapsed time 0:00:00
Operation Status: 49
client did not start  (49)

Your help please :)

 

 

1 REPLY 1

davidmoline
Level 6
Employee

Hi @Riadh_R17 

What are you using as the backup host (operating system and version) and have you verified that it a supported backup host type (remember this is a VMware requirement not NetBackup)? See this article https://www.veritas.com/content/support/en_US/article.100046971.html

ANother thing to check is that there are RDM attached - see this article https://www.veritas.com/content/support/en_US/article.100050928.html

Cheers
David