error code 334 on windows event viewer

[Jomy]

I am installing Netbackup 7.0 on windows2003R2x64

and getting error code 334 on windows event viewer.

EMM interface initialization failed.

appreciate any immediate help

[RiaanBadenhorst]

Please copy and paste the error so we can have a better idea of what is wrong. Also, post a decsription of the problem/issue. An error in Windows Event viewer might be irrelevant, or not important depending on the error.

Finally, post details of your environment, Server O/S, patch levels, NeTbackup version, patch level for master, media and clients.

[Jomy]

EMM interface initialization failed , status=334

[Andy_Welburn]

Could you post the actual error? I presume that it is an event viewer error & not a NetBackup error?

***EDIT***

Scratch that question - too slow!

[Jomy]

The installation is going on and i see this on windows application event viewer

will it matter.

[RiaanBadenhorst]

http://www.symantec.com/business/support/index?page=content&id=TECH46255

Follow the steps to troubleshoot.

[Andy_Welburn]

& many have different issues & resolutions.

e.g. if you look for 334 in the following, there are 2 pages of TechNotes that could offer you a resolution (***EDIT*** make that one page as the rest is just chaff!):

Status Code Chart
http://www.symantec.com/business/support/index?page=content&id=TECH58686

[RiaanBadenhorst]

If you've just installed the media server check that the Media Server entries exist on Master Server.

[Jomy]

This is a new installation

[RiaanBadenhorst]

check that the Media Server entries exist on Master Server

[Andy_Welburn]

application event viewer"

Missed this post! So the installation is still progressing when you see this error? Having never done a Windows server installation I'd be tempted to let it ride until the install finishes & then see if it was a successful installation .... maybe that's normal?

***EDIT***

Only other thing that comes to mind - did you do a 'typical' installation or 'custom'? Did you change the default EMM server location (default: master)? Just wondering if you made any changes that might cause this error on installation.....

[Jomy]

can you explian

[Jomy]

no as default selected

[RiaanBadenhorst]

Go to Host Properties, Master Server, open the master server properties, then look in the servers sections, check to see that you media server is listed in the media server section.

I'm saying that from Memory so please have a look around if I'm not 100% correct with directions.

If your new media server is not in that list, add it, then try and restart the services on the media server.

[Jomy]

my emm service is starting but

nbemmcmd.exe -listhosts

not working getting 195 error and

emm interface initialization error on event viewer status 334

[RiaanBadenhorst · Accepted solution]

Hi,

You'll need to check your networking then, 195 usually indicates communication problems between the EMM and the media server. Check everything from name resolution, routes, mulitple network interfaces etc.

R

[Jomy]

Hello

we tried in another OS with windows 2003 with newly inastalled 

worked fine.