error occurred during initialization, check configuration file (103) in lotus notes client servers

[jjimenez2]

Would like also to seek assistance in error encountered from two new notes server backup, please see logs below.

We encounter the error on 2 lotus notes server when we change the policy type from windows to lotus notes.

lotus notes OS: Windows server 2016

02/18/2019 15:23:19 - Info nbjm (pid=17552) starting backup job (jobid=992276) for client SW00314531, policy PROD_SW00314531_WDB, schedule Weekly
02/18/2019 15:23:19 - Info nbjm (pid=17552) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=992276, request id:{2F6BAB92-3B12-409A-9FDE-D311935566E8})
02/18/2019 15:23:19 - requesting resource bdowcbs10_stu
02/18/2019 15:23:19 - requesting resource bdowcbs07.NBU_CLIENT.MAXJOBS.SW00314531
02/18/2019 15:23:19 - requesting resource bdowcbs07.NBU_POLICY.MAXJOBS.PROD_SW00314531_WDB
02/18/2019 15:23:19 - granted resource  bdowcbs07.NBU_CLIENT.MAXJOBS.SW00314531
02/18/2019 15:23:19 - granted resource  bdowcbs07.NBU_POLICY.MAXJOBS.PROD_SW00314531_WDB
02/18/2019 15:23:19 - granted resource  MediaID=@aaaaf;DiskVolume=PureDiskVolume;DiskPool=bdowcbs10_dp;Path=PureDiskVolume;StorageServer=bdowcbs10;MediaServer=bdowcbs10
02/18/2019 15:23:19 - granted resource  bdowcbs10_stu
02/18/2019 15:23:20 - estimated 0 kbytes needed
02/18/2019 15:23:20 - Info nbjm (pid=17552) started backup (backupid=SW00314531_1550474599) job for client SW00314531, policy PROD_SW00314531_WDB, schedule Weekly on storage unit bdowcbs10_stu
02/18/2019 15:23:22 - Info bpbrm (pid=9760) SW00314531 is the host to backup data from
02/18/2019 15:23:22 - Info bpbrm (pid=9760) reading file list for client
02/18/2019 15:23:22 - started process bpbrm (pid=9760)
02/18/2019 15:23:23 - connecting
02/18/2019 15:23:24 - Info bpbrm (pid=9760) starting bpbkar32 on client
02/18/2019 15:23:24 - Info bpbkar32 (pid=19728) Backup started
02/18/2019 15:23:24 - Info bpbkar32 (pid=19728) change time comparison:<disabled>
02/18/2019 15:23:24 - Info bpbkar32 (pid=19728) archive bit processing:<enabled>
02/18/2019 15:23:24 - Info bptm (pid=15424) start
02/18/2019 15:23:24 - Info bptm (pid=15424) using 262144 data buffer size
02/18/2019 15:23:24 - Info bptm (pid=15424) setting receive network buffer to 1049600 bytes
02/18/2019 15:23:24 - Info bptm (pid=15424) using 30 data buffers
02/18/2019 15:23:24 - connected; connect time: 0:00:00
02/18/2019 15:23:27 - Info bptm (pid=15424) start backup
02/18/2019 15:23:30 - Info bptm (pid=15424) backup child process is pid 5028.16380
02/18/2019 15:23:30 - Info bptm (pid=5028) start
02/18/2019 15:23:30 - Error bptm (pid=5028) socket operation failed - 10054 (at ../child.c.1276)
02/18/2019 15:23:30 - Error bptm (pid=5028) unable to perform read from client socket, connection may have been broken
02/18/2019 15:23:30 - begin writing
02/18/2019 15:23:34 - Info bdowcbs10 (pid=15424) StorageServer=PureDisk:bdowcbs10; Report=PDDO Stats for (bdowcbs10): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
02/18/2019 15:23:35 - Error bpbrm (pid=9760) could not send server status message
02/18/2019 15:23:35 - Info bpbkar32 (pid=19728) done. status: 103: error occurred during initialization, check configuration file
02/18/2019 15:23:35 - end writing; write time: 0:00:05
error occurred during initialization, check configuration file  (103)

[Systems_Team]

Hi Jjimenez2,

Rather than changing an existing MS-Windows to Lotus Notes, you would be much better off creating a new Lotus Notes policy from scratch.  Do this in conjunction with going through the NetBackup for Lotus Notes Administrator's Guide: (https://www.veritas.com/content/support/en_US/doc/ka6j0000000BPy5AAG)

Just changing the policy type means you may be missing required settings and pre-requisites that will be detailed in the admin guide.  Looking at your errors, in the job detail we see a status code 103 and in the Admin log we see ErrorCode: 0x1A5.  A quick Google search of ErrorCode: 0x1A5 shows these two links:

https://www.veritas.com/support/en_US/article.100016937 

https://www.veritas.com/support/en_US/article.100016379

Both are to do with a restore of Lotus Notes (not a backup), but we see the same two errors you have.  In both of these cases, the issue is the NotesIniPath has not been configured correctly.  Your Admin log also shows the message "EXIT STATUS 103: error occurred during initialization, check configuration file".

As you have changed an existing policy fom MS-Windows to Lotus Notes, I highly suspect that is why the NotesIniPath has not been configured (as this setting does not exist in an MS-Windows policy).  This is a good example of why it is important when setting up a new type of backup to create the policy from scratch (or at least use the policy wizard), and follow the prerequisites and admin guide.

Hope this helps,

Steve

[jjimenez2]

Hi,

Want to know why on other lotus notes server running on windows server 2012 is okay. Only on 2 lotus notes server running on windows server 2016 we encounter this error. I double check the compatibility list and the windows server 2016 is supported OS for nbu 7.7.3

[Marianne]

@jjimenez2 

You need to double-check this particular policy to ensure it is correct.