having issues starting the netbackup enterprise media manager

[olukayode_okunu]

when i try to launch the admin console it keeps failing and reports the netbackup enterprise media manager serivce did not start. what can i do to rectify this problem.

N.B.

its running on windows and this only happend after creating space on the drive then restarted the server.

[Marianne]

Which NBU version?

Have you tried to stop and start NBU cleanly?

From cmd, do 'bpdown' then use Windows Services Manager to restart Symantec Private Branch Exchange, then start NBU again from cmd with 'bpup'.
After this, check what's running with 'bpps'.

Please post all output from cmd commands.

Also check Event Viewer System and Application Logs for clues.

[Yogesh9881]

Kindly post screen shot of that EMM error

[RiaanBadenhorst]

Hi,

Check if your EMM DB is up and running with <install_path>\netbackup\bin\nbdb_ping

The EMM service wont start if the Database is not available. You'll find info about this in the Event Viewer.

Did the issue occur after you added space, or did you add space as you saw that it was running out of space? If its the latter, check the size of the nbdb.log in the NetbackupDB\data folder.

[NBU2010]

Pls. run <install_path>\netbackup\bin\nbdb _start_stop

[Fr_d_ric_RIGAL]

What about the nbdb_ping command's result?

[olukayode_okunu]

  hi,

can't seem to be able to paste the screen shot so instead i attached it. please whatever advice you can give i will be grateful.

[olukayode_okunu]

hi,

i tried to ping  and the reply i got was "Database [NBDB] is not available" , i also checked the nbdb.log size which is just 832kb. i will attach the screen shot i get anytime i launch the admin console.

this only started recently and it happend over the weekend while backups were running.what happened was that the server ran out of disk space, i freed up some space but have been having this issue ever since

[olukayode_okunu]

i tried to ping  and the reply i got was "Database [NBDB] is not available"

[olukayode_okunu]

hi

it didn't see this as an internal or external command

[olukayode_okunu]

hi,

i am running version 7.0.

please can i have the path because i tried to run it from bin but it didnt work

[Marianne]

Please do the following from cmd:

cd  <install_path>\veritas\netbackup\bin

(The default <install_path> is C:\program files)

Try again as per my post above to bpdown; then bpup.

After bpup, check what is running with bpps.

If nbemm is not in the list, check emm logs for last +- 5 minutes (since bpup command):

vxlogview -o 111 -t 05:00:00

If the above produces lots of output, run again and redirect output to a file, e.g.:

vxlogview -o 111 -t 05:00:00 > c:\temp\111.txt

Please post output.

If your EMM database got corrupted you will need to restore from hot catalog backup (I trust you have catalog backups...?)

[olukayode_okunu]

hi,

thanks for your asisstance, i have been going through hell here. below is the output you requested for.

4/12/2011 18:50:57.312 [EMMServer::EMMServer] 
4/12/2011 18:50:57.359 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 18:50:57.359 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 18:50:57.359 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 18:50:57.656 [EMMMain] <ENTER>
4/12/2011 18:50:57.656 [EMMServer::isLocalHostEMMServer] 
4/12/2011 18:50:57.656 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 18:50:57.656 [NBEmmSvc::doShouldStart] Should start
4/12/2011 18:50:57.890 [NBEmmSvc::doInit] <ENTER>
4/12/2011 18:50:57.890 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 20:59:28.843 [EMMServer::EMMServer] 
4/12/2011 20:59:28.843 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 20:59:28.843 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 20:59:28.843 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 20:59:29.078 [EMMMain] <ENTER>
4/12/2011 20:59:29.078 [EMMServer::isLocalHostEMMServer] 
4/12/2011 20:59:29.078 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 20:59:29.078 [NBEmmSvc::doShouldStart] Should start
4/12/2011 20:59:29.171 [NBEmmSvc::doInit] <ENTER>
4/12/2011 20:59:29.187 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 21:06:14.421 [EMMServer::EMMServer] 
4/12/2011 21:06:14.421 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 21:06:14.421 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 21:06:14.421 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 21:06:14.671 [EMMMain] <ENTER>
4/12/2011 21:06:14.671 [EMMServer::isLocalHostEMMServer] 
4/12/2011 21:06:14.671 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 21:06:14.671 [NBEmmSvc::doShouldStart] Should start
4/12/2011 21:06:14.781 [NBEmmSvc::doInit] <ENTER>
4/12/2011 21:06:14.781 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 23:06:40.890 [EMMServer::EMMServer] 
4/12/2011 23:06:40.968 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 23:06:40.968 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 23:06:40.968 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 23:06:41.265 [EMMMain] <ENTER>
4/12/2011 23:06:41.296 [EMMServer::isLocalHostEMMServer] 
4/12/2011 23:06:41.296 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 23:06:41.296 [NBEmmSvc::doShouldStart] Should start
4/12/2011 23:06:41.390 [NBEmmSvc::doInit] <ENTER>
4/12/2011 23:06:41.406 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
4/12/2011 23:07:56.796 [EMMServer::EMMServer] 
4/12/2011 23:07:56.796 [DSMFSMORBConfig::DSMFSMORBConfig] Setting to default DSM ORB thread count <12>
4/12/2011 23:07:56.796 [REMORBConfig::REMORBConfig] Setting ORB count to <10>
4/12/2011 23:07:56.796 [FATClientORBConfig::FATClientORBConfig] Setting ORB count to <10>
4/12/2011 23:07:57.015 [EMMMain] <ENTER>
4/12/2011 23:07:57.031 [EMMServer::isLocalHostEMMServer] 
4/12/2011 23:07:57.031 [EMMServer::isLocalHostEMMServer] LocalHost = <sanserver02>, EmmServer = <sanserver02>
4/12/2011 23:07:57.031 [NBEmmSvc::doShouldStart] Should start
4/12/2011 23:07:57.125 [NBEmmSvc::doInit] <ENTER>
4/12/2011 23:07:57.125 [NBEmmSvc::doInit] NumberOrbThreads = <10>, NumberDbConnections = <4>, NumberDbBrowseConnections = <3>
 

[Marianne]

It seems that the logging level is not high enough to give useful info.

Please follow steps in this TN to check/validate the EMM database  http://www.symantec.com/docs/TECH126758

The database probably got corrupted before NBU could stop services when the disk filled up. Do you have a catalog backup to restore from?

[olukayode_okunu]

hi,

thanks a lot. will give the technote to my collegue to have a look at and yes i do have a catalog backup to restore from.

[Yogesh9881]

take a look on below URL

http://www.symantec.com/business/support/index?page=content&id=TECH55797

[olukayode_okunu]

hi,

please can you direct me to the TN for windows because my platform is windows UDS server 2003

[olukayode_okunu]

Used the TN to check the consistency of the databasesthe message it returned was "no database information exists in vxdbms.conf". i also can't restore catalog it keeps giving me errors

[CRZ]

Can you recheck that the disk didn't fill up again?  EMM won't start if your disk is full.  (Or at least, it shouldn't!)

[olukayode_okunu]

hi,

whats the minimum size of free space required