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error code - 84

visible_sol
Level 3

Hi

Two more backup failed with error code - 84.

I am not understanding this error. Pls guide how to troubleshoot.

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Accepted Solutions

RamNagalla
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hi,

you would need to provide more detail?

what is the OS/netbackup verison?

what is the destination ... tape or advanced disk?

and also .. provide the detail log of failed job and the bptm log

 

and also please go-through the detail troubleshooting guide for 84 , to get more idea about the issue

http://www.symantec.com/business/support/index?page=content&id=TECH43243&actp=search&viewlocale=en_US&searchid=1356288465743

http://www.symantec.com/business/support/index?page=content&id=TECH35336

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RamNagalla
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hi,

you would need to provide more detail?

what is the OS/netbackup verison?

what is the destination ... tape or advanced disk?

and also .. provide the detail log of failed job and the bptm log

 

and also please go-through the detail troubleshooting guide for 84 , to get more idea about the issue

http://www.symantec.com/business/support/index?page=content&id=TECH43243&actp=search&viewlocale=en_US&searchid=1356288465743

http://www.symantec.com/business/support/index?page=content&id=TECH35336

Marianne
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In-Depth Troubleshooting Guide for Status 84: http://www.symantec.com/docs/TECH43243 
(Old, but still valid)

As per above TN - NBU relies on OS for I/O, so, all troubleshooting needs to be done at Os level.

See manual for NBU and OS-related logs to be enabled for troubleshooting.

Nicolai
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Be aware that status 84 is a generic write failure. It's often related to bad tape drives, but a fragile SAN infrastructure could also generate status 84's.

Inspect syslog or event log for SCSI sense codes:

http://en.wikipedia.org/wiki/Key_Code_Qualifier

If you find some - post them.

visible_sol
Level 3

Server 2008 Enterpirse Edition /Master Version 7.0.1

Destination is backup Tape.

How to collect the log?

Marianne
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How to collect the log?

Have you tried to go through links in the replies to your post?

The Status 84 In-Depth Troubleshooting Guide tells you to enable bptm log on media server. 
You enable the log by creating the folder.

OS log is Windows Event Viewer System log.

visible_sol
Level 3

Found the issue on that tape where data are getting tried to save. Replaced that tape. thanks.