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error 96 no media is available, Media Frozen, Loading Failure from drive.

Mohammad_Ahmad
Level 4

win 2008 r2

NB 7.5.0.5

Backing c:\ drive files

taking multiple copies 

copy 1 to NetApp storage

copy 2 to THU tape

so copy 1 success

copy 2 failed giving 96 error no media is available

when checked in thursday pool , giving Media status FROZEN 

when cheked in tape logs giving LOADING FAILURE

so how to resolve it?

 

1 ACCEPTED SOLUTION

Accepted Solutions

inn_kam
Level 6
Partner Accredited

DOCUMENTATION: How to troubleshoot frozen media on UNIX and Windows

Article:TECH21473  |  Created: 2002-01-01  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/TECH21473

 

to check status of media

<Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedialist -m <mediaID>

to unfreeze media (it will not delete the data on media)

For Windows

<Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedia -unfreeze -m <mediaID> -h <name of media server that froze media>

View solution in original post

5 REPLIES 5

inn_kam
Level 6
Partner Accredited

DOCUMENTATION: How to troubleshoot frozen media on UNIX and Windows

Article:TECH21473  |  Created: 2002-01-01  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/TECH21473

 

to check status of media

<Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedialist -m <mediaID>

to unfreeze media (it will not delete the data on media)

For Windows

<Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedia -unfreeze -m <mediaID> -h <name of media server that froze media>

StefanosM
Level 6
Partner    VIP    Accredited Certified

check if there is a stack tape in the drive or if the drive needs cleaning

Mohammad_Ahmad
Level 4

no tapes were not stucked

i rann unfreeza command and restarted he job

it successfully started

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You need to find out WHY media was frozen in the first place.

It is not always a good idea to unfreeze media - tapes may be bad/faulty.

Keep an eye on these media id's - if you see errors like status 83, 84, 85, check Media Logs report and bptm log on media server for more info.

ontherocks
Level 6
Partner Accredited Certified

NetBackup freezes media for 2 reasons, either as it is protecting what is on the tape, or as the application has had a problem writing to the tape, which typically is 3 errors writing to tape in the last 12 hours.